Reliance Fresh Customer Care

Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai City District
India - 400 021

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Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.

Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Reliance Fresh Customer Care related pictures (93)

Reliance Fresh Complaints & Reviews

Reliance Fresh — Service

 Kapinder on Oct 12, 2015
At ashoka plaza I was at the counter billing..and it was a mess...and 1 bottle of sauce falls and smashes and I was charged for that...when I talked to manager he was highly unprofessional and didn't even want to enquire about the matter...disappointed...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh — Sodexo meal voucher not accepting

 anshul2278 on Oct 12, 2015

I have visited Reliance Fresh on 11th on Oct 2015 on your Shop No: D-108, Pandav Nagar Delhi-110092 Branch for my daily Grocery need.
I Picked all Food items for which meals Vouchers are valid, But when i reached to the counter it was told me that Pulses and Porridge and some more items are non Food item and these meals vouchers are not valid against this. I have shopped couple of time in reliance fresh and in different cities but never faced this issue and nobody has claimed that Pulses are non food items.
I had a argument with the Store manager Ashish told by him.
Complaint comments Read comments Complaint category Food

Reliance Fresh — Card swiping machine

 K.C.Seethalakshmi on Sep 30, 2015
Sir, i am a regular customer at your sanjaynagar and nagashettyhalli reliance fresh. In both the places your card swiping machines do not work. We purchase groceries, vegetables and fruits and if they do not accept the card, you do not expect us to carry cash for the bill amount. Then what is the use of the card if you do not accept. The bill will obviously be in thousands. Please see to it that good card swiping machines are provided at the outlets or else it is a shame for reliance. All small shops accept cards and if reliance does not accept it is such a shame....
Complaint comments Read comments Complaint category Credit Cards

Reliance Fresh — Extra billing

 teddy ted on Sep 30, 2015
My name is prasad and iam, regular customer of reliance fresh supermarket at santoshnagar in Hyderabad, every day there are doing same mistake i.e there are charging extra money . today i have purchased 3 of tomato which is clearly mentioned the rate 19 rupees per k.g [19x3=57] but in billing there are done as 23 rupees per k.g [23x3=69] on these issue, as i asked them why are charging extra money, there answer was reckless and irresponsible behaviour. why are you cheating customers...
Complaint comments Read comments [1] Complaint category Food

Reliance Fresh — Robin

 Shobhitmishra1403 on Sep 29, 2015
I purchased Robin (cloth bleach) from the store in Civil Lines, Jabalpur on Sunday, 27 September 2015 at Rs.58. With the other products, I purchased, I sit in my college bus with the Reliance carry bag on my lap. It was when I reached the college I discovered that the Robin Bottle was leaking and my Jeans was bleached. It's color faded. The seal is still intact and the bill is with me. Kindly take necessary action as one of my favorite jeans has been damaged due to negligence on the part of Reliance Fresh. The cost of Jeans was around Rs.1500 and which I need to be paid from the company....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh — He don't know how to behave with customer

 Morningdot Hablu on Sep 26, 2015
I went to reliance fresh shop and bye something and went out. Just after 5 minute i came and said i want to return he was not accepting that return. Even employee said that it's 1 to 1 free but it was not in the bill so that made me to return that product back but they are not accepting. Name of manager: Manu ss Mob no of manager: 9591013119...
Complaint comments Read comments Complaint category Food

Reliance Fresh — Theft of a woman's purse in Reliance store & no CCTV camera footage to catch the culprit

 ushashrimali on Sep 20, 2015
A woman's purse (containing money & cell phone) was stolen at 10:00 a.m. in the morning at Reliance fresh store at Dilshad Garden on 15/09/15. When the woman demanded to be shown CCTV camera footage to catch the culprit in action, she was told that the cameras were not available in the section of the store where her purse had been stolen. What is the point of having the CCTV cameras then? Also the attitude of the staff was so casual that it makes one wonder if the staff themselves were involved in the theft. If events like these continue to happen, people will stop shopping at Reliance...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh — No A/C in Madurai Kamaraj Salai Reliance Fresh

 Jenikt on Sep 13, 2015
I was of the opinion that all your stores are air conditioned and well maintained. I am a regular customer of that particular store and its such an unpleasant experience because of the suffocating ambience and really foul smell like rotting vegetables all the time there. This store has been so since the past 5 months atleast if I am not wrong. Hoping for some action to improve the experience there....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh — Regardingnot getting any responce from tollfree no-18001027382 sincelast threedays

 k ,r choudhary on Sep 12, 2015
I am a regular reliance customer and was issued a card having no6048631013293488 and made a purchase of near about rs5000/ but i have lost my card and contacted the nearest reliance fresh store plot no27a/a282 khirniphatak jaipur rajasthan cin no uo1100mh1999plc120563 and they issued a new card having no6048631013293488. and advised by the staff to transfer the purchase points of the lost card to the new card by contacting toll free no 18oo1027382 but sorry to inform you that such a company has this type of response which clearly sufficient to earn a bad image....
Complaint comments Read comments Complaint category Utility Services

Reliance Fresh — Low quality food items

 Marsumbagra on Sep 8, 2015
The Reliance fresh is zamrudpur area (GK-1) in New Delhi is selling stale bread. They are hiding the best before date with a white tag and selling stale bread fooling customers. For eg: just today I bought a packet of bread which has expired on 7 September. They hid it behind their tag and sold it to me today....
Complaint comments Read comments Complaint category Food

Reliance Fresh — Membership card on Sep 2, 2015
Your Phase 10, Mohali Store is not issuing me the membership card. Every time, I request the persons managing the till, I am replied that the cards are not available. What is this? Please instruct your staff to issue the membership card to everybody when asked or requested. Mohinder Singh Dhiman H. No. 1333, Sector 68, Mohali - 160062. Mob. 9915949661...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh — Never ending problems thippasandra branch_ Reliance fresh

 subramaniam ganesan on Sep 1, 2015
The problems at Reliance Fresh New Thippasandra Bangalore never seem to end inspite of repeated complaints. 1) The male workers are very rude and do not open the billing counters on time, if questioned they say you can go ahead and lodge a complaint. 2)the fruits are of very bad quality and stale. 3) Preference is given to Local Vegetable vendors who buy large quantities without any limit on the Kgs, and their billing is done on preference and priority 4) Senior Citizens and handicapped people are also not spared from this agony. I am writing this on behalf of them as well as some of them...
Complaint comments Read comments Complaint category Food

Reliance Fresh — Points are not credited

 Nandhini Jayakumar on Sep 1, 2015
How much ever I shop, points are not credited to my card. This is literal cheating as the points are credited initially when you buy it newly. Later no points are credited to my card. I think this is just for publicity in order to make the people buy the card. If the card doesn't work it should be clearly mentioned and new card should be issued....
Complaint comments Read comments Complaint category Credit Cards

Reliance Fresh — Irresponsible behavior of staff and management

 jagadishSinghV on Aug 25, 2015
I'm Jagadish from Bangalore. I had been to the Reliance fresh located along the Marathalli ORR near the ISRO road yesterday looking for Pears soap besides other things. At the place where the Pears soap was kept, there was a label saying "buy 4 get 1 free. Valid on packed cases only" I looked for the packed cases and did not find it. So I ended up buying 5 individual pears soap boxes. When I asked at the billing counter and they said the packed cases were over. A couple of hours later I came over to the shop again to buy a couple more things and found the Pears packed cases now. So I went over to...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh — Regarding improper billing and selling products above MRP.

 Jitendra Otwani on Aug 23, 2015
I bought kurkure from reliance fresh. There was a offer of buy 2 get 1 free. So I bought 3, billed for 2 and third is free. On closely looking the bill I realized per piece is costed 38 rs whereas the mrp of product is 30 rs. I contacted staff at outlet and they said as it is sold in offer of buy 2 get 1 free the cost is 38 rs. If you buy one it will cost you 30 rs. I request forum admin to help me in this situation. I have a bill proof if the same....
Complaint comments Read comments Complaint category Food

Reliance Fresh — Misbehaving with ladies

 Arpith Shukla on Aug 23, 2015
My name is Arpith Shukla my mom is a daily customer of reliance fresh bengaluru koramangala a security guard misbehaved my mom so many times today my mom's friend also went and he was forcing to eat coconut so they have complained to manager also but he have not took any actions...
Complaint comments Read comments Complaint category Food

Reliance Fresh — Ill Mannered behavior of store manager to customers and staff

 abshar aghwani on Aug 5, 2015
My name is Abshar aghwani .i belong to jaipur.i am a student of hotel management and perusing it from IHM-JAIPUR, Bani park.I had joined reliance fresh in April 22 2015 as a part timer as to get some experience and wanted to get maximum utilization of time of my vacation.Basically i want to learn the Till and customer handling apart from that i also did bays and f and v as well and give them best service to maximize the customer satisfaction and company's profit in the long run.But i am very disappointed with the store manager's behavior he don't have general etiquette and manners to talk with customer...
Complaint comments Read comments Complaint category Family & Relationships

Reliance Fresh — Thrice billing

 DADDY rajiv on Aug 4, 2015
My card no.2266111316985183. i made a purchase for rs/-1301 at reliance fresh ROHTAK [ huda complex ] and two times the payment was deducted from my credit card and third time it was deducted from my another card.i complained to Mr .Chander chugh incharge mob. no. 8295782255 who assured me the problem will be resolved in one weak i.e. from 3rd july...
Complaint comments Read comments Complaint category Credit Cards

Reliance Fresh — Price tags not displayed for bananas n papaya.

 pranay999 on Jul 28, 2015
I went to purchase bananas and papaya at reliance fresh hydernagar. But i didnt find the price tag displayed for both of them. When asked the sales person he mentioned me the cost of them and when he was asked y the price tags are not displayed, he said like their employees may be busy today and hence they didn't put the price tags for some of them being sold....
Complaint comments Read comments Complaint category Food

Reliance Fresh — Reliance one card points not redeemed

 Nitin Songire on Jul 25, 2015
My card no is 6048 6310 2070 2851 This card have earn points but not redeemed.. As per outlet cash counter person My date of Birth Is wrong in Card details My date of Birth is 24/06/1975 Please correct it so i can redeem my points Thanks...
Complaint comments Read comments Complaint category Department Stores

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