[Resolved]  Reliance Digital — Refuses to abide by the warranty terms on providing standby unit

Address:	560037
Website:	www.reliancedigital.in

I had bought one HP laptop on 24 Aug, 2014 along with a 2 year extended warranty from the Reliance Digital Store in Phoenix Market City, Whitefield, Bangalore. The ResQ booklet given as part of the extended warranty claims that the plan offers free product pick-up and drop on all electronic items for the service. Also it says that I will be given a standby unit during the time the product is getting repaired. A few days back, my laptop's keyboard stopped working and I contacted the reliance store for claiming the warranty. Now, the ResQ team says that they don't provide onsite service. So I had to take the laptop to their store. And when I asked for a standby laptop, they refused to give even that. They don't have any reason for that and just says that they won't give it. This is completely unacceptable that the store doesn't respect the terms which are printed on the ResQ booklet. They use these benefits to cheat the customers and sell the extended warranty. I've attached the screen shot of the ResQ benefits page. I also escalated the matter to their customer service head at cshead.[protected]@ril.com and even they never bothered to respond to my multiple emails.