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Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Phone:1-800-1027382 [Toll-Free Number]
 1-800-2337382 [Toll-Free Number]
 +91 22 2278 5000
 +91 22 4017 6400
Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.

 

Reliance Fresh Complaints & Reviews

Reliance Fresh - Lost of my article

User
 basantkr on Jul 21, 2014
Dear Sir / Madam, I would like to bring to your notice that the Reliance Fresh Store at Ujjain, Madhya Pradesh is the most pathetic and not a customer friendly store at all. They are the most illiterate and bad mannered people I have ever faced. During my last visit it has reached heights of patience as they lost my article at baggage counter and blamed me of telling lies. I hope you will take strong action against the concern people soon....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - misbehaving staff and Monopolistic and Restrictive Trade Practice

User
 kishor chouhan on Jul 17, 2014
Dear Sirs, I am your regular customer. I have reliance fresh card (no. 6048 6310 1796 8549 ) I want to make complaint of your shop at RATANADA, JODHPUR ( Rajasthan) On every visit, at the time of making payment, your staff pretends that they have no chiller coins in their tray, they insist us to buy any item for the coin value, many times they forcebily give chocolates to us for the coin value which we do not require. They are always ready to bite the customers when we ask them for chiller coins. Yesterday I purchased a few items costing around 345 rupees I gave him 500 rupee note, the boy...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Offers Displayed but not given

User
 imshalabh on Jul 14, 2014
Dear Sir I am very old customer of your reliance fresh, I have opted few Items, since the offers were displayed on the same at your East Vinod Nagar outlet. When I reached the Billing counter. Your Manager said that same could not be given and for display only they have placed the item, since they cannot keep the place empty, and ask me to do whatever I want to. You may note my bill no C6167 #279 dt 08.07.2014, I had purchased the goods in view of 1499/- offer. Please refer the photographs taken at the display racks. Waiting for response. Shalabh Saxena 9810029827 The Hindu (National...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Delay in home delivery

User
 marksid on Jul 13, 2014
Dear Sir/Madam,
I have been shopping with you for over 5 years or so now. I mostly shop once or twice a month at the Reliance Mart situated at the basement of Lakecity Mall, Udaipur, Rajasthan, India
Very humbly this is to state that whenever I ask for a home delivery it is never delivered the same day & sometimes 2-3 days later. The store manager's & the staff's explanation for it is mostly that the delivery staff has gone for a leave. The manager's way of talking is also not congenial. Please do the needful for amending the same ASAP.

Thanks...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Complaint Against Inefficiency of the store/ personnel

User
 Amanchy Mohana Sarvottam Rao on Jul 13, 2014
Dear Sir / Madam, I would like to bring to your notice that the Reliance Fresh Store at the below mentioned address is the most pathetic and not a customer friendly store at all. I have been living in this Area since 2009. and never did i get a chance toclear my bill with in half an hour and most importantly the AC never works.Every time i buy milk from the store, it is stale and cannot be used. Today morning, it has reached heights of patience where i spent more than 1.5 hrs at the store and waited in queue for my turn(please understand i am a senior citizen of 67yrs age) and finally...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Account debited 3 times for single purchase

User
 Bharat B Mehta on Jul 12, 2014
Dear sir, I would like to bring your kind notice that I had been to one of the Reliance fresh outlet at Avadi, Chennai on 08.07.2014 and purchased some food items . Amount of billing was Rs 748 An of reliance fresh personal swiped my Debit card no.51962******23763 three times. When I checked my account the amount was debited / charged three times. I complained to reliance fresh manager about this debit of the above amount from my account three times and also shown him the SMS showing debit messages. The manager during the evening shift of that outlet namely Mr. Kesevan who assured me of return of...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - bill pricing different than shown on articles

User
 Jyotsna Shah on Jul 12, 2014
Today, and before also it has happened at Reliance Fresh, opp. Swati CoOp Housing Society as well as near Vijay x roads, Ahmedabad (phone no.07940045815)with customers that when we enter into the premises the sticker on articles mention one price and when we visit cash counter the pricing is more and on enquiry the staff acts rudely that whether we want the article or not answer in one word. Same thing happened today also. 1st let me inform you that my CIN No. U0110MH1999PLC120563 and today's Cash Memo is at 10.04.35 dated 12th July 2014 in which beans cow pe Ahmedabad is charged at Rs.65/-...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - partiality, bad service

User
 virender bhataia on Jul 10, 2014
A Reliance Fresh located at vidyadhar nagar, centre spine, jaipur..bad service and opening time as per their statement is 07:30 am but many time i go there and have to wait for 8:00 or 8:15 am .they do partiality as they allow their known person before shedule time and i have to wait for 30 minutes after 07:30 am.rude behaviour of guards...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Overcharging on MRP

User
 Vijay Bhargava Madeti on Jul 9, 2014
Dear Reliance Fresh, This is the recursive mistake what Reliance Fresh, Bangalore - Jai Bharat Nagar branch does. I believe it must be happening at all stores. Everytime I have to check my bill to see at least one product is over charged on MRP. For instance, few weeks back I bought a snacks pack of Rs. 15 I was charged 20, when asked the manager, instead of correcting the bill, he asked me to pick something of Rs5. Next, I bought some instant upma packet, they over charged Rs10 this time, when asked, they said take something of Rs 10. So, the solution is to mistake in the bill...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Two times payment through hdfc visa card not returned however cash paid at the counter

User
 Sunil Kapadia on Jul 3, 2014
I purchased some consumables from: 'Reliance Fresh, Reliance Retail Limited, Shriji Complex, B/H Bhulkabhavan School, Adajan, Surat-395009, Gujarat' on dt.19/06/2014 & bill amount was Rs.181/40. At the payment counter, my HDFC visa card was swiped twice by counter-person however he told that credit card payment (two times) failed so again he collected cash Rs.181/- (40 paise rounding off). At the counter when I showed him two sms of payment through visa card, he told me that I shall get back credit effect to visa account of twice payment. When I made inquiry at customer care centre of HDFC visa...
Complaint comments Read comments [1] Complaint category Department Stores

Reliance Fresh - Rude behavior of the lady at the counter

User
 renishmc on Jul 1, 2014
The lady at the first counter of reliance fresh vazhakala branch, kochi behaved very rudely to us and crushed the springs onions. We wanted springs onions where just a few was available. We took that and proceeded to the counter where she said I cannot take it and crushed same. We asked her to charge for it and s ge charged the price of a bundle of spring onion. Very rude behavior. Being a regular customer of that branch. We were very disappointed....
Complaint comments Read comments Complaint category Food

Reliance Fresh - acceptability of sodexo coupons

User
 rajm13 on Jun 27, 2014
Madam / Dear Sir, I am a regular customer at Mumbai Central outlet of Reliance Fresh. I have noticed that even though sodexo meal pass is recognised as a mode of payment, it is sometimes not accepted in food items. Once they accepted sodexo on food items too but at other times they do not Sodexo meal pass should be acceptable for food items....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Exorbitant pricing & price not displayed

User
 RAJAN YOHANNAN on Jun 27, 2014
Reference: Cash memo CIN No U01100MH1999PLC120563 dated 26 June 2014. I have purchased some vegetables on 26 June 2014 which included French Beans also. The price of French beans was not displayed anywhere. On bringing the items home I just went through the bill and to my surprise I have noticed that the price charged was Rs 180/ Kg. The same day it was mentioned in Times of India that the prices of fruits & vegetables are likely to go up in the Monsoon. A comparison was also indicated. French beans which is sold at Rs 45 may sore up to Rs.80-to 85. We depend upon your retail shops not for...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Excess amount debited to my credit card

User
 KARRIJMR on Jun 26, 2014
Dear sirs,
On 22nd june 2014, i have purchased rice bag etc., bill to the tune of rs.2980/- from reliance fresh muralinagar br visakhapatnam a.P. But they eronously debited to my credit card double the amount i.E.6000/- approx. For many times i enquired about my refund, they didnot give proper answer. Till date i have not receivedthe excess amount which is debited to my credit card account from reliance fresh.

I request you sir please interfere in this matter and settle the issue as early as possbile.

Kindly do the needfull...
Complaint comments Read comments [1] Complaint category Credit Cards

Reliance Fresh - Not received the free gift

User
 Manish N Joshi on Jun 25, 2014
I have purchased Boost on 23/6/14 from reliance fresh Bodakdev Ahmedabad and there was a free gift ( a Ball signed by Virat Kohli) which was not given as it was told that it is not in stocks. I believe that these gifts are delivered with the products itself, still I was made sure that it will be given to me later and the manager give me in writing on the bill. But till today I have visited thrice the outlet they have not given me the ball and now they say that if I wish I can return the product or can pay me the amount of the ball Rs. 50/- I want to say is that the money is not important but the...
Complaint comments Read comments Complaint category Food

Reliance Fresh - not getting your help line number

User
 vkm23 on Jun 24, 2014
I have a reliance fresh card since one year. Unfortunately card is misplaced. I wanted to know the serial number of the card so that duplicate card can be issued. But I am not getting your help line number. 1800 102 7382 is not in service and another number 1800 233 7382 is continuously engaged. My details are VIJAY KUMAR MITTAL 27A, TRUST NAGAR SOCIETY, NSM ROAD, PALDI, AHMEDABAD-7 CELL NO. 9825940675 Pl look in to the matter and help if possible. With kind regards. V K MITAL/24-6-14...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Managers inappropriate response for wrong advertised price

User
 krantionline29 on Jun 23, 2014
Wrong price was advertised for around 10+ products and when I raised this to manager his response was very arrogant and inappropriate. I can understand if it is first time and for a product or two or atleast 5, Entire bay is advertised wrong and third time for me in same store. When I tried capturing a photograph for the proof to complain in this forum he was so aggressive and never allowed me. He was not even willing to share the complaint register book to log this incident in....
Complaint comments Read comments Complaint category Other

Reliance Fresh - chemical veg and fruits

User
 neetu kumar on Jun 23, 2014
The red delicious apples are always waxed.they have to be scratched and peeled off with the knife before eating.The veg are chemically riped.The person who supplies these veg to RF send the leftover veg and fruits after selling veg himself ....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Double Debit from my account of Rs.929.48

User
 sarojchoudhury on Jun 19, 2014
Dear Sir, I would like to bring your kind notice that I had been to one of the Reliance fresh outlet at Cantonment road, Cuttack Odisha on 13.06.2014 and purchased some food itmes . Amount of billing was Rs 929.48. An execuitve of reliance fresh there namely Mr Golak Biswal, swiped my DR card no.4591********3082 two times .. When I checked my account the amount was debited / charged two times. I complained to reliance fresh manager about this double debit of the above amount from my account and also shown both Sms showing debit messages. The manager during the evening shift of that outlet namely...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Rates variation in Promo SMS and actual billing

User
 vinay garg1 on Jun 18, 2014
Today 18/6/14 I got your promotional SMS mentioning OKRA @ Rs.24/- but when I bought the same from your Trade Centre, Kanchan Bag, Indore's Stores it was billed @ Rs.32/- per kg. please let me know how it happened is it mistake of your marketing department who are doing SMS promos or billing department. Vinay Garg Indore 94250-82841 my mail id is hitech_vgarg@hotmail.com...
Complaint comments Read comments Complaint category Food

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