Reliance Energy — Frequent power cuts in one particular phase of Poonam Pragati CHS, L3 Wing.

Address:

Mumbai Suburban, Maharashtra

Yesterday 31st May, there were power cuts twice; once from 1.30 PM till 5.30 PM and then again late in the night from 1.15 AM to 2.45 AM. This is the 5th time in the last 2 months that we are facing such extended power supply cut issue. To add to our agony, the Customer service of Reliance is seriously pathetic. The staff is not only ill mannered but also never have any update on the status. All that they say is power will be restored in 1.5 hours and the second excuse given is transformer is burnt. How many times in a month does the transformer burn???? As a customer who always pays bills on time, I wish to know what is the actual issue with this phase and how soon will it be permanently rectified?