Reliance Fresh Customer Care

Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai City District
India - 400 021

Customer Care Phone Numbers and Contacts

1800 1027382
1800 233 7382
+91 22 2278 5000
+91 22 4017 6400
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Reliance Fresh Complaints & Reviews

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Reliance Fresh — Loose basmati rice mixed with other grade of rice e.i.40percent broken and small rice of other grade

 b.alok on Feb 6, 2016
Complanning for reliance fresh chunabhatti Mumbai, when I had bought loose basmati rice was mixed with 40percent broken and small rice other grade.i shown to the incharge officer but his answer was doubtful and not satisfactory while full of container of rice was occupied with same the issue.I saw first time since 4years so feel bad....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Misbehavior of maintainer

 vijaykumar godimani on Feb 5, 2016
Dear sir/madam
I am vijay kumar s g Regular customer of Reliance fresh & all ur subsidiaries
Today 05-02-2016 I went ur Reliance fresh at keshwapur hubli to buy some DEO n body lotions n snacks, but at that time some of ur lady employee came n asking who give permission to touch this deo n body lotion stared saying her background I worked here for 20 year n some unnecessary argument with us, I working suco bank which is beside to Reliance fresh everything we purchasing for from v here itself, so I publicly I disappointed for this issue.
For any clarification please contact...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Shoplifting

 chetan somana on Feb 4, 2016
Yesterday i bought 587rs worth of goods and before that i put five five stars in pocket and forgot to bill them. Then the guard put the delivered stamp on the bill. After that some guy came and started to check my pockets and accused me theft. And he started he will call police and tell to my college. I was shocked. Then he took me to the room and asked me to right all the details. In a few minutes police will come and you will have to go to police station. Then i said i will pay the price of those five five stars please let me go. Then he said i will have to pay fine. I asked how much then he said...
Complaint comments  Read comments Complaint category Other

Reliance Fresh — Not able to get the authentication no of cinerewardz movie tickets

 piyush kaushik on Feb 3, 2016
To the concern

i have booked my cinerewardz movie voucher with the folowing details
name :piyush
email :pkpiyush.oo7@gmail.Com
voucher no : CR35110179f
mobile no : 8743969882

but could not be able to receive my authentication number .
So you are requested to look into the matter and plese provide the authentication number to me .

Contact details are the same as above ....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Paras paneer, cost of 5 star

 Capt Chandrakant Chutani on Feb 1, 2016
Reliance fresh quality??? 1.paneer purchased from yr outlet 25.01.2016 was sour and inedible hence thrown
2. 5 star offer ( buy 2 get 1 free) denied at billing counter
Chandrakant Chutani's photo....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Worst management and store manager attitude

 sanjaygupta1011 on Jan 31, 2016
I would like to bring to your notice that Reliance Fresh outlet at Vijaynagar water tank, Mysore is the worst place for shopping. The behaviour of their manager is unexpectable. They simply refuses to accept meal cards and sometimes they simply say they can not accept credit card. Today I had a very worst experience with the store. I was buying ice cream and they started forsing me to buy the same flavour. I talk to the manager but his attitude is very rude you can contact me @ 8050610124 or
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Not providing offer

 atul_kin on Jan 28, 2016
I am a reliance one member/customer(6048631013714442). i purchased the grocery/food items from reliance fresh, Avadi, Chennai on 26/01/2016 at 19:13:36hrs worth Rs2225.06(minus Rs 375 for excess billing)(Bill No.C1659 ) . Reliance fresh was giving following offer valid from 22st Jan to 26th Jan 2016:-
1. Exclusive Coupon Booklet for reliance One members - sop Rs 999 and get vouchers upto Rs 6300 for Rs 9 only
2. get free sugar one year-1K Real Life Sugar every month from Feb2016 to Jan 2017 on shopping of Rs 999 every month
3. get 50% cash back on 1st order on FAASOS. maximum...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Republic day offer not available on Jan 27, 2016
Hi, I reside in Barasat, kolkata-126, West Bengal. There is an outlet of Reliance Fresh near my residence and I am a regular customer from last 3 years. I spend at least Rs 5-6 thousand each month while purchasing products from their outlet. However I am extremely disappointed with the kind of customer engagement focus they have in recent days. Last month, there was an offer that anyone making transaction of more than Rs 1000 from the outlet will get 1 Movie ticket voucher for Rs 49. My total bill was 5500 aprox, which means I was eligible for 5 tickets, however the counter boy handed over 2 tickets...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — Reliance fresh kandivali east phone no. Wrongly posted

 Vineet Bhagchandani on Jan 26, 2016
Reliance fresh kandivali east phone no. is wrongly posted as 022- 29656514. This is my residence phone no. and I am getting calls through out the day where people are asking for reliance no.
please rectify this or I will need to resort to legal measures for this.
if u need any co-operation from my end. you guys can call me at 9820349047.
My name is Vineet
Hope to resolve this matter peacefully and ASAP....
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Charged twice i.e. credit card & cash

 rajuvajjhala on Jan 25, 2016
On 19.1.2015 I purchased items at Reliance Fresh, Motinagar vide bill No.5768 #42 12.05.12 for Rs. 307.11 and after swiping my Credit Card with PIN there was some problem in the machine and I HAD TO PAY CASH.

At 0100 I received a message stating that the amount has been recovered from Cr.Card also. Several contacts with the BRANCH DID NOT YIELD ANY ACTION.

My ReliianceOne card No. 6048 6310 7870 0062.


Complaint comments  Read comments [1]Complaint category Food

Reliance Fresh — Bill boy misplaced my card

 Tanush Nangi on Jan 19, 2016
He took my card and given to some other customer and he is working with half mind at bill counter this is very bad at manikonda branch, hyderabad...
Complaint comments  Read comments Complaint category Products & Services

Reliance Fresh — Credit card billing-out of order

 altafmoharkan on Jan 19, 2016
It is highly regretted that the SERVER for Credit Card Billing of one of the outlet of Reliance Fresh situated at HENNUR CROSS, HENNUR, KALYAN NAGAR, KARNATAKA (560043) remains "OUT OF ORDER" off and on which creates problems to most of the customers who are compelled to discard the shopping after spending significant time for collection of various commodities for shopping.

The aforesaid situation of "Non-functioning of server & non availability of purchases against credit cards" has become a routine matter for the said outlet for last several months.

As such, it is...
Complaint comments  Read comments Complaint category Credit Cards

Reliance Fresh — Damaged food item

 aravind.babu on Jan 17, 2016
I have purchased frozen green peas a week before.While cooking i found out that they are selling second quality products under offers. When i found the product was spoiled and was unable to cook i have asked for replacement. The manager himself is arguing with the expiry date .According to him expiry date of any product sold at his store is valid only for maximum three date from the date of purchase.. If it was so then why should the company mark an expiry date information on the packet. ??? Inorder to confirm once again i bought the same commodity from the same store. This is not what we expect...
Complaint comments  Read comments Complaint category Food

Relaince Fresh — Double swipe of charges & no refund

 Manoj555 on Jan 15, 2016
Hi, I have swiped my Citibank CC for a purchase on dec 5 2015 from BTM area Bangalore Reliance Fresh & the representative told it has been declined & gave me a proof copy of sales reversal so i handed other card but when i saw my statement it has been charged & since i am following up with them no respond on emails even the customer care is helpless as the complaint was through emails....
Complaint comments  Read comments Complaint category Credit Cards

Reliance Fresh — Order no 2000342100 dated 8-1-16 for rs 1276 99 [Resolved]

 newwork on Jan 14, 2016
Dear Sir I made online purchase via Order No 2000342100 on 8 jan 16 for Rs 1276, 99 & made payment thru PAYTM wallet I contacted PAYTM & they confirm the payment is sucessfil I called help desk on 11, 12, 13 jan, they confirm the receipt of payment but fail to take action Till today no action & not fulfilled the oder Pl do needful thanx chandresh...
Complaint comments  Read comments Complaint category Online Shopping

Reliance Fresh Direct — Food coupons not accepted by the delivery boy for grocery shoppings

 chirag darji1 on Jan 13, 2016
I had made an online order of groceries with reliance fresh Order Id-2000381235, 1. The delivery person very often does the delivery well before the allotted slot by the consumer which is inconvenient to consumer. 2. The delivery person did not accept Sodexo Food coupons eventhough it was selected by the consumer to pay through coupons during online booking of order, The reason was that it was not mentioned in the delivery challan by the person who prepared the challan that the consumer will pay through the coupons, ridiculous(It was a mistake by the person who prepared the challan). 3....
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Refund not done

 Poornima Vijay on Jan 13, 2016
Hello, I had made a purchase of 1083rs from reliancebfresh, miny street chennai branch. I had paid the amount using hdfc food card. Since the ttansaction was declined. I had to re swipe the card even that waa declined so I paid using my iob debit card and the transaction was successful. Now the money has been deducted from hdfc food card even though the transaction waa not successful. Its been a month I'm following up with the store manager for refund but no money refunded alsoThere's no proper response....
Complaint comments  Read comments Complaint category Department Stores

Reliance Fresh — Fake movie tickets vouchers

 Umesh Chand Kushwaha on Jan 13, 2016
While doing shopping at reliance store in MAHAVEER ENCLAVE, NEW DELHI, i had purchased 02 movie tickets @ Rs 70/- but later on after registering those vouchers code with CINE AWARDZ (Sponser company) i tried to book movie tickets as per their norms and rcvd a sms that the booking request has been rcvd and confirmation for those movie tickets will be given with in 24 Hrs. It is really pathetic that my movie days are already passed and i still not rcvd any ticket confirmation mssg against my booking requests. Please take the appropriate action against such fake selling of tickets where RELIANCE...
Complaint comments  Read comments Complaint category Cinema

Reliance Fresh — Customer care service

 Peri Ramanathan on Jan 11, 2016
I have been visiting reliance fresh at KK nagar Madurai. They keep only one checkout line. They do not take customer's in line. On two occasions they do not want to open Cadbury chocolate box. They keep spoiled fruit. I could not talk to the manager. On the whole staff is unhelpful byeDr Periakaruppan Ramanathan...
Complaint comments  Read comments Complaint category Food

Reliance Fresh — Claiming to give movie voucher but i have received used voucher from reliance fresh konanakunte bangalore

 Sujoy Dalal on Jan 7, 2016
For purchase of 1000+ Reliance is advertising to give 2 movie voucher when I purchased for 1000+ and asked for movie voucher for 2 @ 69 rupee I was initially told by Reliance Fresh Konankunte Bangalore that voucher not available. When insisted to get the voucher they agreed for the same. After 2 days I have collected to voucher and when I try to register it says already registered. So, Relaince Konankunke team is trying to avoid giving the voucher and when insisted for the 69 voucher they gave me used voucher which is a case of fraud which is done by Reliance fresh...
Complaint comments  Read comments Complaint category Department Stores

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