Reliance Fresh Customer Care

Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai City District
India - 400 021

Customer Care Phone Numbers and Contacts

1800 1027382
1800 233 7382
+91 22 4017 6400
+91 22 2278 5000
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Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Reliance Fresh Customer Care related pictures (94)

Reliance Fresh Complaints & Reviews

Reliance Fresh — Utsav soan papdi

 pradeepk2005 on Nov 29, 2015
I had purchased 'Utsav Soan Papdi' from Reliance Fresh Uttarahalli. Today I just opened it and shared with my family. Taste is good. But the dangerous thing is coming now. I saw two metal piece in the Soan Papdi. Attaching the picture of it. I am bit worried how many pieces my son or wife might have had. I have respect to Reliance Products. But this is is purely negligence from the Product delivery team or some one who packed it. How can we trust the things, blindly? People who buy this product please be careful....
Complaint comments Read comments Complaint category Food

Reliance Fresh — Double charges deducted from my card

 Jeetji on Nov 29, 2015
Sir, I purchased grocery from reliance fresh A-6 Paschim vihar on 5th November 2015 for rs. 428. Using my axis credit card no. xx0477. I got message from Axis bank two times. In my credit card statement I was charged two times. With same amount.I visited the store regarding this issue. But every time they ask me to wait. Please help....
Complaint comments Read comments Complaint category Credit Cards

Reliance Fresh — Rude Behavior of the Reliance Fresh Personnel

 Jyothi Lobo on Nov 28, 2015
I have been an old customer at the Reliance Fresh outlet & have been to the same at various cities in Bangalore, Mysore & Cochin. It is really disheartening to tell you that your service has gone to the dogs these days. The personnel at the billing section was literally throwing all the items and she gave me a stare when I asked her for an cover. Finally she ended up throwing the bill and the change....
Complaint comments Read comments Complaint category Products & Services

Reliance Fresh — Reliance fresh combo offer

 M h batcha on Nov 27, 2015
This is regarding reliance fresh retail store at Nanganaullur chennai 61. There is a display in the store for - combo offer for Rs.596/= R Select Atta 5 Kg Frt Oil 5 litre and Gl Sugar I kg. I purchased it vide bill No:UO1100MH1999PLC120563 dated 26-11-2015. My customer ID No 6048 6310 7773 6299. In the bill they charged me Rs.627/=. This is not fair. You should clearly mention that the customer should pay Rs.627/= inclusive of taxes.I feel I was misguided rather cheated....
Complaint comments Read comments Complaint category Unauthorized charges

Reliance Fresh — White Collar Theft

 Jay Jayavarapu [LION] on Nov 23, 2015
Hi Sir/Madam, Today i saw a small child took(stole) an Eraser from Relaince Fresh and he was almost got beaten up by the guard, when i tried to stop him he said in a harsh way even a nickle is a theft too, but all the bills end with more than 10 pais on it they will charge whole rupee and the funny part is in the bill it states they paid the customer back. if the bill is 93.45 they will charge 94 in the bill it shows the 50 paisa was returned in this manner they are earning atleast a 1 crore in a day minimum which is tax payers money so please do take some action on this and if i dont see any...
Complaint comments Read comments [2] Complaint category Food

Reliance Fresh — Regarding stale and dried up veggies

 adv.pallavi on Nov 13, 2015
In Bhopal, Indrapuri Branch, reliance fresh is selling stale and low quality vegetables. The trays are not being cleaned up, old veggies are not changed. We brought American Corn and on removing the leaves we found that it was stale. On asking to change, the billing lady Sheetal misbehaved and said that this is not their responsibility to check the quality of veggies. She was making fun when asking to give the complaint book. However, we managed to write a complaint. This should be checked immediately and the workers should be taught to behave with costumers....
Complaint comments Read comments Complaint category Food

Reliance Fresh — Over charging the bill

 mukesh11. on Nov 11, 2015
I have purched a product pond cold cream in there counter of the pond there were a tag showing rupees 75 was showing but they deducted rupees 82 and when i complained them they become aggresive at me not giving any satisfatory answer and also shouted at me their beheviour against customer is very bad i would not like this and would not buy any thing form your mark in fresh retail situtated in mandore road jodhpur my no 07597014888...
Complaint comments Read comments Complaint category Cosmetics

Reliance Fresh — Customer inselting

 renuga nages on Nov 9, 2015
My name is Nageswarrao my cell no 9840178643, I am purchasing from beginning monthly 5 to 6 times I m purchasing your shop, date on 9th nov 2015, insulting me your shop servant lady, now my card no 6048 6311 6988 4056 because previous card also damage and missing.your manager apology to me . but that lady insulting me .which no I want call this problem I don't no. who right person call me I tell you detail y....
Complaint comments Read comments Complaint category Other

Reliance Fresh — Price on display and computer bill differs

 umadada on Nov 6, 2015
I had gone at, reliance fresh S.G.MALL, THALTEJ AHMEDABAD, to purchase 15 lt. jar of sunflower oil, i selected" sunrich sunflower oil " price displayed was Rs. 1149/- After waiting in queue for 10 mins., counter girl after scaning asked for rs.1199/-, So i told to check the price displayed, ultimately after 10 minutes I called Manager . Now he bluntly told me that today's price is 1199/- !!! He not even shown any regret for this mistake but keep going other side without attending me! Is this CUSTOMER SERVICE ?...
Complaint comments Read comments Complaint category Products & Services

Reliance Fresh — Brown eggs

 Satkumra on Nov 1, 2015
Yesterday I bought a pack of 6 brown eggs from Dholepatil rd Reliance fresh Pune.I was charged 60 rs for the same.On opening the pack at home it contained ordinary white eggs and not the brown eggs which were available for 30 rs for a pack of 6 .I felt cheated ......
Complaint comments Read comments Complaint category Food

Reliance Fresh — Overcharging and cheating

 Am Gos on Oct 30, 2015
Reliance Fresh Store at Laxmi Nagar show some price on stickers and offers while at the counter they charge not only more but also justify it wrongly. For example I thought of purchasing Surf Excelmatic 2 kg pack which on the racks showed price as: MRP: Rs. 406 and in bold letters OFFER discount Rs. 70 so the Price: Rs. 336 while at the counter he insisted the MRP is Rs. 495 and after Discount Rs. 70, I have to pay Rs. 425 (which is more than even the normal available price in market which is Rs. 390!!). In the news paper ad (fullpage) in TOI today (30th October) the prices printed are : MRP Rs....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh — Cadbury glow and surf excel matic top load

 B68 on Oct 29, 2015
Yesterday I bought 2 packs of Cadbury Glow @ Rs.560/- per pack but this is available @ Rs.400/- pc online Shopclues. Secondly I bought Surf Excel Matic Top Load 2 Kg @ Rs.395/- but this available @ Rs.340/- per 2 kg on I did shoping from Reliance fresh Sector 31 Gurgaon. I leave in sector-40 Gurgaon. i have done purchasing of Rs.3955.52. I feel you have charged me more in each and every item I bought.

I am a regular buyer from Reliance fresh. But now I feel cheated. Reliance is a big group, how it can be so costly.

Please reply why it is happening. My mobile...
Complaint comments Read comments Complaint category Food

Reliance Fresh — Card swiped for the same purchase

 guptapkr on Oct 20, 2015
On 13.10.15 at 19.13 hrs, I made purchase from Reliance Outlet: “Reliance Fresh”, Madhapur, Hyderabad . The ATM card was swiped twice, as during first time machine did not work, therefore the store operator swiped again with another machine. On verifying my account, I came to known that money (Rs. 335 and 335.16) deducted two times for same purchase. On reporting complaint to retailer, they advised me to lodge complaint to SBI. Please look into matter and arrange to refund an amount of Rs 335 to me in my s/b SBI account No. 10340369362 as it has been deducted from my account twice. Date...
Complaint comments Read comments Complaint category Banks

Reliance Fresh — Provide the item

 vijay singh charan on Oct 14, 2015
With your respectfull sir i want to say that your reliance fresh store (mandor road jodhpur) When will i reach at there i found there is no saras milk packet even not only to day but also all ordinary day i don't found milk packet at the reliance store plz provide me saras milk pcket Dear sir dailly we can't found any pck earlyer 4'o clock and afer 5'o clock... Plz sir in the store have been nassary millk provide by you... Thank you...
Complaint comments Read comments Complaint category Other

Reliance Fresh — Service

 Kapinder on Oct 12, 2015
At ashoka plaza I was at the counter billing..and it was a mess...and 1 bottle of sauce falls and smashes and I was charged for that...when I talked to manager he was highly unprofessional and didn't even want to enquire about the matter...disappointed...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh — Sodexo meal voucher not accepting

 anshul2278 on Oct 12, 2015

I have visited Reliance Fresh on 11th on Oct 2015 on your Shop No: D-108, Pandav Nagar Delhi-110092 Branch for my daily Grocery need.
I Picked all Food items for which meals Vouchers are valid, But when i reached to the counter it was told me that Pulses and Porridge and some more items are non Food item and these meals vouchers are not valid against this. I have shopped couple of time in reliance fresh and in different cities but never faced this issue and nobody has claimed that Pulses are non food items.
I had a argument with the Store manager Ashish told by him.
Complaint comments Read comments Complaint category Food

Reliance Fresh — Card swiping machine

 K.C.Seethalakshmi on Sep 30, 2015
Sir, i am a regular customer at your sanjaynagar and nagashettyhalli reliance fresh. In both the places your card swiping machines do not work. We purchase groceries, vegetables and fruits and if they do not accept the card, you do not expect us to carry cash for the bill amount. Then what is the use of the card if you do not accept. The bill will obviously be in thousands. Please see to it that good card swiping machines are provided at the outlets or else it is a shame for reliance. All small shops accept cards and if reliance does not accept it is such a shame....
Complaint comments Read comments Complaint category Credit Cards

Reliance Fresh — Extra billing

 teddy ted on Sep 30, 2015
My name is prasad and iam, regular customer of reliance fresh supermarket at santoshnagar in Hyderabad, every day there are doing same mistake i.e there are charging extra money . today i have purchased 3 of tomato which is clearly mentioned the rate 19 rupees per k.g [19x3=57] but in billing there are done as 23 rupees per k.g [23x3=69] on these issue, as i asked them why are charging extra money, there answer was reckless and irresponsible behaviour. why are you cheating customers...
Complaint comments Read comments [1] Complaint category Food

Reliance Fresh — Robin [Resolved]

 Shobhitmishra1403 on Sep 29, 2015
I purchased Robin (cloth bleach) from the store in Civil Lines, Jabalpur on Sunday, 27 September 2015 at Rs.58. With the other products, I purchased, I sit in my college bus with the Reliance carry bag on my lap. It was when I reached the college I discovered that the Robin Bottle was leaking and my Jeans was bleached. It's color faded. The seal is still intact and the bill is with me. Kindly take necessary action as one of my favorite jeans has been damaged due to negligence on the part of Reliance Fresh. The cost of Jeans was around Rs.1500 and which I need to be paid from the company....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh — He don't know how to behave with customer

 Morningdot Hablu on Sep 26, 2015
I went to reliance fresh shop and bye something and went out. Just after 5 minute i came and said i want to return he was not accepting that return. Even employee said that it's 1 to 1 free but it was not in the bill so that made me to return that product back but they are not accepting. Name of manager: Manu ss Mob no of manager: 9591013119...
Complaint comments Read comments Complaint category Food

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