Reliance Digital / Reconnect — Defective TVs across batch

Address:

Visakhapatnam, Andhra Pradesh

Defective TVs across batch I bought 2 REconnect TVs 32 and 42 inches from Reliance Digital. My neighbours and relatives 3 more after my purchase. All TVs have defects like not playing media formats though manual says they are possible and HDMI issues. I have been following up for last 1 year but not with much success. I am planning to file consumer forum complaint and also with companies watchdog for unfair practices. Latest mail I sent to Reliance Digital below. Dear All, I was informed by Mandhar that the option is to replace 1 REconnect TV with another REconnect TV. For the 2nd one, it would be repair. I am not sure if for both, a fresh warranty would be provided given the headaches I have gone through? Also unsure which one of the TVs would qualify for replacement and repair as there are 2 models - 32 and 42 inches? In any case, I am not in favour of the above option and I had already communicated this to Ramesh y'day and today also. Also, not sure if above option is that provided basis Ramesh's inputs of if Ramesh is still working on it since he told me he would get back by EOD today? To be clear, this are the options I put forth for the several REconnect TVs that had a clear batch problem and were below standards on what was advertised and paid for by the customer! Ideally, these are expected to be recalled and a full refund provided to self. Option 1: Refund the amount for both 32 and 42 inches Reconnect TVs. This will allow me to drop any proposed consumer forum complaints from my end not only for said TVs but also for the balance 3 which I have not yet brought forth and which were purchased by relatives and neighbours post my purchase. If this option is followed, there won't be any reason for me to seek damages also both from Consumer Forum and Companies watchdog. Option 2: This is definitely not a preferred option. Refund for 1 Reconnect TV and replace a brand new TV for the other with a fresh warranty. Do get back to me categorically on email As Soon As Possible since this matter has pending for a very very long time. Your quick revert would help me to decide finally in this matter whether I need to pursue legal channels. Believe me, this is not beneficial to any one o[censored]s! Raj M: [protected]