Reliance Fresh Customer Care
Reliance Retail Ltd
Customer satisfaction rating: 1%
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COMPLAINTS

Reliance Fresh Customer Care

Reliance Retail Ltd

Address
Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
58
29


Customer satisfaction rating
1%
Complaints
1010
Pending
0
Resolved
11
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Reliance Fresh Complaints & Reviews

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Reliance Fresh — Aam daam dussheri 4.980kg @ rs65.00/kg cash memo no c7772 # 0024 8 :37:25 purchased on 22/7/16

 slgupta45 on Jul 25, 2016
I am a shareholder of ril since 1984-86. i had been often purchasing varios items from reliance fresh for the last 8-9 years. i had observed that in jaipur keep stale and poor/bad quality of vegetables. on 22/7/16 at about 8am i purchased by sorting good and fresh looking by peels mangoes. but while cutting to eat we were shocked to see live worms inside. since finding this horrible, i thought it to mail since your toll free number 1800-233-7382 is giving voice of tap recorded : sorry, the called number is busy.
I am pained to see that neither staff improve quality nor provide registerto...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Rudely behaviour

 Manish1978 on Jul 23, 2016
Dear sir i am regular customer of reliance fresh store located parijat building cherital jabalpur. sir i have observed for the last 6 months that your staff misbehaving with customers (1) if anyone ask about reliance card credit, staff gives answer rudely or saying go and check yourself & when we going to make payment against purchase staff not irritating &do "udhar jao yaha vaise hi khade h itne" (2) if ask about material storage they gives ans."dhoodh lo yehi kahi hoga" (3) when keeping bags to the gate keeper he saying like this "rakh to jao ake utha lena"means reliance standard goes down beside...
Complaint comments  Read comments Complaint category Other

Reliance Fresh — Bangalore kaggadaspura staff and bill no:plc120563

 Kuldip Kumar Vij on Jul 22, 2016
Dear sir,
I am kuldip kumar vij (card no:6048 6311 2490 1219), a very old customer of yours would like to bring out the following:-
Today, at your kaggadaspura bangalore store, i was picking up apples and i took 5kgs for personal use and the price tag indicated rs159/-per kg. a staff of yours comes and removes and no fresh tag is placed there. after going to the counter, the billing was done at rs175/-per kg which is an unfair practice and when brought the notice of your staff, they gave me a phone number and said i am free to lodge a complaint (as if they are permanent govt employees...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Expired Food product

 sheetal gattani on Jul 20, 2016
Purchased mother dairy dahi 200gm from reliance retail ltd outlet situated at bhawani singh road, jaipur vide invoice no. C9123 dated 20th july, 2016 for rs. 27.44.
The manufacturing date of said product is 9th july 2016 and it is written on this product that it must be used within 10 days from the date of manufacturing.
But your officers does not remove expired product and sold them to customers
even after reporting by me, they have not provided any satisfactory answer to me nor replace the product.
The manager of outlet was not there, there was no consumer service officer.
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Rude behaviour of the security guard (cles road, frazer town branch)

 Sangeeta Kohli on Jul 19, 2016
Dear sir/madam, iam a regular customer of this store since it has opened as i live right opposite it. i visit the store atleast twice a day. yesterday evening i was there and picked up a discounted item. at the billing counter the security guard said that this item was not discounted but the lady at the counter said it was. the security guard screamed and shouted at me and said he will not give it. i told him i don't need it no problem but just wanted to know one thing that if its not discounted why was the product kept in the discounted section because this has happened before also. he had the...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Refund of the products which belongs to their store

 Mihir Upadhyay on Jul 17, 2016
I had purchased 2 duracell battery packs (total of 4 battery units) from navsari store of reliance located at opp. post office. mrp - 230/- inr *2 = 460/- inr

These battery size was not fit as per my need and i lost the bill somehow.interestingly, both the units had their barcodes as well as the stickers which they use during the stock take procedure

When i went and asked to get the credit note - they simply said no and said it cant be returned inspite of agreeing that these product belong to their store.

When asked to speak with mr. bhavin (store manager)...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Fresh — Supplied expired oil of brand oleev active oil (2 containers of 5 ltr. each)

 Bhaktisri on Jul 17, 2016
I am writing this to complain you about the expired products, i. e. oleev active oil brand (5 ltr. container) provided by reliance retail ltd. anand nagar, dahisar (east) mumbai -4000 68 which i bought on 14th march, 2016 when the same was already expired in the month of january, 2016 as per the details mentioned on container as "best before 9 months of package date", i. e. 02-04-2015.

This is not only caused severe health issues to my family members but also morale damage to me.in relation with this, i want to express my displeasure with services provided by you and demand you to...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Select suji/rawa full of sand

 rajivg28 on Jul 16, 2016
Suji/rawa from reliance select brand is full of sand.
The breakfast made out of this suji is non edible. The other items like poha also contains 'milavat' which can be noticed by naked eyes.

If the products from a brand like reliance are of this quality then i am not sure where to buy and whom to complain?

Request your responce/action before i make my mind to approach consumer forum for this issue.
Rajiv gupta
94068 49 721...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — Attitude n behaviour of staffs

 shumon kumar podder on Jul 11, 2016
Respected authority,
Just few moments ago i had a purchase of rs 1000 from reliance fresh kolkata bangur branch. i had to go somewhere urgently after the purchase n i asked the cashier to look after the bags for which he pointed to the security. when i asked the security to look after the bags for just 10minutes, he refused straightway. if this is d level of cooperation from your staffs then, i would have to think otherwise before purchasing from your shop again. and there was no rush at the grocery either. card id no 6048631271165766.
Hopefully you guys will look into the matter....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Purchasing

 shyam parjapti on Jul 11, 2016
Dear sir..

Mein hasanpur villege me rehta hu or hasanpur reliance fresh se saman lene jata hu.. Kuch dino se aapka guard mere saath miss behave kar raha hai..
Jo ab bahut jyada ho gya hai plz meri problem ka solution kijiye

Hyam parjapti
Hasanpur village delhi -92
Ph-7053835664...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Failure of card system

 Gunarenga on Jul 10, 2016
I am a regular customer to your shop near choolaimedu high road. Very often the card system is not working. Staffs says that some network issue. I do not know what type of system you have. Please have a system that will always work for accepting the cards. My feeling is that if you have only one network, you can add one more network. At no time they should not say that card is not accepting. Because we come to your shop with card only. After spending much time for collection of items, we have leave and left your shop for just not accepting the cards...
Complaint comments  Read comments [1]Complaint category Credit Cards

Reliance Fresh — Cash counter inefficient

 sowmya sreenidhi upadhya on Jul 6, 2016
The billing counter is inefficient at its services as there is pertaining problem of the staff being incapable of handling the counter. this is a daily scenario where the counter faces either shortage of change return, card swiping machine not working properly, small weigh counter and most importantly only 1 counter operating out of three counters due to shortage/carelessness of other staff. as a consumer i expect a standard service from a multinational brand.
Hope this voice doesnt fall on deaf ears. so all i am asking you is to make our life easier and have a happy customer relationship.
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Product are not getting

 azhar raeen on Jul 6, 2016
Dear sir my self sahina parveen my order id 2000498110 and my registered mobile no 8433680920 i m not getting my material right now so pls sent my material immediatly because tommorow my EID Vacasion


THANK YOU...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Reliance Fresh — Tendency to cheat and misbehave

 Kartiksukhwal on Jul 6, 2016
Hi,
This is regarding a recent purchase I did with reliance fresh zinc park, udaipur Rajasthan 313001 while I was visiting India for some recreational trip.
My the lady at cash counter asked me to pay INR 2200. Now the matter is not of meager 1.50 but when I came out of the store my receipt said bill paid 2198.50 and received 1.50 which the cashier didn't care to even tell me!. I went back to highlight this to which the I'll mannered lady scornfully looked at me and said that she didn't have the change hence she didn't give back. I asked to speak with the manager so she called him...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Unethical behaviour-reliance fresh - security of bellandur area name bimal

 karabi roy on Jul 5, 2016
Hi team,


Visited reliance fresh couple of times at bellendur since i am a localite there. i do have a reliance card with me named karabi roy.
Last time when i purchased good amount of some 800.00 food stuff picked up the milk as well (2 packets of goodmilk)

Ince i am relocating due to my job outside of bangalore hence wanted to return the goodmilk and get some biscuits instead.

However the security guard at the door created ruckus with abusive languages in kannada which is unacceptable. i need this to be sorted / an action to be taken...
Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — I am complaining about my r-one card

 Ajit1972 on Jul 5, 2016
Dear Sir /Madam,
Yesterday I went to R Fresh store & purchased some items of Rs.335/. When i gave my card for
redemption my R-one card is on hot list means not working. Pls go through my trial mail. I have given
request for transfer my old card points to my new card. But what happened !!! my new card got stuck.
Request you to activate my New Card No.6048631136012716.with immediate effect, so that i can avail this
facility.
Thanks & Regards,
Ajit Kumar
Customer
9709220050

On Tue, 21 Jun 2016 12:25:12 +0530 Customer...
Complaint comments  Read comments Complaint category Other

Reliance Fresh — Fake advertisement

 malkania on Jul 3, 2016
Hi reliance Team.

I want to complaint regarding when today I was shopping in reliance fresh so there so many poster for promotion get reliance umbrella at 49. for purchasing of 1499 but when i confirm with reliance staff so they people denied to give me this offer if this kind of offer is not available so I want to now why relice show this kind of promotion...
Complaint comments  Read comments Complaint category Restaurants & Bars

Reliance Fresh — Poor hospitality

 sonivinayan on Jun 28, 2016
I visit the reliance fresh at Indira Nagar, Adyar Chennai often as it is close by to my home. However the folks working there are very self absorbed . They talk among themselves and even if we ask something, they tell someone else working there to come and she shows face and comes to help, they sometimes dont even help to pack the bags. It is not the first time I am seeing this kind of response, so I thought you should know. Being such a reputed chain, I guess the people working should maintain professionalism and if these are not expected i guess customers will go someplace else to shop....
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Selling higher than maximum Retail price

 Kalia122 on Jun 23, 2016
Sir I have bought a kurkure sahi mix, which price written on it is 35 rupees but they have taken 38 rupees .they mentioned in the bill its price is 40 and given a discount of 2 rupees.I have bought it from hyderabad reliance fresh situated near satyam theatre. VAT and CST TIN No is 36120023535. Sir it is a great issue not because of 3 rupees but they are doing such type of michivious activity to harness a huge amount of profit from the consumer.so please give some attention towards it so that the community will get a good environment where no one can sell anything higher than maximum Retail price...
Complaint comments  Read comments Complaint category Unauthorized charges

Reliance Fresh — Insulted by a reliance fresh cashier/ staff

 lj7 on Jun 22, 2016
A cashier at reliance fresh Kirti nagar showed the most inappropriate manner while trying to pass through me. I was trying to get out of a congested section of the store searching something i came to buy for. The cashier was trying to forcefully go pass me when there was not even enough space for me. I said "let me come out first! Cant you see I am already passing and if you want to pass too much you cant say excuse me? " He replied, "to jao". I asked how could you respond to a customer like that and he continued "sorry aunty" with a scornful smile. I have not faced such awkward situation even with...
Complaint comments  Read comments Complaint category Food

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