Reliance Fresh Customer Care

Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Phone:1-800-1027382 [Toll-Free Number]
1-800-2337382 [Toll-Free Number]
+91 22 2278 5000
+91 22 4017 6400
Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.

Satisfactory Rating
1%
Complaints
848
Resolved
8

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Reliance Fresh Complaints & Reviews

Reliance Fresh - Price tags not displayed for bananas n papaya.

User
 pranay999 on Jul 28, 2015
I went to purchase bananas and papaya at reliance fresh hydernagar. But i didnt find the price tag displayed for both of them. When asked the sales person he mentioned me the cost of them and when he was asked y the price tags are not displayed, he said like their employees may be busy today and hence they didn't put the price tags for some of them being sold....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Reliance one card points not redeemed

User
 Nitin Songire on Jul 25, 2015
My card no is 6048 6310 2070 2851 This card have earn points but not redeemed.. As per outlet cash counter person My date of Birth Is wrong in Card details My date of Birth is 24/06/1975 Please correct it so i can redeem my points Thanks...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Mismatch is MRP

User
 Aravind Venukumar on Jul 24, 2015
A packet of flour (for making puttu, a south Indian breakfast) manufactured by KKR Flour Mills, Ernakulam, Kerala (NIRAPARA) bought from Reliance Fresh (Mathikare Bangalore), has a marked MRP of Rs 52/-. Date of packing marked on the packet is 20.06.2015 & has a batch code of CHP 12/15. Another packet of the same product that was bought from a different supermarket about 2 km away from the reliance fresh super market has a marked MRP of Rs 47/- only. Second packet has 03.06.2015 as DoP and has a batch code CHP 127/15. The MRP/DoP seal in both the packets looks different. The second one even have...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Customer Grievance

User
 shivaram gopinath on Jul 23, 2015
Dear Sir, This is with great regret that I need to inform you that The Reliance Fresh Store at Jalahalli-West is place which is confusing customers on the certain aspects on the redeemed points that you enjoy on your card. I have been a reliance fresh customer since reliance set up the store in Malleswaram, Bangalore and then I used to buy it later from Mathikere. When Reliance fresh opened their store in Jalahalli-west, I used to buy it from Jalahalli-West, Recently I happened to redeem by card with the bonus point that is accrued on by membership card and there was some confusion though there...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Cheating from one of the associate from Mumbai branch

User
 rajneesh07 on Jul 21, 2015
This is in context to one of the policy done in the month of December 2014. Policy number is 51991496 Now let me tell you the whole story or rather cheating which was done by one of your member Name Deepak Malhotra. Mobile Numbers are 08377855479 which is out of order. his other number which is working is 07053472713. He was after my life everyday. The policy is in my Wife's name Preeti Kaushal He said Mr kaushal if u take this policy i will get the your other policy cancelled and reimbursed Plus the bonus on this above mentioned policy My other policy details are as follows...
Complaint comments Read comments Complaint category Insurance

Reliance Fresh - Sells expired or about to expire foods

User
 Shrishti19 on Jul 19, 2015
18.07.2015 - This Reliance fresh branch in D`victoria Mall, Borivali West, Mumbai - 400092, Near Shimpoli Police Station sells expired or about to expired products at a very low price. People tend to forget the expiry date for low price. Please take immediate action on this at the earliest. Eg:- Milkmaid manufactured date - Dec 2014 is kept on the counter for selling it at lower price....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Billing staff cheating

User
 awxavier on Jul 16, 2015
pls see the bill attached. Rs 10 added and substracted, to divert customer while having a look at the bill. Added Rs 123 for an item of the satff's choice, not purchased by me. Please take appropriate action and frefund immediately. Note: i observed similar situation many times. But, while buying several items, with confidaence on reliance each and every item was not checked by me, the purchaser at home. To day, I could identify. Suspect the guy at the gate who always boss on billing staff and the billing staff in first counter while entering store at the left. Store tleplhone not resposive....
Complaint comments Read comments [1] Complaint category Department Stores

Reliance Fresh - Selling Expired foods

User
 Harish Kumar B A on Jul 15, 2015
This Reliance fresh branch in Purasawalkam, Chennai, TN, keeps selling expired or about to expire in a day foods and food products at low price, people are so enthralled by this price reduction and forget to see the expiry of the product, which also includes my father. Please take some immediate action against it....
Complaint comments Read comments Complaint category Food

Reliance Fresh - not attending the customer properly

User
 ashok kumar m h on Jul 13, 2015
i visited your store at vijayanagar 3rd stage mysore karnataka nobody is there to take care of customer it was bad experience i hate going reliance fresh stores in future pls public it is not worth it for genuine customer pls dont go for bad experience its my humble request...
Complaint comments Read comments Complaint category Utility Services

Reliance Fresh - Money deducted

User
 Shashi Bera on Jul 13, 2015
Dear Sir, I am very disappointed with reliance fresh Bistupur Jamshedpur I paid Rs 5385 deducted from my account and due to staff mistake they couldn't take out bill and inspite of showing my account details the person name Mayank and store head Mr Anil Sharma has misbehavied very badly with me, I should ask what kind of culture you are follow one lady suffer and staff misbehave??? Inspire of my so many request they r not support even they don't want to allow me to take my goods. This is very pathatic experience at Reliance fresh Their behaviour with a lady just useless. I hope you can take...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Money deducted twice

User
 ajaykushwaha kumar on Jul 10, 2015
Dear sir/madam, I am a satisfied customer, But today i want to complain about the twice deduction of money, I purchased goods worth rupees 183.43 on 3 july 2015 from reliance fresh(evershine city), started transaction with the credit card(card number XXXXXXXXXXXX7216) but card showed an error and my transaction was canceled as told by one of your executive, so i did a cash payment(i.e I gave 200 rs and got 17 back ) . But at home when I checked my card statement, payment was even by my card, whose transaction was canceled as said by your one of the executive.I thought It might roll back my transaction...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Fresh - Rv/gl ch atta 10 kg not ok

User
 samos on Jul 10, 2015
Dear sir/ma'am,
Sorry i forgot to inform the store address- pravasi nagar scheme murlipura, near by kedia palace jaipur. Store manager name is pradeep. -8/7/2015, i purchase the item of 820rs. There was also include a 10 kg packed atta. That item is not good in the atta there is finary sand.I complaint at store next day. The store manager is rounding to me three time and say i will be mail then you come . I went again for asking this time he said that i will told to my guy for this he will change please come tommorow. Now i will go again. This time what he says i will see...
...
Complaint comments Read comments Complaint category Food

Reliance Fresh - packed atta of reliance is not good

User
 samos on Jul 10, 2015
8/7/2015, i purchase the item of 820rs. there was also include a 10 kg packed atta. that item is not good in the atta there is finary sand.i complaint at store next day. the store manager is rounding to me three time and say i will be mail then you come . i went again for asking this time he said that i will told to my guy for this he will change please come tommorow. now i will go again. this time what he says i will see....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Inferior products

User
 Desai Velivela on Jul 9, 2015
Respected sir

I purchaded kvg bamboo chopping board vide reliance fresh bill no.C1846 on 24 jun 2015. After 4 to 5 uses the board it is observed that the manufacturing joints of the same are loose and not fit for further use. I went to reliance fresh on three days back where i purchased it and shown to them.  they had taken photos of the same and told that necessary action will be taken with the authorities concerned. After a lapse of 3 days no intimation from them.

I request your good self to look into the matter and take proper action.

Thanking...
Complaint comments Read comments Complaint category Appliances

Reliance Fresh - misleading and non co-operation with customer.jayanagar 3rd block bangalore.

User
 hitu12345 on Jul 6, 2015
Hi, on 4th of july my wife had gone to reliance fresh and she had picked 1 kg of pears, the price quoted on the price board was rs 189/- per kg and when went for billing the lady on the billing counter billed it as rs 295/- per kg.when she told her about the price on the board she said it is just written by mistake.my wife asked her to cancel the item as the staff were misleading information to customer, but the lady on the billing counter was adarment and rude saying that they cannot cancel the bill and told her either she has to take the pears or take some other products of the same...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Double transaction , one thrugh debit card and one through cash

User
 Jatin Goel39 on Jul 6, 2015
Dear Sir, Yesterday, In reliance fresh of adiyapur jamshedpur, I did purchase of amount Rs1514.10 and did the payment through yes bank debit card, but they said the transaction is unsucessful and ask for cash. Then I did cash payment of Rs 1514 and check after that amounts of Rs 1514.10 is also deducted from my yes bank account. Please do help me for the same. CIN no. U01100MH1999PLC120563 And the yes bank debit card no. 5267024300418800 mobile no .9204859885...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Poor arrangement of refrigeration

User
 vikas579kumar on Jul 5, 2015
At reliance fresh in Vadodara, near aksar chowk I purchased one Amul Paneer last week with mfg date 23-06-2015 but it could not be used as same was tasting bad and smelling. we had to throw it away. I think refrigeration system is not proper due to which it happened. Kindly keep it properly so that same could be used till expiry....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Cards not accepted most of the times

User
 Rajesh Pai on Jul 5, 2015
Hi, We are been the regular customer at reliance fresh and most of the times we visit nearby store located in Geddalahalli, Bangalore. Almost every time we were told by POS operator that card swiping machine has problems hence we need to pay the cash. When we asked why the problem everytime the operator turns bit rude and tell us that you can complain to anyone we are not bothered. I am facing this issue not recently but since about a year. I might have shopped more than 15 times in one year and I can say almost 10 to 12 times I had this card issue and compelled to pay cash every time...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Harassment I faced from your staff

User
 Garima sehgal on Jul 4, 2015
I visited your reliance Delhi Bali nagar today. My bill exceeded more than 1500 rs. I kept one of my product on counter because of their fault that one product remain unbilled. I made my payment through card firstly I give my card the payment was not made than I have to give my card again than finally the payment was made such a poor service and such a slow service. I was about to exist the store they started checking my stuff I purchased than after the long checking they found one of product remain unbilled. They accused Me and my old mother via government officer like hell. They checked even cctv...
Complaint comments Read comments [1] Complaint category Department Stores

Reliance Fresh - Goodnight combi pack without the refill liquid inside

User
 Manjeshwar on Jul 3, 2015
On 2/6/15 purchased a Goodnight combi pack with liquid bottle missing, Next day the manager when asked tells me that i should check by opening the sealed box. He then asks me to be outside with security and brings half used refill bottle, when asked he comes out with two boxes one does not have the refill bottle the second one had a full bottle....
Complaint comments Read comments Complaint category Department Stores

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