Reliance Digital — Sub-standard products and pathetic customer service

Address:

Bangalore, Karnataka, 560043

I bought an itek power bank from the reliance digital banaswadi store in bangalore on the 13th of february 2016. Within 2 months it stopped working. I took it to the store and they said they can't do anything as the company is based out of mumbai and we would have to send it ourselves. If they had a service centre in bangalore, they would have taken the responsibility. What logic!

Anyway so they gave me a number which was of itek business solutions which is an it company and has no relation to the product itself whatsoever. I called their customer care and after 7 minutes someone picked up. He seemed to be stock fed with the responses "this is the number we have on our records sir" and "you have to walk to the store sir". When i told him that he is completely useless, his response was "how else can i help you sir?" :d