[Resolved]  Reliance — Fake recharge option in online recharge portal.

Address:

Kolkata, West Bengal

Hi, my phone no is [protected]. Service provider is Reliance gsm services. I often recharge my reliance SIM online form the reliance official website http://myservices.relianceada.com/captureInstantRecharge.do Today on 17th October 2014, i did a recharge of Rs 33 under the Tariff Plan option. The benefits of the pack was given as 30p per min upto 1st 250 mins and 40p per min after ward. After online payment was complete I received 2 messages 1 from my bank about the transaction and the other from reliance saying that the recharge of Rs 33 was successful. Now when I try to call, charges are same as my previous one. I tried calling customer care at 198. 1st time it was said that I did a wrong recharge and the recharge amount of Rs33 does'nt exist and the phone was disconnected. I called them for the second time, then they agreed that it is getting displayed in the website but I can't get any benefit from that as it is not available. May be its a small amount of money, but something like this is not expected from a company like RELIANCE. I far as I can see either its a mistake from there side not to update there recharge portal, or its a kind of money making policy that the company is applying in recent time. Please help to resolve this issue. I can provide copy of the sms and mail that I received as proof that the recharge was successful. Thanks and regards, Somak