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Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Phone:1-800-1027382 [Toll-Free Number]
 1-800-2337382 [Toll-Free Number]
 +91 22 2278 5000
 +91 22 4017 6400
Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.

 

Reliance Fresh Complaints & Reviews

Reliance Fresh - 5 KG whole wheat ATTA BAG PURCHASED FROM YOUR CMH ROAD reliance fresh store

User
 abhay_a2s on Dec 19, 2014
hi, DURING use on 19/12/2014 I FOUND WHEAT GRAIN WITH ATTA NITHER WE CAN PREPAR CHAPATI PROPERLY WE ARE EATING WHOLE WHEAT WHICH WAS NOT CHARESHED STIKE IN MOUTH. i bought one 5kg pack of reliance whole wheat atta for 149 on 15 dec from reliance store but i am not satisfied with the product .since it has some sand come along with floor.so iam unable to make chapati from it or .kindly take as complain and please revert me with proper justification.i am using this atta from last two years i dont have this kind of problem before.i want to replace old one with new pack .please do not compromise...
Complaint comments Read comments Complaint category Food

Reliance Fresh - misbehaviour of staff with my 2.5 yrs son at RELIANCE FRESH Ansal plaza Palam vihar

User
 tarunk_2000 on Dec 19, 2014
This is to bring to ur knowledge that RELIANCE FRESH Ansal plaza Palam vihar staff is very rude and have harrasing behaviour. we went 0n 18th Dec, 14 around 8:30 pm when your staff (NAMED NEELAM YADAV) who is incharge of Churna counter started misbehaving with my little 2.5 yrs son and threatened him not to touch anything else he will get KNIFE to hurt him. Is this the way to talk to small kids. when we asked him to appologise he refused to do and went inside ur store room. Everthing must be there in cctv footage. everything happened near main entrance, billing area so if you go through footage...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Reliance Atta is not cleaned while packed

User
 Kumar Sri on Dec 18, 2014
I bought Reliance wheat atta 5 Kg Worth Rs 149 on 8th December from Reliance Fresh outlet, Jayalakshmipuram, Mysore. 1st day we prepared poori and while eating we felt atta was not properly cleaned as everytime we were chewing we could feel “kharam kharam” sound coming from poori. After 4 days, when chapathi was prepared we felt the same “kharam kharam” sound coming from chapathi. When wheat went to flour mill either it is not properly cleaned or some dust particle was there. When I went to Reliance Fresh outlet and informed the same but they are not ready to take responsibility for it...
Complaint comments Read comments Complaint category Food

Reliance Fresh - announced offers not applied at sanjay nagarand rude staff behaviour, bangalore branch

User
 manojsundarraj on Dec 17, 2014
I'm a Reliance one customer for several years with card number 6048 6310 6045 6814. For last several months there is serious fraud going on in sanjay nagar branch of reliance fresh.the manager, staff and employs are hand in glove with certain hotels and other supermarkets and are hiding offers from general customers. any offers written on bill board will be rejected during billing saying that the system is not updated or network has failed or it is old offer.today the store declined to invoke the offer on coca cola which had buy 2 and save ₹20 for 1.25L pack and buy 2 and save 40 for 2.25L...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - About customer service and no cash refund

User
 Srikanth86 on Dec 16, 2014
This complaint regarding customer service about your staff.I did shopping in reliance fresh WARANGAL, NAYEEM NAGAR branch on 1 week ago. I mistakly buy an item, then I realised that the item is not i am looking for. I asked staff for refund.they answer me very RUDLY.even WALL MART and TESCO like international supermarkets is giving the cash refund.and I think you should give the proper training to your staff about customer service....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - twice money deduction fron my debit card

User
 sarfaraj118 on Dec 10, 2014
on 1 dec i was done my shopping in relince mart, aund pune.in first time casier swip my card and i putted pin number after that long possessing is going on then casier cancelled the transaction .then again swip my card but this time successfully transaction done .but tomorrow checked my mini statement then i shocked in twice time money in deducted from my debit card. please check and refund in my account as soon as possible....
Complaint comments Read comments [5] Complaint category Banks

Reliance Fresh - Very poor service and disrespectful staff

User
 noopurjs on Dec 5, 2014
This is regarding service at the Reliance Fresh outlet at Jawahar Nagar, Jaipur, Rajasthan.The outlet is always short of staff. There is usually only one billing person who also doesnt know his job well so takes very long to make the bills. On 02.12.14, I had gone to buy butter from the store and I was waiting in line for billing. The lady before me wanted to pay by credit card but the billing person took almost 15 minutes but still could not make the bill. so she eventually paid by cash. All this already took about 20 minutes and I was right behind her with 3-4 people waiting behind me also. Inspite...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - INSURANCE

User
 chanderraja1977 on Dec 3, 2014
I renewed my two wheeler insurance policy at AVADI RELIANCE FRESH on 02/12/2014 at around 8.00 pm. The insurance copy issued is not printed clearly and not readable. I ask the person who handle the insurance she told that, give me a email id we send the insurance copy with in 10 to 15 min. But yet i am not received a copy. and i try to contact the store +(91)-44-42841015 several times nobody take the calls. If you help me please contact send a copy of insurance in my email id (chanderraja1977@gmail.com) my contanct no. +91 9445210155....
Complaint comments Read comments Complaint category Insurance

Reliance Fresh - Access Payment Charge on MRP

User
 amar325 on Nov 30, 2014
Dear Sir, I would like to inform you that i Amarnath Singh Regular customer for your Reliance fresh. My CARD NO. is 6048631013650240. Today evening i am purchage a MAGGI VEG ATA 320 gm Product MRP is Rs. 85. But Billed Rs. 95. (CIN NO. U01100MH199PLC120563) Unfortunatly we had check bills than it seems. Earlier i purchege a milk Pwdr Amuliya 500 gm Rs. 20 off that pc. But Billed Actual MRP without Off/ Discount. Normaly Customer will not check Bill Properly. Kindly Check Your Service and do the needful. So, that Customer not loss time and Money. Please rivert me your reply. Your Faith...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Very old and rotten items are being sold and bad service New Thippasandra Branch

User
 DrArumugham on Nov 30, 2014
At the thippsandra branch in Bangalore many commodities especially fruits are ROTTEN with flies on it and no effort is taken to refill it even after the load has arrived. Will the manager himself buy such rotten stuff ? Also it is always said that the load has not arrived even as late as "7 PM" when the normal time for the load to arrive in the evening is 4 :30 . Also many items are sold to the vegetable vendors nearby without any limits in the quantity . The change is not tendered correctly and when people ask to why the change is not available some of the staff at the billing counterreply that...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Shouting at customer and not giving change

User
 vineetkota on Nov 29, 2014
This was the 4th time, I have faced this issue with Reliance Fresh Store in Marathahalli (Near ICICI Bank), Bangalore.This store is in Raja IKON building. Every time they don't give change and say that we don't have change, please take next time. Next time no one remembers. Even if they have to give 9 Rs, they say take next time and they don't want to keep the change at customer side. This time when I argued, the person at billing counter started shouting at me and started using abuse words. Other customers were also watching this. Please take action against that person and also tell them to keep...
Complaint comments Read comments [1] Complaint category Business & Finances

Reliance Fresh - Do not give cash back offer

User
 gajbhiye on Nov 25, 2014
I purchase household items of Rs. 2672.48 and Rs. 1034.50 on dated 19.10.2014 from reliance fresh shop, civil lines, jabalpur on my reliance card no. 6048631017070213. This shop give the offer of cash back for purchasing worth Rs. 2500/- or above. But the shop did not give me any cash back till today on the above purchasing....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Sale of vegetables to vegetable vendors beyond limits New Thippasandra branch Bangalore

User
 Sanjusrinivasan on Nov 24, 2014
n the Reliance fresh shop in New Thippasandra branch in Bangalore many commodities are hidden in the store and are sold to vegetable vendors in large quantities., The vegetable vendors buy several kgs of tomatoes, cauliflowers in large numbers thereby depriving others . Also the manager favors them and hides several commodoties and when questioned is rude in his approach Please look into this matter and correct quickly as it leadds to several dissatisfied customers...
Complaint comments Read comments Complaint category Food

Reliance Fresh - non remittance of points accrued

User
 amit193762 on Nov 20, 2014
dear sir, my reliance one card no 6048631006408242 has 200+ points fro redemption, but when i contacted pt jacob road, thoppumpady, kochi kerala branch of reliance fresh i was told my card is old type and issued me a new card with no 6048631160311679 telling me to come again for transferring old card points to new card later.when i went later i was told it is not possible, however i can redeem the points. During next visit i was told their machine is not working so can't be redeemed. this has been happening repeatedly happening. i request you to please look into the matter and do the needful...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Two times money deducted for one purchase from my HDFC Bank Dabit and Credit Card

User
 SagarBhopal on Nov 20, 2014
Dear team On 28th Oct, 2014, I am a regular customer of Reliance fresh, my name is Shivsagar, my Reliance One Card no. is 6048-6311-6048-3163 and my e-mail id is shivsagar786@rediffmail.com. I purchased FMCG items for Rs. 4646.72 from Reliance Fresh, Kohe-Fiza Branch Bhopal but at the time of payment I used my HDFC Bank Credit Card. When they swiped the card by staff he said it is not working properly, and make Payment with Other Option i was make Payment with my HDFC Debit Card but money was deducted two time from Both Cards Debit and Credit Card also. When I make Complaint for Refund on 5th...
Complaint comments Read comments Complaint category Banks

Reliance Fresh - no proper home delivery

User
 Asha Gupta Singhania on Nov 18, 2014
I am not getting my things which was for home delivery in time ie not also within 24 hrs.my house is just 2 min walk from your store and it has happened twice consecutively...though free home delivery written over there...very disappointing service...
Complaint comments Read comments Complaint category Utility Services

Reliance Fresh - Only Water filled in 5 KG SubDrop Oil Bottle @ 23 Sector Gurgaon, Haryana.

User
 cheelasrao on Nov 16, 2014
Dear Sir, I went Reliance Fresh yesterday i.e. 16th November 2014 11:a.m. and purchased 5 KG Sundrop Oil and the receipt was attached in this mail.When I went and opened the can I was shocked! shocked! it was filled with only water there is no Oil in the can...Would like to bring to your kind notice and request your suggestion on this. Based on your advise will go to the Reliance Fresh today... Regards, Cheela Srinivasa Rao Hughes Systique India Private Limited D-8, Infocity-II, Sector 33, Gurgaon Haryana - 122001 Tel # 0124-3045421 Fax # 0124-4039301/2Mob # 9560090376...
Complaint comments Read comments Complaint category Food

Reliance Fresh - wallet stolen under store premises

User
 pallavi1483 on Nov 12, 2014
Sir This is in regard of the incident that took place today when i went to purchase the groceries in the reliance fresh store code no:0127 situated at f-99.bali nagar near ramesh nagar metro station, new delhi. I purchased the groceries from the store but no one was available there to pack the things and that i had to do myself ( as visible in the Cctv footage). The gaurd was standing just behind me.in all this hapazard situation, two ladies gt hold of my bag and stole the wallet containing Rs.10000/- cash and all my important dr cards and pan card..now who should be held reaponsible for this...
Complaint comments Read comments Complaint category Utility Services

Reliance Fresh - did not allow after 9.30 pm

User
 ashish30681 on Nov 9, 2014
उज्जेनmadhya pradesh मेँ रिलायंस फ्रेश पर हमेँ रात साढ़े नौ बजे खरीदारी करने के लिए अंदर नहीँ आने दिया गया मेरा नाम आशीष भदोरिया हे मेरा मोबाइल नंबर 9981260727रिलायंस फ्रेश रात को कितने बजे बंद होता हे...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Misbehaviour of the cashier at the MIra Road retail branch

User
 Aswini.Gouda on Nov 9, 2014
Hi, This is regarding the misbehaviour done by the cashier at the Reliance Fresh Counter which is located at Mira Road Thane, Maharashtra. Today for the first time i went to Reliance Fresh store and the behaviour I have got from the employee available there I was surprised to see that such a big brand and that to part of RIL has employee such type of staff who use slangs for customer. And after speaking to store manager also there was no resolution we are getting since store manager was also least bother about what is happening in the store. After this experience will not be prefer to go...
Complaint comments Read comments Complaint category Food

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