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Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Phone:1-800-1027382 [Toll-Free Number]
 1-800-2337382 [Toll-Free Number]
 +91 22 2278 5000
 +91 22 4017 6400
Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.

 

Reliance Fresh Complaints & Reviews

Reliance Fresh - Bad Customer Service & Late Delivery of goods, Kalyan West Store

User
 Arati Tambwekar on Apr 13, 2014
I purchased goods 3 days before and few products were kept for home delivery. 3 days are over still the products are not delivered... In spite of calling them 3 times in a day, products were not delivered.. its really very very very bad and i regret purchasing from reliance fresh store....
Complaint comments Read comments Complaint category Food

Reliance Fresh - misbehaviour by your store incharge at jp nagar bangalore

User
 zhmacci on Apr 10, 2014
i have been a customer of your store right from the day of its inception in jp nagar bangalore i work as an asst gen manager in a public sector bank. i visited your shop today at 7 am and was told that the store opens at 7.30. The store timings i understand change depending upon the number of staff on duty and have no timings. At 7.30 i was let inside and proceeded to do my purchases along with my wife, when your store manager of whoever it was loudly tells the staff not to do the billing untill he tells them to do. when i questioned him he behaved very rudely in front of every body saying that...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Regarding eve teasing

User
 bikana on Apr 7, 2014
I m booking a complaint against some working member of reliance fresh pawanpuri bikaner. He created problem for girls like standing so near in girls, staring of them and try to touch girls. Please do some needful step so we girls are safe and comfortable in your stores. We never see this man in staff jacket so we are not able to find his name....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Cost adjustment unsolved.

User
 sanjitvp on Apr 6, 2014
Dear Relationship manager, We had mad a purchase of 80 pieces of kit-kat chocolates on 20th March 2014 amount paid : Rs 370/-. Supervisor code on receipt is 2645, receipt no : C7841. At Reliance Fresh, Mahadev Hotel, Next To Malhar Theatre, MTNL Exchange, Thane (W) - 400 602. Purchased chocolates were returned within half an hour and we made request for exchange purchase. Accordingly we made a purchase of 60 packs of sunfeast biscuit's cost Rs 570/-. As it was late in night and stores manager was not available and we were told that exchange amount could not process at that time as only...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - ill treatment by the customer care staff

User
 HLK on Apr 5, 2014
Recently on 4th April I had been to Reliance fresh Outlet at Doddabommasandra Bangalore-97, and purchased two Good Knight advanced Active+machine and one mortien Naturgard paying total amount Rs.262.64, the time was around 9 pm,
When I came back home to use the one of the goodnight advanced the box of Goodknight I found that -active +cartridge IN 45ml was missing in the box.
I admit that I should have checked it before making the purchase and the cost of the cartridge is very small But I wanted to bring to the notice of the store manager to take care of the pilferage accordingly I...
Complaint comments Read comments Complaint category Utility Services

Reliance Fresh - complaint against the security guard and store visor

User
 akshayabhoi on Apr 5, 2014
HI
Sir/Madam

I Sri Akshaya kumar bhoi, visited the Marathahalli store, Bangalore today(05.04.2014) around 9.30 pm.The gate was opened.so i entered to the store to purchase some items.Immediately the securiity Guard Named as Sanjay from Nisa security agency rushed to me and asked to get out of the store.I wanted to know the reason.He is telling, the store is closed.so u can not enter to the store.

Immediately i brought to the notice of the store supervisor, named as Dadabali emploee code no-53004842, that the security guard is behaving very roughly, pls ask him...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Refund of double payment for one purchase on 02.07.2013

User
 shivapatil1974 on Mar 30, 2014
Ssp/rel/refresh/13-14/6 dt.30/03/14

To,
Manager
Reliance fresh
Mumbai

Sir,
Sub: refund of double payment for one purchase on 02.07.2013 -reg
Ref: reliance one card number 6048 6310 1330 8138

With reference to above subject would like to bring to your notice that the i am the one of old customer related with your organisation since your inception, but while making payment at one of your outlet at rajarajeswari nagar, bangalore on 02/07/2013, two times through two different debit cards payment had been made and the...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Unwanted and Irrelevant SMS from Reliance Fresh

User
 dilipkotadiya on Mar 29, 2014
Sir/Madam It is very surprising that after repeated complain from my side to reliance fresh (on toll free number and at shops), they are not updating their customer data and I am facing problem due to it. I am receiving below said types of SMS regularly. I am having no concern with reliance card as I done have any card with me from reliance now or before, Then why this idiotic SMS is coming to my mobile. If any XYZ person has register your card with my mobile number (may be by Mistake) that does not means that you should blindly go on with that. I request you to please correct...
Complaint comments Read comments Complaint category Food

Reliance Fresh - cheating in Reliance one card

User
 harish48 on Mar 27, 2014
sir bill boy at ur store in rohtak near mansarover park rohtak keep the customer card with them intationaly to grab the customer points in that card .It happens with me on 5.3.2014 .i give my reliance card to bill boy i was i huury hehe keep thee card with him .when i go back to him for my card he said there is no card I request for new card they gave me new card .When II call on 27.3.2014 at customer care for my old card points theythey told me thatthat points of old card was reedemed on the same day on which date it was kept byy the bill boy.It happend with so many pepole .Its done by staff...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Misbehaviour at Reliance fresh, Chunabhatti, Kolar Road, Bhopal

User
 KAMLESH BHATNAGAR on Mar 26, 2014
I, Kamlesh Bhatnagar, am a regular customer of Reliance fresh since its opening in this area. My complaint is regarding misbehaviour by your staff & cluster manager with my daughter and non responsiveness & unprofessional, non customer friendly behaviour of your cluster manager, Mr Pradeep Kumar. Today i.e. 26th March 2014 at about 8.15 PM, my daughter purchased 2 pack of milk and 3 pieces of lemon. The bill no. is c7951/0354. While getting out of the store, the guard Mr Shivendra Singh asked her to get her bag checked which she did. After getting her bag checked, she asked the guard with...
Complaint comments Read comments [1] Complaint category Department Stores

Reliance Fresh - Staff is not polite in their language - rude behaviour

User
 Dipti Shivalkar Javkar on Mar 24, 2014
Hi, Want to do some compliant for the staff members of you reliance fresh store in chunabhatti. They are not polite in talking n we always have some or other problem with your store in chunabhatti. No proper answer is given to the customer, only one counter is open for billing on holidays n Sunday because of which we have to stand in the long queae for small shopping also. If we asked for the reason no proper reply is given back instead they starts arguing with ladies. This is my 5-6 experiance with the same issue. No proper answerable person, always short of chutta paisa, no carry bags available...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Vegetables with insects on the stands

User
 Abyss on Mar 22, 2014
Hi, I frequently visit the Reliance Fresh outlet in Greater Noida Sector Beta 1 for groceries and it is almost always very poorly managed, there is dirt all over the place and cash counters are cramped with almost always one of the computers getting stuck resulting in huge delays. I tend to ignore all of that but this time what I saw pushed me beyond the tipping point. There was sweet potato on one of the vegetable stands and it has hundreds of small insects all over it. Perhaps the potato was rotten but none of the staff had the awareness to clear such a mess. It not only puts you off but...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Using Toffees as currency

User
 sushil arora25 on Mar 20, 2014
I am regular customer at reliance fresh store at Hasanpur, Delhi-110092. Store manager is giving toffees in place of small change. I.e. Illegally running a toffee currency at the store . I have asked them several times to arrange the change either from Reliance or from the bank branches near by. One thing is not understood that such a large group is running the stores and not providing change to their stores whereas RBI is providing it in all cities....
Complaint comments Read comments Complaint category Food

Reliance Fresh - price is more than MRP

User
 sheetalshah on Mar 17, 2014
I purchase Amul pure ghee 1 ltr from reliance fresh Anjli ahmedabad Gujarat on 16 mar 14 . According to bill MRP is 362 but on pack MRP is 362 for rest of India and 352 for Gujarat only. According your advertisement in newspaper on 15 mar 14 (in ahmedabad edition) your are offering discount rs 15 on Amul pure ghee 1 ltr with 362 rs MRP. According to my opinion you have to take MRP rs 352 in gujarat(ahmedabad) my card no is 6048631073835277 so please do neeful...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Fresh - Customer Service is very bad - Vengalarao Nagar Branch - Hyderabad

User
 spnjreddy on Mar 15, 2014
Hi, I am Jagadeesh from Hyderabad, I am a regular customer of Reliance Fresh from the past 4 years. Address of Reliance Branch:Reliancefresh M.No:8-3-191/254/8A&8B VENGALARAO NAGAR HYDERABADPH:040-64637926 I used to go to Realiance Fresh Branch (Vengala Rao Branch, Hyderabad), Recently one new guy joined in Reliance Fresh, His name is Bhanu Prasad. His interaction with the Customer's is very bad. I felt very bad interacting with him, and he has humiliated me, and also behaved very rudely. I have asked him several questions, here are those following his answers. Question1:My Question:...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Free Gift Not Given still after 10 days from the Purchase Date

User
 jairana301208 on Mar 15, 2014
Respected Sir, We have purchased a Mr. White Powder 3 KG pack from your Reliance Fresh Store Address:- Nehru Park, Vastrapur, Ahmed bad on March 4, 2014. There was an offer of free bucket worth Rs. 90 with it and the free gift information has been mentioned on the Mr. White powder pack. At the purchasing time, your store didn't have the appropriate bucket and whichever available was not in good shape. We have been informed to check next week but the same bucket in bad shape has been offered to us again. We have checked three times after that but no proper response has been given to us by...
Complaint comments Read comments Complaint category Other

Reliance Fresh - low quality items at reduced rates

User
 hiteshgupta on Mar 14, 2014
Reliance store at Azadpur is selling product of Dairy Fresh "paneer" at reduced rate but it is about to expiry and paneer is having bitter taste and impossible to eat. When told manager about it, he told to eat this by boiling in water and don't come to his store again.
I have also registered his complaint in consumer court.


My phone number is 9868480723...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - stay away from this one

User
 KalyÄnï Jain on Mar 11, 2014
SIR/MAM
i am a regular customer of reliance fresh . the products are very reliable . this time i purchased ration from here and i got saunf with many kankars n dirt in it.
this is not what we should get in return of money. i shall ask for compensation from reliance .
thanks ....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Double swipe for single bill

User
 liju_samal on Mar 5, 2014
This is to reference the below mentioned transaction on dated 03/02/2014 at Reliance POS, at SEAWOOD, NERUL . it is one transaction is two times debit to my account of Rs. 1573/- . The SAME IS already intimated to RELIANCE, they informed the wrong transaction of Rs.1573/- has reversed, but till date the same was not reflected in my account.
You are requested to intimate action in this regards.The details of Transaction is given below.

I am continously chasing for last one month, your guys who represent as store manager, whose mobile no - 9930419803 and the office no- 27719810,...
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Fresh - Misguiding of customers by putting wrong MRP

User
 Sarbjit Jhamb on Mar 3, 2014
I visited Reliance Fresh Store at Phase 5 Mohali on 3/3/14 at about 8 am and I purchased Shakti Bhog Besan 1 kg and it was labelled as MRP Rs. 98/- and Our price was marked as Rs. 86/- with a saving of Rs. 12 and I opted for same but after billing I realized that actually its MRP was Rs. 86/- only and Reliance Fresh Store has wrongly marked as MRP Rs. 98/- to attract/lure customer.So it is a wrong practice challengeable in consumer court.I informed the manager but of no use. So appropriate action may be taken in this regard under intimation to me.Thanks...
Complaint comments Read comments Complaint category Food

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