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Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai City District
India - 400 021

Customer Care Phone Numbers and Contacts

Phone:1-800-1027382 [Toll-Free Number]
 1-800-2337382 [Toll-Free Number]
 +91 22 2278 5000
 +91 22 4017 6400
Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.


Reliance Fresh Complaints & Reviews

Reliance Fresh - Deduction of double amount from my debit card

 khushalprapanna on Mar 30, 2015
With due respect, I have made the purchase of RS. 643.50 on March 29, 2015, and once the debit card was swiped the amount was deducted but the transaction got cancelled. Once again the transaction was done and then it got accepted. I don't know what happened but the sales person told me that in 24 hours will be credited back to my account. THIS HAS NOT HAPPENED!! My 643.50 are due with reliance fresh I was frustrated as well as now worrying, as I have called them and got the update that they will be registering my complaint and within 7 days, I'll get my refund of 643.50 back. Hope that I get...
Complaint comments Read comments Complaint category Food

Reliance Fresh - SUB:-TWICE DEBITED IN SB AC NO 0624101032993 ON 13/03/2015 CARD NO 4214580624076787 FOR RS 1162.85

Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Never Visit the Reliance Market City Guntur - Not servicing to Customer on doing public relations Business

 manne71 on Mar 20, 2015
Today I have a bad experience at Reliance Market City Guntur. 1.I bought a 10KG of Ashirwad Atta and once I am moving the item from cart to Car I came to know the pack was damaged. 2.Immediately I approached the security desk and ask for exchange with another pack. 3.Security registered and given a return slip and ask me to approach to 1st floor front office. 4.In front office they ignored to take it back and providing the response once the bill was paid and they are not responsible to take return it back. 5.I just dropped the item in the store and rejected to take back...
Complaint comments Read comments [1] Complaint category Department Stores

Reliance Fresh - Extra amount deduct

 mohan1153 on Mar 20, 2015
Dear Sir/Madam, This
is to inform you that I was shopping from reliance fresh store, 03 No.,
Nit faridabad, (Near ESI Dispensary), on 08 feb 2015 and I was paid
through Canara Bank Debit card, they swap my
card twice but the payment was not paid at that time & paid cash on
that time but later on I got two messages on my registered mobile no. I.E.
09313717219, of Rs. 568.41 (568.41x2=1136.82). The store supervisor said
that contact to your bank official for the amount refund because the
amt. Not in their account.So you...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Accusation of shoplifting

 mnusrath on Mar 19, 2015
Sir, I am a regular customer of Reliance Fresh n Reliance Trends, today at 5 pm I went to Reliance Fresh located in Lloyds Road, Chen nai, while in the process of taking some provisions i was speaking on my mobile, after speaking i put my mobile in the handbag and your girl staffs accused me of shop lifting. When i was leaving after buying some items, they called me inside and asked me to show my hand bag in front of your all the staffs which i did politely and they found no stolen items. their side. I asked them how can they accused me of stealing Frozen food pocket and they are giving...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Worst service

 Tina loona on Mar 19, 2015
Worst service in reliance fresh specially in Pune at bt kawade road I request to you please take some action its humble request please . Ex bought some stuff amount is 10 k but they have removed my half stuff becoz of bar code is nt available I have wasted my 3 hours which is nt acceptable plz take some action .and they never bother about clients....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Selling of expired food product at reliance fresh

 pawanmbt on Mar 19, 2015
I bought Denon yoghurt from Reliance fresh, whitefield Bangalore on 15 March 2015. After reaching home I consumed one pack in evening and consequently I suffered abdominal pain and nausea whole night. Next morning when I checked the date, I was shocked, it was expired on 03/03/2015. Then I called customer care, the answer I got was very surprising, I was told that u should check before u buy the things. It clearly shows that Reliance can sell the poison in food packets but it is customer responsibility to check whether it is food or poison. Further I proceeded to Reliance fresh store in whitefield,...
Complaint comments Read comments [1] Complaint category Food

Reliance Fresh - Double swiping of credit card-Amount debited twice

 onlinesoumitra on Mar 18, 2015
On 17th March i bought grocery worth rs 601.57 from Reliance Fresh (Mysore-VijayNagar Stage2 -WaterTank).I paid through CreditCard(ending with 9004) for which for the first time they said some error happened so they swiped the card for the second time.But i got two messages of amount deduction and today both the amount got cleared by Reliance Fresh(can see from statement online).So i showed my CC statement to the store manager but he said they can see only one transaction in the swipe machine record.The amount is with Reliance has been confirmed by bank and it is also visible in my statement(Proof...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Fresh - frequent instances in difference in price tagged and pice billed

 njnayak on Mar 14, 2015
At Reliance Fresh at Aundh, Pune 411007 on 90 % of my visits, I have observed that I am billed more than the price tag displayed on the shelf.for some of the items purchased. On complaint I am informed that that employee forgot to update the the price tag. It seems that proper care is not taken by the employees. To quote particular instance, on 14th March 2015 at 18=30 hrs the price for green grapes was tagged at Rs 18=75 for 250 gms, where as the item was billed at Rs 20=00 per 250 gms. Such instances are frequent at this location....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Replacement of product or refund_reg

 deenasujin on Mar 13, 2015
Sir, i am regular customer for reliance retail ltd Tirunelveli, Tamil nadu. I have purchased chiller-06 worth of Rs 352 on 8th march 2015.During purchase the sales man told that if any complaints on product return with in one week.Because their we cannot check it. when i checking at home there is water leakage found.I go to get replacement on 10th march. But the section in charge Mr.Mani told that you tie some cloth and use it. I told him that I have tried that also but leakage not controlled.Then he told have to discuss with supplier so you come next day or i will call you.I told him i am coming...
Complaint comments Read comments [1] Complaint category Appliances

Reliance Fresh - Deducted amount twice for single bill from the credit card

 neerajbr on Mar 10, 2015
I did the purchasing of amount 492.42 INR on 10/03/2015 and got the amount deduction message twice for the same bill at Reliance fresh sector 31, Gurgaon Haryana(122001). Please do reversal of one of the deducted amount.I do have the bill and respectively 2 messages from SBI Credit card....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Request for transfering my points from my earlier Card to the present one.

 Prof UBS Bhat on Mar 7, 2015
Sir / Madam, I wish to inform you that I had an earlier Card No.2266111183891670 using which I have earned more than Rs.322/-. Now I have been issued with a fresh Card No.6048631197538906. I request you to transfer my earlier Card earnings to this new Card and permit me to utilize my earlier earnings in the new Card. My mob. no. in both the Cards is 9886000082. Awaiting your early action and confirmation asap. Thanking you, Prof.U.B.S.Bhat....
Complaint comments Read comments Complaint category Business & Finances

Reliance Fresh - Manager Misbehaviour

 BalisterSharma on Mar 7, 2015
I am regular customer of your organization and I have purchased some item from the khichripur, delhi branch-91 on the 05 March 2015, My mistake I have taken an item during purchasing of lot item and I have billed all item when I was matching item and price that time I have got that I have selected wrong item and that time gone return that but sale boy said that it will not return today you will come on Monday, I was simple asked that why? He told me asked about this to security guard when I have asked from security guard told me to asked manager, When I was reached to manager then that told me...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Poor service, No staff for guidance, Worst shopping experience

 Santhosh Thiyagarajan on Mar 5, 2015
Today i went to reliance fresh at Maskalaipalyam, coimbatore, TamilNadu, the sales persons are standing near the cash counter only. no one is there to assist the customers. As like me most of them suffered by searching the products. when I went and ask them the responded really in a bad way. Fro such a big store I didn't expect this....
Complaint comments Read comments Complaint category Food

Reliance Fresh - bike damage

 venkateswarareddy bodanapu on Mar 2, 2015
Hi.I am +91-9642224881 today (02-03-2015)morning 10 00 am i went to realince store (ID :2016) in dilsuknagar, hyderabad, 500036. i parked my bike infront of realince store.watcheman is also there.after i went to store and purchased some vegetables when i came to my bike.i was surprised to see my bike was fully damaged.i asked the store manager, watchman they were said that we are not responisible for this one.and they were talking irresponibly.. Please do favour for wil cost around 3000 rupees.this is very huge loss for me..being a consumer i trust u and ur store...
Complaint comments Read comments [1] Complaint category Cars, Parts & Vehicles

Reliance Fresh - Wholly dissatisfied with the shopping experience @Reliance Fresh

 Kiran Raj E L on Mar 1, 2015
Hello, I had visited the "Reliance Fresh" store at Mugalivakkam, Chennai today. I was completely dissatisfied with the with the service and the management. It was closing time and the watchman (security person), had closed the gate to prevent customers from entering the venue. I had traveled by car and the person had opened half the gate and denied to open the gate completely when requested. This led to a hard discussion and I had spoken to the manager about the issue and his response was not customer oriented. I have been a frequent visitor to all the different Reliance stores and this...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Complaint regarding poor customer service

 Punit Parmar on Mar 1, 2015
Dear Customer Care, We are very unhappy with your services at "Reliance Retail limited shop no. 711, dev srushti, Near Vastrapur Lake, Ahmedabad - Gujarat 380015". The free items with product are always lagging behind in the transport services, we always get false promises to get the complimentary items within one week. We have been facing this problem from last few times. so we have to write this mail to inform you to take necessary actions regarding same. Below is problem statement: We have purchased 1 kg of "Waghbakari" tea and as per the wrapper on product, we supposed to receive...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Gift Voucher Shows already redeemed???!!!

 sunnykrathod on Feb 22, 2015
Hello...I had few Reliance One gift vouchers which are of 500 Rs. Each (One time use only) & having an Exp.Date: 15/12 (YY/MM) ...When I went to Reliance Fresh PrahladnagarAhmedabad . I tried using them...d person at d bill counter said one of the voucher was already redeemed. Now I wonder how come the voucher is with me and yet has been redeemed. I tried on cust care but of no use... Gets me to the voicemail. Help me out with this. My contact No. 9978813537...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Charging more than MRP

 SANJEEV105293 on Feb 20, 2015
SIR, I made some purchases from reliance market, bathinda, punjab on 18.02.15 against invoice no. 903250000304900050. during billing item code 8901725121112 ASH WW ATTA 10 KG charged at @ Rs. 323.40 while its MRP was Rs. 320. after complaining they issued me a credit note with no fault of mine. after repeated requests they gave me refund . My experience with reliance is far from satisfactory. SANJEEV GARG 9646119680...
Complaint comments Read comments Complaint category Food

Reliance Fresh - double swiping of credit card

 harvindersinghpipl on Feb 19, 2015
Dear Concerns i Harvinder singh made my purchasings from Reliance Fresh Phase-10, Mohali( P.B) on dated-13/02/2015 and i swipe my credit card (6472 Last four digits of my credit card) for bill of Rs.2002.94. But after swiping your card swiping device hanged-up and in between i got a message on my mobile that Rs.2002.4 has been debited from my account . And that message also shown to your store Manager Mr. Yadwinder Singh Mobile-070874-01049, then he guided me its a case of double swiping so re-swipe my card again and assured me that the previous deducted amount will be credited in my account with...
Complaint comments Read comments Complaint category Department Stores

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