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Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Phone:1-800-1027382 [Toll-Free Number]
 1-800-2337382 [Toll-Free Number]
 +91 22 2278 5000
 +91 22 4017 6400
Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.

 

Reliance Fresh Complaints & Reviews

Reliance Fresh - Payment deducted twice on credit Card for single bill - Aurangabd MIDC Waluj

User
 Narayan Dhawle on Apr 22, 2014
I have purchased some items and came to payment counter for payment, I have given credit card to the person on counter, he swapped card and request me for pin no, I have pressed pin no and payment deducted from my card, I got message on my cell about payment deduction, The person on counter again swapped my card and again asked me for pin no. I told him that payment already deducted but he told me that due to some system problem your previous transition not proceed so I again pressed the pin no and one more payment was deducted for same bill. I told the case to shop manager, he told me that he will...
Complaint comments Read comments Complaint category Other

Reliance Fresh - double payment made and not refunded

User
 ranjith kumar d on Apr 22, 2014
I had purchased goods worth of Rs 502.55 dtd: 12.01.2014 in reliance fresh located at sect- 31 shop no 11-12, main Huda market, Gurgaon, Haryana. During the time of billing unfortunately the payment made through SBI debit card (No:5196200061918453) has declined and the card was swiped again for the same payment, The amount made earlier is not refunded so far. In this regards i logged two times complaint at the store (Ref no: 1402920011 & Ref No: SD731089) but even after several visit & follow up calls at the store i could not able to get proper details of refund status rather Mr. Lalit...
Complaint comments Read comments [2] Complaint category Food

Reliance Fresh - deteriorate selling of vegetables and fruits, offer item sold to the local shopkeepers

User
 Brijanand Mishra on Apr 21, 2014
i'd like to draw your attention toward mal selling of offer items and vegetables to the local shopkeepers .we have been sold deteriorate and worn out vegetables which is kept unhygienically and unsegrigated . for example i am adding tomatoes basket's photo kept for selling and is the same case with other green vegetables too. if we complaint to the manager or your employees, they dont listen to us and continue the same practise . i hope you will take the current action for your prestegious organisation's name and goodwill.

thanking you,
B Mishra
marripalem,...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Abusive and rough language used by staff

User
 Ashwamedh Flat on Apr 20, 2014
Hi, I had very bad experience at reliance fresh Geetai Mall, Paud Road, Kothrud, Pune on 20-04-2014, Sunday evening. I accidentally took a mineral water bottle inside the store and while exiting security asked bill for it, while having a conversation he used very rough language and seemed to irresponsible for his duty. Even after complaining to store manager about him, no action was taken. If this the way to treat consumers then its not at all proper way of doing business. This store often gives very strange experiences like no staff to help and very messed up management. I urge...
Complaint comments Read comments Complaint category Sexual Abuse

Reliance Fresh - Badly managed store/ Sec-31 Gurgaon, Haryana

User
 Customer2014 on Apr 20, 2014
It seems Reliance fresh does not care for Brand image. Apparently, they don't care for customers, but are much interested in money collection. - Sector 31, Gurgaon, Haryana store is extremely badly managed. -Customer care staff lack soft skills - A woman employee behaves like a stern cop not as a soft spoken gentlelady. - Men are often seen chatting away while customers line up. -No effort is made to diffuse a spat between two hassled customers . -It is frequented by a number of high net individuals who feel awkward among reckless staff. Please make amends !...
Complaint comments Read comments Complaint category Food

Reliance Fresh - overcharging by Reliance Fresh Store Sector 22-D Chandigarh

User
 SANDESH KUMAR DHIMAN on Apr 18, 2014
over charging. Reliance fresh Cared No, 6048-6310-1253-0534 Dear Sir I purchase some items from reliance fresh store Sector 22-D Chandigarh and paid Rs.1183.94 through my Credit Card ending with last four digits 8002. Invoice No. C4545 #0105 10:47:54 18 APR 2014 for Rs.1183.94. On reaching my home I checked the bill and I found that the Item "SUDZ Detergent 4 KG has been over charged by Rs.20/- Its price as printed on the packing is Rs.300-70=230/- But I was charged Rs.300-50=250/- I made a number of calls on the telephone no. printed on the bill but none of my calls was answered. I also...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Fresh - Rude and Arrogant behaviour of your Manager

User
 Sunil Dewan on Apr 17, 2014
I have purchased Amaranthua Red today which is 17/04/2014, weighing 0.836 Kg @30/Kg amounting to Rs. 24.78, my bill no.is C1220 #0106. I bought the veges from F-36 central market, Kirti Nagar, New Delhi- 110015. The above vegetable ie Amaranthus Red was full of leaf eating insects and germs, I have left the vegetable with the Store Manager. I am shocked and surprised that a reputed company like reliance sells substandard products. I went to your store to return the above vegetable and for refund/exchange but the store manager Mr. Madhukant Kashyap not only refused to entertain my request but...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Bad Customer Service & Late Delivery of goods, Kalyan West Store

User
 Arati Tambwekar on Apr 13, 2014
I purchased goods 3 days before and few products were kept for home delivery. 3 days are over still the products are not delivered... In spite of calling them 3 times in a day, products were not delivered.. its really very very very bad and i regret purchasing from reliance fresh store....
Complaint comments Read comments Complaint category Food

Reliance Fresh - misbehaviour by your store incharge at jp nagar bangalore

User
 zhmacci on Apr 10, 2014
i have been a customer of your store right from the day of its inception in jp nagar bangalore i work as an asst gen manager in a public sector bank. i visited your shop today at 7 am and was told that the store opens at 7.30. The store timings i understand change depending upon the number of staff on duty and have no timings. At 7.30 i was let inside and proceeded to do my purchases along with my wife, when your store manager of whoever it was loudly tells the staff not to do the billing untill he tells them to do. when i questioned him he behaved very rudely in front of every body saying that...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Regarding eve teasing

User
 bikana on Apr 7, 2014
I m booking a complaint against some working member of reliance fresh pawanpuri bikaner. He created problem for girls like standing so near in girls, staring of them and try to touch girls. Please do some needful step so we girls are safe and comfortable in your stores. We never see this man in staff jacket so we are not able to find his name....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Cost adjustment unsolved.

User
 sanjitvp on Apr 6, 2014
Dear Relationship manager, We had mad a purchase of 80 pieces of kit-kat chocolates on 20th March 2014 amount paid : Rs 370/-. Supervisor code on receipt is 2645, receipt no : C7841. At Reliance Fresh, Mahadev Hotel, Next To Malhar Theatre, MTNL Exchange, Thane (W) - 400 602. Purchased chocolates were returned within half an hour and we made request for exchange purchase. Accordingly we made a purchase of 60 packs of sunfeast biscuit's cost Rs 570/-. As it was late in night and stores manager was not available and we were told that exchange amount could not process at that time as only...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - ill treatment by the customer care staff

User
 HLK on Apr 5, 2014
Recently on 4th April I had been to Reliance fresh Outlet at Doddabommasandra Bangalore-97, and purchased two Good Knight advanced Active+machine and one mortien Naturgard paying total amount Rs.262.64, the time was around 9 pm,
When I came back home to use the one of the goodnight advanced the box of Goodknight I found that -active +cartridge IN 45ml was missing in the box.
I admit that I should have checked it before making the purchase and the cost of the cartridge is very small But I wanted to bring to the notice of the store manager to take care of the pilferage accordingly I...
Complaint comments Read comments Complaint category Utility Services

Reliance Fresh - complaint against the security guard and store visor

User
 akshayabhoi on Apr 5, 2014
HI
Sir/Madam

I Sri Akshaya kumar bhoi, visited the Marathahalli store, Bangalore today(05.04.2014) around 9.30 pm.The gate was opened.so i entered to the store to purchase some items.Immediately the securiity Guard Named as Sanjay from Nisa security agency rushed to me and asked to get out of the store.I wanted to know the reason.He is telling, the store is closed.so u can not enter to the store.

Immediately i brought to the notice of the store supervisor, named as Dadabali emploee code no-53004842, that the security guard is behaving very roughly, pls ask him...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Refund of double payment for one purchase on 02.07.2013

User
 shivapatil1974 on Mar 30, 2014
Ssp/rel/refresh/13-14/6 dt.30/03/14

To,
Manager
Reliance fresh
Mumbai

Sir,
Sub: refund of double payment for one purchase on 02.07.2013 -reg
Ref: reliance one card number 6048 6310 1330 8138

With reference to above subject would like to bring to your notice that the i am the one of old customer related with your organisation since your inception, but while making payment at one of your outlet at rajarajeswari nagar, bangalore on 02/07/2013, two times through two different debit cards payment had been made and the...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Unwanted and Irrelevant SMS from Reliance Fresh

User
 dilipkotadiya on Mar 29, 2014
Sir/Madam It is very surprising that after repeated complain from my side to reliance fresh (on toll free number and at shops), they are not updating their customer data and I am facing problem due to it. I am receiving below said types of SMS regularly. I am having no concern with reliance card as I done have any card with me from reliance now or before, Then why this idiotic SMS is coming to my mobile. If any XYZ person has register your card with my mobile number (may be by Mistake) that does not means that you should blindly go on with that. I request you to please correct...
Complaint comments Read comments Complaint category Food

Reliance Fresh - cheating in Reliance one card

User
 harish48 on Mar 27, 2014
sir bill boy at ur store in rohtak near mansarover park rohtak keep the customer card with them intationaly to grab the customer points in that card .It happens with me on 5.3.2014 .i give my reliance card to bill boy i was i huury hehe keep thee card with him .when i go back to him for my card he said there is no card I request for new card they gave me new card .When II call on 27.3.2014 at customer care for my old card points theythey told me thatthat points of old card was reedemed on the same day on which date it was kept byy the bill boy.It happend with so many pepole .Its done by staff...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Misbehaviour at Reliance fresh, Chunabhatti, Kolar Road, Bhopal

User
 KAMLESH BHATNAGAR on Mar 26, 2014
I, Kamlesh Bhatnagar, am a regular customer of Reliance fresh since its opening in this area. My complaint is regarding misbehaviour by your staff & cluster manager with my daughter and non responsiveness & unprofessional, non customer friendly behaviour of your cluster manager, Mr Pradeep Kumar. Today i.e. 26th March 2014 at about 8.15 PM, my daughter purchased 2 pack of milk and 3 pieces of lemon. The bill no. is c7951/0354. While getting out of the store, the guard Mr Shivendra Singh asked her to get her bag checked which she did. After getting her bag checked, she asked the guard with...
Complaint comments Read comments [1] Complaint category Department Stores

Reliance Fresh - Staff is not polite in their language - rude behaviour

User
 Dipti Shivalkar Javkar on Mar 24, 2014
Hi, Want to do some compliant for the staff members of you reliance fresh store in chunabhatti. They are not polite in talking n we always have some or other problem with your store in chunabhatti. No proper answer is given to the customer, only one counter is open for billing on holidays n Sunday because of which we have to stand in the long queae for small shopping also. If we asked for the reason no proper reply is given back instead they starts arguing with ladies. This is my 5-6 experiance with the same issue. No proper answerable person, always short of chutta paisa, no carry bags available...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Vegetables with insects on the stands

User
 Abyss on Mar 22, 2014
Hi, I frequently visit the Reliance Fresh outlet in Greater Noida Sector Beta 1 for groceries and it is almost always very poorly managed, there is dirt all over the place and cash counters are cramped with almost always one of the computers getting stuck resulting in huge delays. I tend to ignore all of that but this time what I saw pushed me beyond the tipping point. There was sweet potato on one of the vegetable stands and it has hundreds of small insects all over it. Perhaps the potato was rotten but none of the staff had the awareness to clear such a mess. It not only puts you off but...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Using Toffees as currency

User
 sushil arora25 on Mar 20, 2014
I am regular customer at reliance fresh store at Hasanpur, Delhi-110092. Store manager is giving toffees in place of small change. I.e. Illegally running a toffee currency at the store . I have asked them several times to arrange the change either from Reliance or from the bank branches near by. One thing is not understood that such a large group is running the stores and not providing change to their stores whereas RBI is providing it in all cities....
Complaint comments Read comments Complaint category Food

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