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Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Phone:1-800-1027382 [Toll-Free Number]
 1-800-2337382 [Toll-Free Number]
 +91 22 2278 5000
 +91 22 4017 6400
Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.

 

Reliance Fresh Complaints & Reviews

Reliance Fresh - AC is not switched on for last 9 months

User
 jaghnal on Sep 18, 2014
I have been purchasing grocery items in Reliance Fresh, Medavakkam, Chennai. AC is not switched on for last 12 months (as far as i know).. In front of me, there are so many people, multiple times asked for switch on the AC but management it not taking care of it....
Complaint comments Read comments Complaint category Other

Reliance Fresh - Dup;icacy of dabit card

User
 nikhilthagela on Sep 17, 2014
this to inform you that transaction of rs. 460, was done on 13.09.2014 vide bill no 000780 batch no. 000141 MID 3000164 at relince fresh Savitri nagar new Delhi through my debit card. When i was given my debit card for the payment then some one made duplicate of my card and taken out Rs10000 from ATM of Kotak Mahindra Bank. There for your requested pl. investigate the matter and find out who has done this frauad awaiting your replay Nikhil 9891296877...
Complaint comments Read comments Complaint category Other

Reliance Fresh - for payment

User
 mksaini on Sep 14, 2014
niche dee hui slips ka payment abhi tak nahi hua hai hamne aavale beche the .us shakha ka nam hai reliance fresh stor viratnagar dist.-jaipur rajasthan pin-303102 ab ye payment kab hoga batayen. hamari mail id hai- mps0143@gmail.com mob.-9928455695, 9983433915...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Bad quality product - Cadbury

User
 Sanjay2123 on Sep 13, 2014
Hi, I am a regular customer of Reliance Fresh and a holder of Reliance Fresh Card. I bought a Cadbury (roasted almond) @ Rs 150/- from a Reliance Fresh store at Arjun Nagar in Delhi. The Cadbury when opened was found in a very poor shape with an uncharacteristic smell on the Cadbury body and a typical stench in inner the wrapper. After having found the product in such a poor quality, I tried to call the store but couldn't get through its line. I will be visiting the store tomorrow and will ask for an immediate replacement. Request you to pls keep care of your stocks in future or it will scare...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Rude staff at Vikhroli East Store

User
 vibhorgauba on Sep 13, 2014
Hello, This is to bring to your notice the utterly rude and uncouth people employed at your Vikhroli East Reliance Fresh store. I visited your store in the morning today to pick up some groceries. To my surprise there was no one at the checkout counters, and when asked, a boy was hurriedly arranged to take care of the checkouts. While i was getting delayed in checking out a small thing, I asked the store manager (whose name was probably Vishnu or something starting with the word V), he said there was a stock taking going on. I suggested in a nice manner, that if such a stock taking is...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Rude Behaviour & denial for Exchange

User
 ravikkhatri on Sep 10, 2014
Dear Sir, I have bought 4 packets of chings soup on dated 9th Sep'14 and my family do not like that flavour so on 11th Sep'14 I went to that shop again to get this exchange they denied, they have asked the reason so I said we do not like this flavour hence wanted to get this exchange however I met Mr. Prem who was very rude to me and he thrice said same sentence "Not my fault" I have told him politely that we are the regular customer so do not use such tone however he did not understand this. I have got store manager number Mr. Sushant (9686196623) he did not answer my call even he did not picked...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Delivery not sent as promised and rude attitude of the staff

User
 Hansajijo on Sep 9, 2014
i had placed an online order for Rs. 990/- this morning at 1130hrs 21090921192 was my order number promised between 1500hrs -1800hrs. This did not happen. i called them at 1830hrs and i was told that there was a system issue so the order willb e sent on 10th September (1600-1900) or 11th September (1200hrs-1500hrs). I spoke to Pavan Sonavane who disconnected the call by saying that he cannot help me. then i spoke to VAnita Salunke and she was more rude in her conversation and not willing to help. They were saying that they cannot assist due to system issue. Why should a customer be penalised for...
Complaint comments Read comments Complaint category Products & Services

Reliance Fresh - unprofessional attitude on cash counters

User
 darshananupur on Sep 9, 2014
4th September 2014 Dear Sir/Madam, Insulting employees of your Reliance Fresh Store, virar east shop. On 4th have noticed that your person's unprofessional attitude on cash counters .my bill was aprox Rs.2000 because of some network issue your machine was not working so your counter lady ask for cash we say no problem i will send my husband for withdrow the cash because we are not ware about your machine problem we have only 1500/- & another cash Rs.500 pay in shortly when i was waiting for my husband. i was stand near to the counter. In that time your cash counter lady ask me do you have cash...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Insulting employees of your Reliance Fresh Store, Utsa, Kolkata

User
 kiran5 on Sep 8, 2014
9th September 2014 Dear Sir/Madam, Insulting employees of your Reliance Fresh Store, Utsa, Kolkata On 7th or 11th August 2014, I have noticed that your person's unprofessional attitude at cash counters and felt very strongly. Last I went to your store on 20th August 2014 and by pass your store as I didn't not felt comfortable at your store to go again & do shop from street vendors and as well as other good stores like Big Bazar and Spencers. Can I ask if I have been caught shoplifting again(you apologized) or did I misbehaved with any of your employee at store? Do you feel that you...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Purchase amount taken twice from my account

User
 Yogiswaran on Sep 8, 2014
Dear sir,

Ref: purchase bill no. C8675 #0278 21:26:15 5sep2014
S02 29 r003
Rs.1357.40

Shop: reliance fresh, 4, t.H. Road, k.S.Mahal, kodungaiyur, chennai-600118

I purchased provisions on 05.09.14 for rs.1357.40 using my debit card. For first swipe,
Debit card memo not received and hence billing clerk swiped again. But the amount
Debited twice in my savings bank account.

On 07.09.14 i submitted the bill copy and my bank statement to the shop manager to
Pay me back. Till now no response and hence i...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Points fraud

User
 harishnswamy on Sep 8, 2014
I do not have a Reliance card but I do make some small purchases once in a while at Reliance Fresh 36 South End Road Basavanagudi, Bangalore 560004. I made a purchase of Rs.621 today 8th Sept'14 (scanned copy of bill can be provided on request) and before I could settle the bill the person at the counter swiped somebody else's Reliance card and credited the points to that account. I have noticed this a few times and today when I confronted them they said something about reversing points of which I am not sure about how the process works. They seem to have made a business of selling these points...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - freebeees from product are not givent to consumer

User
 murugesan34 on Sep 3, 2014
Dear sir, i purchased two 100 grams nescafe with steel glass free in reliancefresh thippasandra store in Bangalore on 16th august 14 but i didn't not get the steel glass which they said no stock every time in this store many times free products are not given i wrote this in the complaint register book so far none of the peoples contacted me. again i went to the store to ask on 24th august they said they don't have the glass and instead of that they gave some other glasses and that to only one glass and said they will give me when they get the stock still i did not got so please kindly look...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Double Payment Charged by Your Store

User
 amkm on Aug 31, 2014
Dear Sir/Madam, I made a purchase from Reliance Fresh, National Market, Peeragarhi, New Delhi on 25-08-2014 for an amount of Rs. 232.48. Payment made thru my ICICI Bank credit card no xxxx xxxx xxxx 5002 was not honoured and sale was reversed. Althogh I received the SMS from bank for transaction of Rs. 232.48. Billing girl gave me slip of Rev. Sale and took the Payment of Rs. 232.48 in cash from me saying since sale is reversed therefore they will not claim this payment and my Payment will be credited automatically to my credit card a/c.Since I am regular customer of Reliance Fresh, I did not...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Substandered fruit quality

User
 Hiteshamin on Aug 31, 2014
To The Manager, Reliance Fresh Sir, This is to bring to your notice regarding the substandard fruit sold in reliance fresh and my experience dealing with your store manager when lodge a complaint. On 30th August, 2014 at @ 5.27pm I have purchased PEARS from Reliance Fresh, Ambawadi Ahmedabad 380015, next day morning we saw all the 3 pears where turned entirely black from outside in spite of storing in the cold condition. They were not in the position to consume. So on 31st August, 2014 when we contacted the store manager and try to explain the situation he blamed us saying you have not...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Two times payment against one bill

User
 Nitin Nigam on Aug 30, 2014
To, Manager Customer Care, Reliance Fresh This is complaint email regarding payment deduction of my credit & debit both cards against one bill. I have purchased few items from reliance fresh, Anand bazar suare, Indore, for bill payment I gave my credit card but transaction was not successful, even I got a sms that you have spent 392 in reliance fresh from your credit card but reliance staff members told me that transaction was not successful. Again I gave my debit card and transaction was successful this time. When I checked my credit card transactions then it shows that payment...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Announced discounts on rates not reflecting at Billing Counter

User
 N.V.R.SRSHAGIRI RAO on Aug 30, 2014
At Reliance Fresh, Kakinada Branch, many a times the offering discounts/rebates are not reflecting in final billing at the Billing Counters and thus be fooling/ cheating straight away the customers. The discount tags at items/ news paper announcements/ phamplets giving at reception does not tally the final rates frequently at the time of billing.If the customer is not aware this discrepancy in rates, no doubt he has been be fooled at once. This is either due to delayed updating of discount offers or the products available on the racks are not matching their codes because of old stock. However this...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - cheating in billing

User
 naghal on Aug 29, 2014
Yesterday I shopped at Reliance fresh outlet at B.Narayanapura Bangalore-16., I found excess item Rs 144 was present in billing, That Item is not my list, I approached store manager immediately, He also understood about tha excess bill, but he and billing staff not able to trace the item, .He told me that he will talk to his boss and return money, .iam waiting for his phone call but he is not called today. Kindly look into the matter and resolve the issue Bill number:C1803 time 19:57 date:28-08-2014 Reliance card number:6048 6310 7574 7710...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - pricing issue

User
 sid89. on Aug 29, 2014
Reliance fresh - sion I purchased two deodrants (jovan musk) originally priced at 340/-. There was a pack of two deodrants, priced at 299/-. Since, I wanted to buy it, I took it to the counter. The cashier, told me that the product was not updated in the system. i asked her not to keep such products or update the system. i asked for store manager and I dont know somebody came, spoke to cashier and gave the discount mentioned on packet. I got the discount but the cashier asked for my name and number . she asked me to write it on the copy of the bill which has to be retained with the store....
Complaint comments Read comments Complaint category Other

Reliance Fresh - Amount deducted, transaction caceled, but amount not refunded

User
 VEENA SHRI on Aug 27, 2014
Dear Sir, /Madam,
I purchased from Reliance Fresh west mambalam chennai -33.
after purchassing from reliance fresh for payment given my debit card,
transaction cancelled by shop keeper while processing, amount deducted, from my account,
till today it was not refunded,
for the above my purchase husband given his debit card.regarding this I informed to store manager,
but no positive answer.
so I kindy request you to refund for same ablidge,
Purchase details-
POS transaction of INR 568.25.
at Reliance Fresh CHENNAI On 21/07/2014.18.26...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Reliance Fresh stores Located @ Vikhroli East

User
 dara master on Aug 27, 2014
Mumbai, Location :Vikhroli east : The counters are left unattended the employees are always chatting . The store is very dirty, the fresh and stale greens are mixed . The manager is least bit bothered even after repeated warnings. I have to be careful for every step I take as it is very slippery the bags are lying on the ground and the vegetable containers are piled anyhow .It is very sad that a company like Reliance cannot employ people who work diligently . It is either they shut down the store or maintain proper hygiene situation . The media should photograph and highlight this issue . I'm a...
Complaint comments Read comments Complaint category Other

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