Reliance Fresh Logo

Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Phone:1-800-1027382 [Toll-Free Number]
 1-800-2337382 [Toll-Free Number]
 +91 22 2278 5000
 +91 22 4017 6400
Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.

 

Reliance Fresh Complaints & Reviews

Reliance Fresh - Pathetic milk

User
 SPasrija on May 2, 2015
Today I bought milk packet from reliance fresh Balapur Hyderabad the moment I opened the packet it was in solid form, smelly I mean it looks like it was packed months back but use by date is of today i.e 2may 2015. Please stop playing with the lives customers by providing such products it is not necessary that reliance can make all the things if you are not in one thing stop making it there is no harm....
Complaint comments Read comments Complaint category Products & Services

Reliance Fresh - AC not working and Power problem

User
 Raja.b on May 2, 2015
Yesterday i went reliance fresh in SAIEE NAGAR BRANCH, chennai, below are the my experiance. AC is not working If power off bill counter is not working. There is no Generator facility and UPS. FIrst you have to rectify above problems then you can charge VAT etc......
Complaint comments Read comments Complaint category Home & Garden

Reliance Fresh - Product & Display offer was different

User
 Ashish Talar on May 2, 2015
Yesterday evening I took real juice orange flavour as offer was 85 Rs. at Reliance Fresh Sector -21, Gandhinagar. Bill generated was 99 less 2%. I went to manager he said the offer was for real active fruit juice is different. He showed me the real active juice. He told me that both juice are different but by mistake the offer sticker was not at proper place. This happened to me 2nd time at same place. Many people don't find difference between real & real active. I said Product & offer both things has to be in proper place & they said that it happens as we don't have enough staff. Although...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Do not Accept Sodexo for food items

User
 Gauri Thakur Suri on Apr 28, 2015
Hi, I buy regular monthly groceries (largely food items) from Reliance Fresh, B T Kawade branch, Pune. However I am surprised at the fact they do not accept food coupons. I strongly believe they should at least for the food items. Any actions taken to facilitate this will be highly appreciated. Regards, Gauri...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Staff is not cooperative & is of rigid nature

User
 ulhaskini on Apr 25, 2015
I am a regular customer of Reliance Fresh, near RPD Cross, Khanapur Road store. The staff is lacking in humble & polite attitude. Even during rush hours, they do not start all billing counters. Action needs to be taken, otherwise the customer may move over to other stores....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Purse lost in reliance fresh shop

User
 Mann0205 on Apr 23, 2015
Dear Team,

I Mr. Hiraman Sathe was doing shopping with my family at your reliance fresh store at khadakpada near cine max kalyan. My wife's got lost at your store we have requested your staff to help us in finding the purse but we have not got proper help and response from your staff. I request you to please help me in the above case because i have lost my wife's mobile, Debit Card, House key's and some cash. I have given my mobile number at your store i request you to please do the needful on urgent bases.

Regards,
Hiraman Sathe
7045591120/9819101162...
Complaint comments Read comments Complaint category Security Services

Reliance Fresh - Reversal request for incorrect redemption of RELONE points - card no. 6048 6310 4492 4150

User
 sroy3339 on Apr 21, 2015
Further to my conversation with customer care executive last week and couple of mails to customer care, I would like to bring to your notice that I have made a purchase on 5th April’15 at 9:53 hrs (bill amount 834.28) at Reliance Fresh, Shekhar Regency Store, Indore and tried to redeem Rs.350 from RELONE card no. 6048 6310 4492 4150. Store cashier had swiped the card twice to try the debit of said amount from this card, but failed to do so as the transaction had been cancelled, hence I paid the bill amount Rs. 834.28 through cash (scanned copy of bill attached). But when I received the sms...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Fresh - wrong bill and items

User
 vickyjohn on Apr 20, 2015
Resp. Sir/madam, My self Hansraj from sector 38-A, Chd, 160015, today dated.20.4.2015, time 8.35pm. I purchase some food items and Amul Moti milk four packets but cash counter sales man was billing five packet milk .when I came back to home, I telly my bill with food items than I found that one milk packet price is wrongly mention in my bill. this is 2nd mistake of your worker, he feel sorry but this is not good for Reliance fresh ..so complaint this. kindly take need full action that it will not happened in future . my Reliance card no. iss 6048631128059121. I send you bill receipt also. ...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Non availablity of Scheme items at Reliance Fresh Store at kathmandi Rohtak

User
 anu64 on Apr 20, 2015
It has been experienced that stock of scheme items is not made available to the retail customers at Reliance Fresh at Kathmandi Rohtak.On 19-04-2015, 1.2 Litre Slice was not available whereas it was displayed as scheme item.On enquiry, Store Manager confirmed the non-availability of stock.One other person who reported himself to be a Reliance Fresh employee started abusing me and asked me to buy other things. He was on the verge of giving me blows. I asked that person not to indulge with me . It is very much evident from above incident that Reliance fresh employees are having nexus with some...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Misbehaviour of cashier at the cash counter

User
 Amujindal on Apr 14, 2015
Dear Sir/Madam, I have faced misbehaviour by one of your cashier which I think is very negative for your brand as these kind of issues can make a worst impact on the brand value. The incident took place today itself, when I have demanded for a bigger carry bag instead of the smaller one, I was ready for the charges for the same.But the cashier (Miss- Manisha ) started shouting and talked in a very impolite manner that this size of the bag is enough your products/goods, I would like to make you understand that if I am paying for the bag then it is non of your business whether it is enough or not. "A...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Bad behaviour of reliance fresh manager rajiv and rajkumar

User
 puneet1987 on Apr 12, 2015
I am Puneet Garg Resident of A6/1 paschim vihar . I live above the reliance fresh on second floor (reliance fresh paschim vihar A6 block branch). i regret to tell you that daily your store sell there potatoes, onion, fruits n other vegetables outside their store that is on the walking platform we make difficult for us going upstairs to our houses and also for the general public. They also not clean the vegetables lying on the way which cause people fall by mistake stepping over the lying rotten onions n potatoes, , Mainer times i too have slipped.. The ramp outside the reliance fresh is most of...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Cash Back

User
 vdchokshi on Apr 11, 2015
Dear Sir, I got message from reliance offer purchase Rs. 999.00 then 100.00 Rs. Cash back. I had purchase 1004.00 Rs. But we not received Cash Back on Reliance One Card. I had Complained for 3 time on toll free numbers, but not resolved. My Card Number is : 6048631036054909 Purchase Dated : 28-Feb-2015. Please Resolved my problem as soon as possible. Thank you Payal Chokshi (M) 9904177305...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Unethical practice of forcefully giving candies instead of coins- Reliance Fresh, Sec 38, Chandigarh

User
 pradgarg@gmail.com on Apr 10, 2015
Sir, This is to bring your attention to the unethical practice being followed at Reliance Fresh, Sector 38, Chandigarh for a long time. Whenever, a customer buys anything, instead of returning the due amount, the customers are forcefully given candies as a regular practice. I have seen many customers protesting but the staff at the counter always says it is a company policy. If it is true then it is highly objectionable and not in line with Reliance brand name. You are kindly requested to look into it and stop this unethical practice....
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Fresh - nearing of expiry date

User
 gugulu on Apr 8, 2015
Not a complaint but suggestion The store manager should be prompt in discounting the item as it nears the expiry date rather than waiting 4 the item to expire .For eg 200 items expire on same time u reduce the price but 100 are sold & the rest is gone is written off.Take wise decisions & let the customer benefit & company flourish....
Complaint comments Read comments Complaint category Products & Services

Reliance Fresh - Regarding Double swap issue (Credit Card) Complain No. SD1860221

User
 dashish82 on Apr 8, 2015
Respected Sir/ Madam, I Ashish Dubey done a Transition of Rs. 1808.64/- on 2nd Apr 2015 at Reliance Fresh, Narsingh Ward, Amanpur Road, Madan Mahal, Jabalpur (M.P) with credit card but transition decline same is reflecting in my credit card statement, therefore i have submit a complain regarding the same (Complain No. SD1860221) but no response received till date Waiting for your positive & early response Regards Ashish Dubey 8370007916...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Disorganised way of setting up products in shelves and keep changing all the time lately.

User
 tasneemanjum on Apr 6, 2015
Iam from Dharwad karnataka and a regular customer of reliance fresh and buy all my things here, but lately from past one month the products are all disorganised not maintained and are kept in a very confusing way and i have to keep searching all the time.the biscuits section is not at one place half are at one corner and the other half at one more side and the same is with soap and detergent and lizol and even with cooking oil.The manager is either gone mad or just doesnt know how to organise the shelves.kindly into the matter.I dont feel like going there anymore coz my time is getting wasted in...
Complaint comments Read comments Complaint category Food

Reliance Fresh - harassment

User
 ankue on Apr 6, 2015
I want to complain for reliance fresh shakarpur Delhi. I went to the store today i.e. 06-04-15. I did all my shopping with my grandmother but when we paid for it the guard name SUSHIL KUMAR intentionally tried to harass me and my grandmother. I also tried to lodge a complain but they ignored it. Now either I will lodge a FIR to the nearest police station or this matter should be heard by reliance ....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Deduction of double amount from my debit card

User
 khushalprapanna on Mar 30, 2015
With due respect, I have made the purchase of RS. 643.50 on March 29, 2015, and once the debit card was swiped the amount was deducted but the transaction got cancelled. Once again the transaction was done and then it got accepted. I don't know what happened but the sales person told me that in 24 hours will be credited back to my account. THIS HAS NOT HAPPENED!! My 643.50 are due with reliance fresh I was frustrated as well as now worrying, as I have called them and got the update that they will be registering my complaint and within 7 days, I'll get my refund of 643.50 back. Hope that I get...
Complaint comments Read comments Complaint category Food

Reliance Fresh - SUB:-TWICE DEBITED IN SB AC NO 0624101032993 ON 13/03/2015 CARD NO 4214580624076787 FOR RS 1162.85

User
 MACHERLA VENKATESH on Mar 26, 2015
sir, WITH REFERANCE TO THE ABOVE SUBJECT ON 13/03/2015 WE PRUCHASED SOME ITEMS IN RELIANCE FRESH, WE SWIPED THE CARD FOR RS 1162.85 BUT THE AMOUNT IS DEBITED TWICE IN MY ACCOUNT, THE DETAILS ARE GIVEN BELOW AC NO 0624101032993 CARD NO 4214580624076787 DATE OF TR 13/03/2015 AMOUNT 1162.85 TIME 20.08.16 TILL DATE IT HAS CREDITED, KINDLY VERIFY THE TRANSACTION AND REFUND THE AMOUNT AT THE EARLIEST THANKING YOU, REGARDS, M.VENKATESH....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Never Visit the Reliance Market City Guntur - Not servicing to Customer on doing public relations Business

User
 manne71 on Mar 20, 2015
Today I have a bad experience at Reliance Market City Guntur. 1.I bought a 10KG of Ashirwad Atta and once I am moving the item from cart to Car I came to know the pack was damaged. 2.Immediately I approached the security desk and ask for exchange with another pack. 3.Security registered and given a return slip and ask me to approach to 1st floor front office. 4.In front office they ignored to take it back and providing the response once the bill was paid and they are not responsible to take return it back. 5.I just dropped the item in the store and rejected to take back...
Complaint comments Read comments [1] Complaint category Department Stores

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