[Resolved]  Reliance Digital — Highly disappointing and frustrating experience for getting JIO Sim

Address:

400703

I had recently visited one of your counters at Reliance Digital Vashi (Opposite Railway Station) for getting a Reliance Jio 4G Sim Card. It was such a FRUSTRATING EXPERIENCE. Either your staff is not trained at all as they do not know what the requirements are or they really want to trouble the people who come there by giving them the information about the right document in installments.

Your staff at the counter when asked about what all is required, first told me about just one document, then when I came back from the photocopy shop, told me to stand in queue then after a whole 15 minutes waiting, again told me about second document. And it didn’t stop there, he again had problems with the documents and told me to go home and get another document.

From 12:15 pm to 1:40 pm he made run here and there for documents, multiple times and moreover he also told me that you should be back by 2 pm, else we will leave!!! And even after I somehow managed to get everything on time and reached back, he tells me that the photograph is not correct. Let me reiterate this was my 4th visit already now in those 2 hours.

My question is: When your staff was aware and had already seen all the documents beforehand, why couldn’t he tell me everything at once what all is required and in what form !!?? Why it took him more than 2 hours to give me all details and all in installments, making me run here and there multiple times.

Why can’t you have a flyer or a pamphlet regarding what documents are required? Why is it so inconvenient and troublesome for the customer to get the basic requirement details?

Also the team at Reliance Digital when called before visiting tells the timing as 11:00 – 2:30 pm for sim distribution and the team distributing the sim are very audaciously saying the timings are 10:30 am – 2pm.

Can I please know how a customer is supposed to handle the miscommunication problem that exist in your team? Why are we communicated 2 time slots?

What kind of customer handling training is being provided to these employees!! I have had the worst experience at Reliance Digital Vashi. Did not expect such discourteous and rude employee behavior, specially your front-end, customer facing people. You also know suppliers are available everywhere, and there is no dearth, and nobody will have a problem in switching.

In today’s world such a basic thing like good customer frond end experience (just talking nice and providing the information correctly and timely) is such simple hygiene things that everyone provides. Even a roadside small shop owner does. But I’m sorry to say that your employees at Reliance Digital Vashi did not just troubled me providing the information timely but also DISAPPOINTED and FRUSTRATED me to the core by their behavior.

Worst Experience Ever ! Something you just don’t expect in today’s times ! I am totally boycotting visiting this store in future and will surely discourage others too, to avoid such a bad experience and getting a pain in the head.