Reliance Fresh Customer Care
Reliance Retail Ltd
Customer satisfaction rating: 1%
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1082
COMPLAINTS

Reliance Fresh Customer Care

Reliance Retail Ltd

Address
Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
97
46


Customer satisfaction rating
1%
Complaints
1082
Pending
0
Resolved
13
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Reliance Fresh Customer Care related pictures (123)

Reliance Fresh Complaints & Reviews

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Reliance Fresh — Reliance fresh staff extremely rude , uncooperative ,arrogant and boorish.

 urmee on Dec 10, 2016
For purchasing my daily need of groceries, i visited the nearby( East Ave, Palace View Society, Kalyani Nagar, Pune, Maharashtra 411006) Reliance fresh mart . After the billing my bill amounted to rs. 565, i gave a 2000 rupee bill which the store people did not have change of . They even advised me to cancel my order rather than apolozing and giving me change ... shameless, arrogant people . Since i really needed the grocery i had to run to nearby shops and beg them for the change .

But people running such big stores could not find me some change adding to my worst experience the...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Refund required for an uncalled transaction

 pabjsr on Dec 8, 2016
I made a purchase in one of the reliance fresh outlets . However, just at the nick of time there was a server issue and the swipe transactions were getting cancelled. After 20 mins the server was up and the transaction went through. However, I was also charged for the swipe that was processed as soon as the server issues started. So I was charged 2 times instead which should have been once. I was told that the charge will be reversed back to the account which has not happened still.

Want to know how long does it take for the charges to get reversed....
Complaint comments  Read comments Complaint category Other

Reliance Fresh — Debit Card failed transaction [Resolved]

 piyush begani on Dec 8, 2016
There was a failed transaction of rs 427.50 on 3/12/2016, with my ICICI debit card and the amount is not yet refunded. Bank mentioned that the merchant has the money. The store manager raised a complaint number SD4888914 from the company's internal site, but I havent yet heard from the reliance fresh team yet. Please return back my amount or let me know if any other information is required. I have all the required documents w/ me....
Complaint comments  Read comments [1]Complaint category Credit Cards

Reliance Fresh — Selling Expired Product at Reliance Fresh

 KhanDr. Mubeen on Dec 7, 2016
Dear Mr. Ambani,
People of India has enormous trust and faith in Ambani Group after Tata Sons who have given n number of growth avenues to the country and people of the Country.
Actually, I heard lot of news on social media about how Reliance is going to mis-use their JIO consumer's ID and Aadhar details. I thought it is all rubbish but today when I visited Reliance fresh, I was shocked how the country's biggest industrialist has become rich by making fool of illiterate bhole bhale people of our country.
I purchased 200gm and 500gm each Nestle Dahi. When I came home aand was...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Refund needed

 rakshit bazaz on Dec 7, 2016
I would like to inform you that i visited RELIANCE FRESH outlet at jharsa road, gurgaon and purchased the material & through swap machine you have illegally debited Rs 4474 on dated 03/12/2016 arround 6 to 8 pm without any reason, as the transaction was declined and i swiped the another card & completed the transaction. I repeatedly through telephonic contact to your office for the above mention refund but you couldn't refund my illegal debited amount of Rs 4474 upto till date.
Then i requested my bank & they have put the dispute request with you but you have still not refunded that amount
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Checkout with Credit card

 Rchait on Dec 6, 2016
Is there a minimum threshold for card payment? Today I purchased an item worth ₹25 and having seen the previous customer with a problem to pay with new ₹2000, offered myself to pay by card (as I too had struggled in a bank only to get new ₹2000 note). The store manager was reluctant to take the card and said that Reliance fresh has a policy to take card payments for ₹100 and above. Is it true? Upon argument, he accepted the card warning me not to use card again!...
Complaint comments  Read comments Complaint category Credit Cards

Reliance Fresh — Dedution of money two times from my debit card

 Avvy Singh on Dec 4, 2016
POS 000285024008 REL RETAIL LTD-FRESH ALWAR

I would like to inform you that through your swap machine you have illegally debited ₹1693 on dated 18/11/2016 without any reason, I repeatedly through telephonic contact to your office for the above mention refund but you couldn't refund my illegal debited amount ₹1693 upto till date.
Kindly refund my amount ₹1693 with immediate effect in my account number and details are given below:-
Account number:- 33550728970
Name:- Alok kumar singh
Bank:- STATE BANK OF INDIA
IFSC:- SBIN0015134
Card...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — Problem at billing

 Yamini Mv on Dec 3, 2016
Sir
In reliance fresh Warangl, your billing boys never follow queue system.They take billing even if customers come in between while many ppl are waiting in queue.
I have told them softly many times not to do that.Even if it is 1 product or 10 products i am purchasing, I want your ppl to bill them when customers come in queue.
Pls stress this issue with them....
Complaint comments  Read comments Complaint category Other

Reliance Fresh — Reliance Fresh Purchase Transaction failed but not credit back my amount

 pravin vibhute on Dec 2, 2016
I have made the transaction of Rs. 2587.26 on 20/11/2016 from Reliance Smart/Fresh (Mumbai Central).
Due to Server down counter person did swipe of my credit card 2 times with 2 different machines then he told me that money will be refund after 2 days.
As my money was deducted for both the times.
Till Date I have not got any credit/refund back .
Please do needful....
Complaint comments  Read comments Complaint category Credit Cards

Reliance Fresh — Purchase from reliance fresh transaction failed but not credit back my amount

 amann999 on Nov 29, 2016
I went to reliance fresh for grocery purchase i give my debit card for payment . he swipe my debit card two time but due to server down purchase not be made but my balance was deducted two time of amount 1698 each which is not credited back until now
reliance fresh amritsar branch near hindu collage branch
purchase date 13/11/2016
amount deducted- 1698
timing - evening time about 7 to 8 pm
here me attaching my bank statement snapshot where its seen on 13/11/2016 payment is made
my name is amandeep singh
contact number 9914421742...
Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — Purchase of single product is taking more than half an hour

 dheeru1811 on Nov 27, 2016
Date of the incident: 27-nov-2016 and also few days back.

For purchase of a single product it's taking more than half an hour. I've given a feedback to the store manager regarding the same and asked them to try to implement an express counter where billing can be happened only for fewer items like 1-5 or 1-10 items.
Today again i faced the same issue. I've again contacted the store manager and reminded him about my previous feedback.
They haven't yet implemented any kind of express counter. I asked the same to him that why wasn't it done? The feedback given by the customers...
Complaint comments  Read comments [1]Complaint category Department Stores

Reliance Fresh — Good life bansi rava: not original wheat product?

 Pramod Halakatti on Nov 26, 2016
With reference to above product i purchased in your shop (Srinivasnagar, bangalore branch) lot no pr1114075, lic no.1001402203195, / 8 902901230871,
Rava is not related to wheat product, i think it may be corn product
We are asked bansi rava but your persons given corn rava?

Pl verify and take necessary action and verify the supplier invoice and payment?...
Complaint comments  Read comments [2]Complaint category Food

Reliance Fresh — They don't know how to talk with girl

 pd dubey on Nov 23, 2016
If girl said they forget to give that product payment that doesn't mean they are theif. Relancies people blame her that girl is theif. OK girl expect they are doing mistake. They are theif but the relancies manger ask plenty upto 25 time. Means girl ne 450 ka products theif kiya then they ask money 500×25=12500 rs. Approx 13000 n they doing same think with all member those who do that mistake. Ek members se they collect 17000 rs plenty. they ask money to girl as a plenty. Is its good think. BS yaar worst feeling n I told to every one don't go relancies fresh in all over the world.....
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Amount not reversal

 Vinothmariya on Nov 22, 2016
Hii
My name is Vinoth I will purchase 20 /11/16
I will swipe card but card swipe three times but still now I am not getting reversal so kindly check and tell him I will attach the transaction message
Savings No XXXXXXXX89 debited with INR 854.85 towards TO POS:44009827-RELIANCE FRESH. CHENNAI IND: on 20-NOV-2016.Avl Bal 2341.7
Savings No XXXXXXXX89 debited with INR 854.85 towards TO POS:35437881-RELIANCE FRESH CHENNAI IND: on 20-NOV-2016.Avl Bal 3196.55
Savings No XXXXXXXX89 debited with INR 854.85 towards TO POS:35437881-RELIANCE FRESH CHENNAI IND: on 20-NOV-2016.Avl...
Complaint comments  Read comments [2]Complaint category Banks

Reliance Fresh — Minimum purchase amount of 600 for rs 2000 note

 Rincal Kaur on Nov 22, 2016
Being a regular customer of Reliance Fresh, I wanted to purchase stuff worth 350 rs and the cashier even though having cash box full of rs 100 notes refused to return the change unless I purchased goods worth rs 600 or more, Rs 2000 being a legal currency you cannot force someone to make a minimum purchase . It was highly disappointing from such a big retail mart. If you are incapable of providing change it is acceptable but being capable and to enforce customer to make a minimum purchase of Rs 600 is highly inappropriate.

Indiranagar, Gachibowli branch Hyderabad.
22nd Nov...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Refund

 Sujit Kumar Nahak on Nov 21, 2016
I have purchased in amruthahalli outlet bangalaore as follow amountrs1, 287.16transaction typedr
Transaction date20 nov '16transaction descriptionpos/rel retail ltd-fr/bangalore/201116/18:41 your excutive telling me that transaction was cancelled as server problem and again he swiped my card and debited the same amount, he tell me that with in 1hrs the amount ll be refunded but now 20hrs already over i havn't received the amount....
Complaint comments  Read comments [1]Complaint category Other

Reliance Fresh — Non acceptance of debit cards at gandhidham reliance fresh

 Raghuram Ramaiah on Nov 20, 2016
Today morning being sunday, i visited the stores, they have displayed at the cash counters that the "severs are down and only cash is being accepted".
On enquiry, they stated that only jio money and cash are accepted. Please let me know, whether the servers are working only for jio money? I had to dump back all grocery, vegetables and condiments at the billing desk and walked back home empty hand since there was no cash with me. Ask stores people to display in front of the stores that only cash is accepted. I wasted an hour and half for shopping and queing in all....
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Complement price for sugar not informed properly and denied to supply

 kumarans2k on Nov 19, 2016
I was purchasing groceries at trichy reliance fresh shop around rs.6300 on 17.11.2016. That day you are given price offer for sugar (Rs. 9 only for every 1000 rs purchase. And one kg free for horlicks). Without knowing i purchased 2 packs of horlicks and 2 kg of sugar and more items. At the time of billing the billing asst. Informing me one pack horlicks have a free of 1 kg sugar, so they are not billing for my 2 kg sugar. But she is not informing the offer is also available for 1 kg sugar is only rs.9 for every 1000 rs purchase.
We are heard the offer from neighbors, we went back to shop...
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Non refund of failed transcation

 sunil.1912 on Nov 17, 2016
Please note that, we made a debit card transcation of INR 214.22 as per below details.

13 Nov 2016 POS 531831XXXXXX4302 Reliance Fresh POS DEBIT 332677 13 Nov 2016 214.22

The amount is deducted from our bank account the shopkeeper said they did not receive it and asked us to make cash payment.
While checking with him he said it will return automatically but even after 5 days nothing has happened.
Kindly check and return our payment.
Regards,
please respond on sunil.1912@gmail.com
cell: 9819907267...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Reliance Fresh — Amount debited twice with card payment from dilshad garden reliance fresh.

 Subanshu S on Nov 16, 2016
Sir,
My bill payment was charged twice on the date of 13th november 2016
With rs 472.25 along with rs 572.73 (Actual bill amount) during card
Payment.
And my refund amount of rs 472.25 has not been refunded back to my
Bank's account as told by the store manager.
Kindly refund my balance amount at the earliest.
My debit card's last four digits are *1480

Store address : reliance fresh, e-9-10-11, dilshad garden, delhi -
110095, dilshad colony, express mkt, nr suraksha nursing home,
Store code is s02513
Bill number...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

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