Reliance Digital Tv — Poor customer care services

Address:

New Delhi, Delhi

Sir,
My reliance digital tv stb no[protected] in the name r jangannadham. I reached my stb with an amount of rs. 2360 on 12 mar 14 and on the same
Day near about 1205 am i placed a request to activate silver pack for one year. Due some techinical issue from customer care centre it was not activated immediately and further my call has been transfered to senior techinical dept. After some time a lady operator sitting at senior dept has confirmed me that '' sir aap ka silver activate ho joyga and hum aapko call back kardenge ". Again i confirmed from her that " mam shall i call back u again'' she told that " sir you need not worry your silver pack will be activated and the confirmation call back will be there. No action has been initiated again on 14 mar 14.
On 14 mar 14 i called up customer care service repeatedly for the same operation has initmated that your service has not yet been activated and your are to have reacharge with differnce amount for activation of the same. I confirmed to him about my request placed on 12 mar 14 for activation of the same but why it was delayed from your side. No proper response from operator and again
On 15 mar 14 three time i called up customer care number then the same matter has been disscussed with the operator and i requested to transfer the call to senior dept. With the request the call has been transferd to senior dept and the same issue has been disclosed by me again an assurance has been given that my stb zone is from south it will take two more days to activate the same we have already placed request for the same u need not worry, if not confirm the same after two days.
On 17 mar 14 again i called customer care five time the different operators has initiated this issue to senior tech dept but no positive reply from them and on 5th attempt my call has been transferd to mr. Balwinder through mr. Izzaz ahmed and he confirmed that your service can not be activated and no mistake from my side. You can complaint any where.
Request, either activate my services with silver pack for a year or refund my money and surrender my stb.
Thanking your
R ravi
[protected]
[protected]