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Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai City District
India - 400 021

Customer Care Phone Numbers and Contacts

Phone:1-800-1027382 [Toll-Free Number]
 1-800-2337382 [Toll-Free Number]
 +91 22 2278 5000
 +91 22 4017 6400
Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.


Reliance Fresh Complaints & Reviews

Reliance Fresh - Shouting at customer and not giving change

 vineetkota on Nov 29, 2014
This was the 4th time, I have faced this issue with Reliance Fresh Store in Marathahalli (Near ICICI Bank), Bangalore.This store is in Raja IKON building. Every time they don't give change and say that we don't have change, please take next time. Next time no one remembers. Even if they have to give 9 Rs, they say take next time and they don't want to keep the change at customer side. This time when I argued, the person at billing counter started shouting at me and started using abuse words. Other customers were also watching this. Please take action against that person and also tell them to keep...
Complaint comments Read comments [1] Complaint category Business & Finances

Reliance Fresh - Do not give cash back offer

 gajbhiye on Nov 25, 2014
I purchase household items of Rs. 2672.48 and Rs. 1034.50 on dated 19.10.2014 from reliance fresh shop, civil lines, jabalpur on my reliance card no. 6048631017070213. This shop give the offer of cash back for purchasing worth Rs. 2500/- or above. But the shop did not give me any cash back till today on the above purchasing....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Sale of vegetables to vegetable vendors beyond limits New Thippasandra branch Bangalore

 Sanjusrinivasan on Nov 24, 2014
n the Reliance fresh shop in New Thippasandra branch in Bangalore many commodities are hidden in the store and are sold to vegetable vendors in large quantities., The vegetable vendors buy several kgs of tomatoes, cauliflowers in large numbers thereby depriving others . Also the manager favors them and hides several commodoties and when questioned is rude in his approach Please look into this matter and correct quickly as it leadds to several dissatisfied customers...
Complaint comments Read comments Complaint category Food

Reliance Fresh - non remittance of points accrued

 amit193762 on Nov 20, 2014
dear sir, my reliance one card no 6048631006408242 has 200+ points fro redemption, but when i contacted pt jacob road, thoppumpady, kochi kerala branch of reliance fresh i was told my card is old type and issued me a new card with no 6048631160311679 telling me to come again for transferring old card points to new card later.when i went later i was told it is not possible, however i can redeem the points. During next visit i was told their machine is not working so can't be redeemed. this has been happening repeatedly happening. i request you to please look into the matter and do the needful...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Two times money deducted for one purchase from my HDFC Bank Dabit and Credit Card

 SagarBhopal on Nov 20, 2014
Dear team On 28th Oct, 2014, I am a regular customer of Reliance fresh, my name is Shivsagar, my Reliance One Card no. is 6048-6311-6048-3163 and my e-mail id is I purchased FMCG items for Rs. 4646.72 from Reliance Fresh, Kohe-Fiza Branch Bhopal but at the time of payment I used my HDFC Bank Credit Card. When they swiped the card by staff he said it is not working properly, and make Payment with Other Option i was make Payment with my HDFC Debit Card but money was deducted two time from Both Cards Debit and Credit Card also. When I make Complaint for Refund on 5th...
Complaint comments Read comments Complaint category Banks

Reliance Fresh - no proper home delivery

 Asha Gupta Singhania on Nov 18, 2014
I am not getting my things which was for home delivery in time ie not also within 24 house is just 2 min walk from your store and it has happened twice consecutively...though free home delivery written over there...very disappointing service...
Complaint comments Read comments Complaint category Utility Services

Reliance Fresh - Only Water filled in 5 KG SubDrop Oil Bottle @ 23 Sector Gurgaon, Haryana.

 cheelasrao on Nov 16, 2014
Dear Sir, I went Reliance Fresh yesterday i.e. 16th November 2014 11:a.m. and purchased 5 KG Sundrop Oil and the receipt was attached in this mail.When I went and opened the can I was shocked! shocked! it was filled with only water there is no Oil in the can...Would like to bring to your kind notice and request your suggestion on this. Based on your advise will go to the Reliance Fresh today... Regards, Cheela Srinivasa Rao Hughes Systique India Private Limited D-8, Infocity-II, Sector 33, Gurgaon Haryana - 122001 Tel # 0124-3045421 Fax # 0124-4039301/2Mob # 9560090376...
Complaint comments Read comments Complaint category Food

Reliance Fresh - wallet stolen under store premises

 pallavi1483 on Nov 12, 2014
Sir This is in regard of the incident that took place today when i went to purchase the groceries in the reliance fresh store code no:0127 situated at f-99.bali nagar near ramesh nagar metro station, new delhi. I purchased the groceries from the store but no one was available there to pack the things and that i had to do myself ( as visible in the Cctv footage). The gaurd was standing just behind all this hapazard situation, two ladies gt hold of my bag and stole the wallet containing Rs.10000/- cash and all my important dr cards and pan who should be held reaponsible for this...
Complaint comments Read comments Complaint category Utility Services

Reliance Fresh - did not allow after 9.30 pm

 ashish30681 on Nov 9, 2014
उज्जेनmadhya pradesh मेँ रिलायंस फ्रेश पर हमेँ रात साढ़े नौ बजे खरीदारी करने के लिए अंदर नहीँ आने दिया गया मेरा नाम आशीष भदोरिया हे मेरा मोबाइल नंबर 9981260727रिलायंस फ्रेश रात को कितने बजे बंद होता हे...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Misbehaviour of the cashier at the MIra Road retail branch

 Aswini.Gouda on Nov 9, 2014
Hi, This is regarding the misbehaviour done by the cashier at the Reliance Fresh Counter which is located at Mira Road Thane, Maharashtra. Today for the first time i went to Reliance Fresh store and the behaviour I have got from the employee available there I was surprised to see that such a big brand and that to part of RIL has employee such type of staff who use slangs for customer. And after speaking to store manager also there was no resolution we are getting since store manager was also least bother about what is happening in the store. After this experience will not be prefer to go...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Non-acceptance of credit card

 sushil.p on Nov 8, 2014
Yesterday evening I entered into the Reliance Fresh store at Golmuri, Jamshedpur. Did the hectic shopping for around two hours. When reached at billing counter my turn came after a long que. The billing person took another 10 minutes to clear my items. For payment when I produced my credit card he replied that they don't accept cards. There were four card swipe machines nearby and nowhere it was mentioned as cards are not accepted. I requested him as I was not carrying cash with me and already spent more than 2 hours valuable time of my whole family and car fuel as well. Even after that he has shown...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Offer Given not being in system causing discomfort

 pshetke on Nov 5, 2014
Hi, I am writing this complaint regarding having Very Bad Experience this morning at Reliance Fresh Store at R.P.D.Cross, NH4-A Road, BELGAUM (KARNATAKA) Offer was written for MONGINIS CAKES ( 40gm & above) BUY 2 & GET 1 FREE. But when I bought this product & when I reached the Billing Counter, I was told that Offer is not Valid. Now how can you do this to your customer by giving wrong offer? This has happened 2nd time with me which is totally wrong. I want clarification as well as Compensation for wrong offers from your end at Earliest. PRASHANT SHETKE BELGAUM...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Bad behaviour & use of abusive language by store Manager - Prernatirth, ahmedabad

 chiragdoshi121 on Oct 31, 2014
Dear Team, It was a repetative bad incident & experience for me at the Prerna tirth, Ahmedabad Relieance Fresh store by the Store Manager (Mr. MANAN). I had a very pathetic experience with both Manager. The billing was done by the manager & when I asked that why the Sodexo Meal voucher wont be acceptable for the Juice then he started saying that "Puchase if you want or get lost... Also started using abusive language & started shouting when I asked him to talk properly". The behaviour of the rest staff is not bad but the behaviour of the manager is always pathetic .. I've seen...
Complaint comments Read comments Complaint category Food

Reliance Fresh - bad customer service at counter

 sanna01 on Oct 30, 2014
I was at sindicolony yesterday 30/10/14 around 3pm. I'm writing to complain about the bad costumer service provided at the counter. I had an issue with my debit card. The lady at the counter was I'll mannered and had no ettiquates to talk. We come to fresh for a standard service if we have to encounter such tone and language we would rather go to a veg. Market. We expect humbility and well trained people. I hope you take appropriate action. Thank you....
Complaint comments Read comments [1] Complaint category Employees

Reliance Fresh - Manager and Staff Behaviour

 Jaiveer9 on Oct 22, 2014
Team I had a very pathetic experience with both Manager and Staff Lead at Madinaguda (Hyderabad)Store today...The billing done by the staff had many mistakes hence asked her to refund the extra amount charged, the reply I got is that they will not refund even though they have done the mistake it is like Gundaraj ...and the behaviour of the manager was more pathetic the last the manager challenges saying that the product is already at discount and how customer can again look for a discount, the basic is he doesn't even understands how the discount format works and for sure he needs training...
Complaint comments Read comments [2] Complaint category Unauthorized charges

Reliance Fresh - scam!!!! by the staff

 max1977 on Oct 21, 2014
reliance fresh staff and local store owner are running scam. all the discounted products are sold to local store owner on commission base. how about customer need if local store owner gonna buy every heavily discounted products before customers knows it. pls take action. pls do check the cctv footage....
Complaint comments Read comments Complaint category Food

Reliance Fresh - Foul smell

 deepa ravi 44 on Oct 20, 2014
I purchased 1 kg kabulichana from Reliance Fresh Nerul and prepared Chhole at home on 15th Oct 2014.The chhole had a strong, foul odour and my family ate it just because I had slogged in the kitchen.I had tried a new recipe adding coconut milk and I thought maybe that's the reason for the weird taste.I run a Daycare for children and today, 20thOctober 2014, we again prepared chhole.The same foul odour persisted and I had to throw it away.I was 100% sure that the problem was with the kabulichana.Iwent to Reliance fresh, Nerul and returned the remaining kabulichana.The loose kabulichana kept...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Unsetfection of shecam

 banna raj on Oct 20, 2014
R/sir, i was purches from yur reliance market, vasu, surat of rs 5933 & 168,
In ur store shecm of 1kg sugar free on purchase of rs 1000/-, but give me only 1kg instad 6kg.
My cin no 001100mh1999plc120563 and invice no 903123001029200001 dt 19.10.2014 sir.
Your early acction is highly apprecable sir.
With warm regards
Raj kumar mishra
Ph 09374714012
E-mail id
4-c, megh sarman, tower-1, city light,
Complaint comments Read comments Complaint category Stock Market

Reliance Fresh - Non acceptance of Sodexo Coupon

 s_goyal14 on Oct 18, 2014
Hello This is to inform you that today I went to buy atta from form your store at Prashant Vihar, Rohini, Delhi. On the cash counter I tendered Sodexo coupon. The cashier refused to accept them. I spoke to the Manager as well, but he was also adament for not accepting the coupons. He told me that it can only be accepted on ready to eat food. However, if you read the coupons at their back it says that these can be used for food and non-alcoholic beverages. I did a video recording of the manager where he is refusing to accept the coupons. For you information the same store accepts coupons on vegetables,...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Regarding chocolates against coins

 vikasmandloi on Oct 17, 2014
Dear Sir/ Madam Please please note your prices in Reliance Fresh are not competitive and your persons are giving chocolate and Eclairs against change of coins. Please stop this you are already getting competition from Mega More. Its high time. Please improve. Thanks & Regards Vikas Mandloi 97555 90037...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

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