Reliance Fresh Logo

Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Phone:1-800-1027382 [Toll-Free Number]
 1-800-2337382 [Toll-Free Number]
 +91 22 2278 5000
 +91 22 4017 6400
Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.

 

Reliance Fresh Complaints & Reviews

Reliance Fresh - Unable to provide Information

User
 Hussain Firangi on May 26, 2015
Dear Sir/ Madam, I Hussain Firangi had applied for the loyalty program in reliance fresh (Thakur Village) 2-4 years back. At that time I had received an card which was a cardboard cutout. I don't remember the mobile number given by me at that time. I have been receiving the point statement on my email "hussain_techno@yahoo.com" assuming that I had given this as my registered email. Now I wish to obtain a duplicate card so that I donot waste the points gained by me in the card. I tried calling at customer support no and contacted the customer support email inorder to get the reliance one card....
Complaint comments Read comments Complaint category Other

Reliance Fresh - Rude behaviour and not at all customer friendly, PJR Stadium Ln, Chanda Nagar Hyderabad, Telangana

User
 Punnaiah Choudary on May 25, 2015
Security and management in reliance fresh, PJR Stadium Ln, chanda nagar are not allowing the people to drop their belongings, in my case it is helmet. Daily while coming to the office i used to shop at reliance fresh for milk, bread and eggs and groceries weekly once. earlier they used to keep my helmet at security and now they are asking me to take it inside. for me i am already carrying laptop bag, it is difficult to hold by hand while shopping. Since my vehicle is vespa, i cant hang it to bike. so, i stopped visiting that shop and started visiting more super market, vijeta and ratnadeep. surprisingly...
Complaint comments Read comments [1] Complaint category Food

Reliance Fresh - Cards not accepted at Reliance Fresh Koramangala 1st Block

User
 servesh on May 25, 2015
I was using HDFC Food card for purchasing all food items from this store but all in sudden this store has stopped accepting my card. HDFC food cads do not have Pin/Password and BYPASS option was always given by POS machine. Now all in sudden these machines are not giving BYPASS options for Password/PIN. I spoke to branch Manager Mr Hemanth ( 9535478975 ) and he told me story that they don't accept card without pin now. My card is working everywhere but not at this store. Even it is working on Other RelianceFresh store in the city. Please get this problem fixed. Reliance Fresh 21, Cross Rd Koramangala...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Non receipt of purchased products

User
 Preetijain on May 25, 2015
I purchased household products from Reliance Retail Ltd.(Previously Reliance fresh) on saturday 23rd may 2015 but have not received the delivery of same till today i.e, 25th may 2015. When I purchased the products I was told that it will get delivered till 24th may but they have not delivered the same. I called up the store twice everytime thy said that they will deliver it in some time. This is highly unprofessional on their part. So should take necessary action. Thanks...
Complaint comments Read comments Complaint category Utility Services

Reliance Fresh - Selling Expired paneer

User
 Johnny Aggarwal on May 25, 2015
Hi Team, We purchased paneer from the near by reliance fresh store. When it was cooked it started melting. Due to the intake of (plastic paneer) the same our stomach started paining. I hope u will take some action before anything could happen and reply. They sold us the expired dated paneer i.e. 14May15 on the date of 23May15. I believe they are not checking the products on daily basis or i would say on weekly basis too. This is really a bad to say that a renoened company is doing all this and playing with the customer health. If I'll not get the reply asap then I'll take some strict action...
Complaint comments Read comments Complaint category Food

Reliance Fresh - merging of 4 reliance one card points in one

User
 ajithjainm on May 22, 2015
Hi. I am ajith jain from nellore. i want to link all my 3 reliance one card points into one card. the the cards no. are: 1) 6048631083170327 2) 2266111339163651 3) 2266111315827246 I want the above card points to be transfer to the card no. 2266111334561156 I hope you look after this as soon as possible....
Complaint comments Read comments Complaint category Utility Services

Reliance Fresh - CONDITION OF ITEMS

User
 rahman.rjy on May 17, 2015
I was a regular customer of reliance fresh and used to bring all my monthly groceries from there only my reliance card number is 6048631136621672. But recently I observed many changes in the Rajahmundry store which are not advisible. the arrangement of the tthe items. And most of the items are seemed to be damaged or used. Recently during the last month I purchased Garnier colour which costs 99/-. But unfortunately in the packed I found only colour tube and did not find conditioner in the packet. It means that the packet is useless for me. And this is not the first time I faced this kind of problem....
Complaint comments Read comments Complaint category Cosmetics

Reliance Fresh - Very roud and Arrogant behaviour of staff, unreasonable suspicion on old and loyal customer.

User
 chironji on May 16, 2015
This is complaint regarding RELIANCE FRESH, MADHUBAN ROAD, NIRMAN VIHAR, EAST DELHI-110092. I have been very regular and loyal customer from the time of initiation of this store in my area. As always i went to store the customer care is not at all supportive and responsive even the display is always wrong on items and fresh products are also not available all the time . But even after that i regularly went there but one day on date APRIL 14, " THE STAFF BEHAVIOUR CROSSED ALL BOUNDRIES OF TOLRANCE I HAVE BENN COMING FROM A REPUTED FAMILY OF THE AREA, THEY SUSPICINED ME OF SHOPLEAFTING AT THE VERY...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - ILL Behaviour of Staff (Greater Noida Sector - Beta II, Main Market)

User
 amreesh777 on May 14, 2015
A fair complexion guy - medium height (Name Not Known) who stands at the counter behaves in a very arrogant & rough manner and speaks very rudely with the customers. This has been noticed many a times but I shall like to bring this to the notice of management. A strict action should be taken on this person....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Availibility of Items & Rude Behaviour of Staff

User
 TUSH2308 on May 13, 2015
Hi Team, I wanted to register my complain against Reliance Fresh of Kolkata-Newtown store. It's been more 1 year purchasing my monthly glossary from your mentioned store worth Rs. 8000 and above. Every time I never get the required goods. I need to visit either Big Bazar or Spencer to purchase the remaining left out. Apart from this if we ask for any assistance the staff is not supporting, they least concerned about the customer and the way of talking is also not acceptable. On 04th of May' 2015 start of the month I visited your store to purchase my monthly Glossary and same them has happened...
Complaint comments Read comments Complaint category Other

Reliance Fresh - buy 1 get 1 free [Resolved]

User
 venmala on May 11, 2015
Hi, This is vijay.d.v. I am staying at patamata, vijayawada, AP. I recently purchased pickwick choco wafer rolls, at Rs.120 at reliance fresh, Mahatma Gandhi Road, Opposite Durga Mahal, Patamata, Benz Circle, Vijayawada, Andhra Pradesh 520010, which has 1+1 offer where I didnt availed that oppurtunity and even the staff didnt reminded me. But I realised that 2 days later and the bill is lost as my child tore that bill and it is thrown in the dustbin. Hence, I want you guys to pls check the cctv footage or any other alternative to make me avail that oppurtunity. Pls do the needful asap. Thanks,...
Complaint comments Read comments Complaint category Business & Finances

Reliance Fresh - Unavailability of Reliance Fresh

User
 Nagesh.pu on May 10, 2015
Hi Team, Today I have visited Reliance Fresh which is residing at Gudimalkapur, Mehdipatnam, Hyderabad brance around at 7.45 PM (Sunday). Reliance employees simple say we are about to close the store now and not allowed me but I did see there is no prior notice about closing time of Reliance Fresh today at this branch. I went our and was in the impression that I can purchase goods which is required for me at this branch after 8 PM also as this branch allowed earlier after 8 PM. But today they did not allow and there is no board which is referring closing time. This was not expected from Reliance...
Complaint comments Read comments [3] Complaint category Food

Reliance Fresh - worst behaviour at west mambalam reliance fresh outlet

User
 sundarmaximus on May 9, 2015
I dropped into Reliance fresh outlet at thiruvenkadam street, West mambalam, Chennai, where I was given worst ever response by the staff over there. When I was billing the pepper packet I had chosen to buy the girl in the billing counter has kept the pepper packet away and billed rest of the items in my list. Only when I enquired she responded in a irresponsible way. she said that the particuar packet cannot be billed due to sme technical issue sin billing.Those technical glitches are always understandable. But getting the particular packet away from the billing list without even informimg me is...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Reg. Dairy fresh paneer

User
 Shalaka Gawli on May 9, 2015
Dear sir/ madam, We purchased paneer from the near by reliance fresh store. When it was cooked it started melting. Due to the intake of (plastic paneer) the same our stomach started paining. I hope u will take some action before anything could happen and reply. Waiting for ur reply, Shalaka Gawli...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Civil rights

User
 shoryasethi on May 9, 2015
every ime I go to reliance fresh they did not give change and gave toffee and after saying also do not count it in bill.which does not involve it in tax.and every time they take extra paise That is 144.10 rupees bill they take extra 90 paise which also is not considered in tax and after asking they say paise is not currency so why not they gave me 1 Rupees . This procedure is totally wrong and after inquiring they use abuse words and misbehave . This is repeated every time again and again this a fraud and cheat. And they do not add these Rupees in reliance fresh card. RELIANCE RETAIL LTD MAHARANI...
Complaint comments Read comments [1] Complaint category Law & Civil Rights

Reliance Fresh - no queue system

User
 Surbhi Pillai on May 7, 2015
There has to be a queue system while billing. But the employees are reluctant towards the customer problem. And they themselves do not go according to the queue. I have been noticing this since the past couple of months. I tried to talk about this problem with the employees but they are unwilling to work upon it. It is my humble request to consider my plea and get the staff disciplined...
Complaint comments Read comments Complaint category Employees

Reliance Fresh - Extra billing.

User
 Raju Dhiman on May 6, 2015
This side Raju Dhiman from East Delhi. I visited Reliance fresh stores at A-151 Maujpur Ghonda Delhi 53. I intended to buy Mogra rice, Rajma, Kabuli chana, and different things. And my card number is 6048 6310 6829 9794. And my billing amount is 394.77. Your billing executive is charge 6 vim bar 140 g, but I have only 4 vim. 2 vim extra charge in my billing. Please revert back to me on my mail. My contact details is rajudhiman1986@gmail.com...
Complaint comments Read comments Complaint category Jewelry & Watches

Reliance Fresh - Misleading Display

User
 Kamal.K.Mittal on May 5, 2015
I visited Reliance fresh stores at Jaipur (Haldia Plaza, Sector 10, Malviya Nagar and at Kaleen, Malviya Nagar) a few days back.I intended to buy Tulsi tea different variants.There was a display that everything is at a minimum of 2% discount on MRP but the person at the billing counter refused to give this discount.He also refused to record this on the bill. Also it is observed that the price tags on the shelves are not updated and create problems....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Pathetic milk

User
 SPasrija on May 2, 2015
Today I bought milk packet from reliance fresh Balapur Hyderabad the moment I opened the packet it was in solid form, smelly I mean it looks like it was packed months back but use by date is of today i.e 2may 2015. Please stop playing with the lives customers by providing such products it is not necessary that reliance can make all the things if you are not in one thing stop making it there is no harm....
Complaint comments Read comments Complaint category Products & Services

Reliance Fresh - AC not working and Power problem

User
 Raja.b on May 2, 2015
Yesterday i went reliance fresh in SAIEE NAGAR BRANCH, chennai, below are the my experiance. AC is not working If power off bill counter is not working. There is no Generator facility and UPS. FIrst you have to rectify above problems then you can charge VAT etc......
Complaint comments Read comments Complaint category Home & Garden

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