[Resolved]  Reliance Digital — Complaint against Reliance Digital- Inordinate delay in delivery

Address:

Hyderabad, Andhra Pradesh

Dear Sir I would like to share our worst experience of purchasing couple of consumer products from Reliance Digital at Inorbit mall, Madhapur Hyderabad and take your Organisation help in getting suitable compensation for the delay, humiliation and mental agony faced in this entire process. On 10th August 2014 Sunday I made a visit to Reliance Digital at the above address as it was near to our residence and enquired about AC and wet grinder. I met one of the representative Altaf and handed over a Banker’s cheque for Rs 29000 plus made a credit card payment for Rs 3000 totalling Rs 32000 towards LG window 1ton a/c and Ultra 1.25Ltr wet grinder. He has promised me that it would take 3 days to deliver the material as the DD has to go for clearing and I accepted and went on good faith. When I enquired after 5 days the stores guys were telling me that the confirmation for receipt of payment into their a/c has to come from their Mumbai office and it has not come to them by then. When I took this case with their commercial section they told me that DD got realized and they had already informed the stores to deliver the material on 3rd day. There itself I could sense lot of lack of coordination between different teams in this company. When I told this fact on 4th day and for next continuous 6 days I had been following with Altaf and his different managers about delivery and to my utter surprise everyone was avoiding my call they started telling every day that material would get delivered anytime. This was happening for 6 to 7 days and each time either they were bluffing and not have any courtesy to keep me updated on what is happening and why the material is not getting delivered The irony of whole thing is everybody who picked the call used to give some reason for the delay and after some time the moment they noticed my cell number they started avoiding my calls. I had to make calls from some other instrument to reach them. These are all totally not warranted having paid full amount and begging each day in front of the stores persona asking for details. Finally somehow I got their Superior number and he has also taken it very lightly and saying he will look into and sort out. It gave me the impression that this guy is not aware of what is happening in this store and they are all designated as Stores controller. It is pity and not sure how this company is still attracting customer and not sure how many people like me are silently suffering with these bunch of jokers. Yesterday after much push I got the wet grinder der at 10’o clock in the night and installed a/c at 9pm and the reason I was told for the delay is simple- their ware house is too far. Even if they procure from their Pune or Mumbai warehouse It would have come in 1 day as against 10 sweet days they took to deliver and in the whole episode they betrayed a common man like me and made to keep guessing every 15mts what is happening with this company I would have made easily Rs 5 to 6 lakhs purchases from all shops towards consumer durables over these years but this is the worst experience I ever had in my life with a so called reputed company. I bought this a/c for my tenant and each day I was humiliated by my tenant for the delay in installation of a/c and they started ridiculing at me that I have not taken this case strongly with Reliance and taken them into pieces by filing a police complaint. In the whole process I’d have made at least 1000 phone calls every 15 mts and two personal visits and totally surprised how a company like this have a worst team in selling consumer durables with such a low service level attitude. None of these days they had the courtesy to call me and update what was really happening and why no one could control and put a full stop to my agony. For the calls I have made and mental agony I have undergone I want suitable compensation from reliance and thru this forum I would like your good office to take up this case and provide justice to a common consumer like me. This will only bring some faith in these type of forums. Also I want Reliance to go into the depth of the issue on what really happened and why I was asked to wait for 10 days and ensure such instances are not repeated to any other consumer I give below complete bill details and scan the copy for your records Hope to get a favourable response from your end and thanks in advance for all the support Thanks Parasuraman Hyderabad Contact No #[protected]