Reliance Digital — Home Theatre Burnt due to incorrect install by Reliance digital Technician | |||
I had purchased Yamaha YHT-299 Home Theatre on 22nd June 2015 from Reliance Digital Ambiance Mall for the occasion of Kids Bday on 26 June (Today). On 25th June the technician who had come to install the HT in my house identified a faulty piece which was informed to his team Leader Ankur Phone no [[protected]]. Who guaranteed that looking at the situation he will provide a replacement by 6 Pm sunday [26th June]. As the technician left my house, I read the instruction manual, which clearly mentioned that the polarity [ + and - ] needs to be plugged in properly in Black and Red socket at the back of the speakers. On a re-check I found that for 1 of the from and 1 of the surround speakers, the cables were incorrectly installed. Which clearly confirmed the reason for the burning smell from speakers and not working. The same was informed to Ankur.Today while following up with Ankur, he has been avoiding my calls. I spoke to Reliance Digital Customer care no mentioned on the bill who informed that Ankur did not follow-up with Yamaha on Saturday and hence the replacement cannot be done before 6Pm today / Kids Bday. This is utterly upsetting and would request the highest management to look into the mater. The issue has occur due to untrained technician’s who did a blunder while installing the Home theatre and then the Team leader trying to cover-up. Was this information helpful? | |||
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Dear Varun Shah,
Thank you for sharing your contact details. We will get in touch with you and provide necessary assistance.
Warm Regards,
Reliance Digital
Thank you for sharing your contact details. We will get in touch with you and provide necessary assistance.
Warm Regards,
Reliance Digital
It seems that there have no mercy for the amount of inconvenience cause to me by reliance. The Supervisor tells me that i have other customers to cater also, even after causing benders after blunders, there has been nothing done to ensure that things do not get worse. How irresponsible .
First there was no coordination between the delivery and the unistall team. So, the delivery team when came to delivery the new piece, the uninstall team had not done the unistall, so the delivery team took back the old piece and left the old (burnt) product.
Then after that the uninstall teams comes and unhooks the speaker and put it back in the carton box.
Now the wait is on for the install team and the response from ashish.[protected]@ril.com is so un-expected. During a phone call, it was informed to me that there are other priorities and hence please continue to wait..
The unit was bought on 22nd, and promises after promises are just made to mislead me for more delay.. It was informed to me that the unit will get delivered today..its already 30 min past the commited and there has been install yet.
First there was no coordination between the delivery and the unistall team. So, the delivery team when came to delivery the new piece, the uninstall team had not done the unistall, so the delivery team took back the old piece and left the old (burnt) product.
Then after that the uninstall teams comes and unhooks the speaker and put it back in the carton box.
Now the wait is on for the install team and the response from ashish.[protected]@ril.com is so un-expected. During a phone call, it was informed to me that there are other priorities and hence please continue to wait..
The unit was bought on 22nd, and promises after promises are just made to mislead me for more delay.. It was informed to me that the unit will get delivered today..its already 30 min past the commited and there has been install yet.
we have purchased a fridge a home theatre and an ipad on august 15th. we have a series list of complaints. the delivery of each product was delayed. ipad on aug 16 the home theatre 5 days later and the fridge after 2 weeks. after delivery we had to wait for 2 days for installation of the home theatre and 3 days for installation of the fridge. even on the date of purchase there was inconvenience with billing and the emi allotment we had to come back twice to resolve the issue. now the home theatre is at fault. we need our cash to be refunded immediately. im sorry to inform you but all your staffs lack responsibility punctuality and discipline. i cannot take their words for granted any more. selling of faulty products inconvenience to the customer during billing delayed delivery and improper installation all these are wrong doings from your side. we cannot tolerate this anymore still my home treatre product not working.do needful and teach your staff accordingly the consumer satisfaction. thanks.
[protected] and [protected]
vanitha and sivasubramanian
[protected] and [protected]
vanitha and sivasubramanian
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Sincere apologies for the inconvenience caused. Request you to share your contact details at - http://goo.gl/forms/rS4fu6L2AA. We will get back to you and provide necessary assistance.
Warm Regards,
Reliance Digital