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Reliance Fresh Customer Care

Reliance Retail Ltd

Makers Chambers - IV, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

Phone:1-800-1027382 [Toll-Free Number]
 1-800-2337382 [Toll-Free Number]
 +91 22 2278 5000
 +91 22 4017 6400
Reliance Fresh is the convenience store format which forms part of the retail business of Reliance Industries of India which is headed by Mukesh Ambani[citation needed]. Reliance plans to invest in excess of INR250 billion in the next 4 years in their retail division.The company already has 453 Reliance Fresh outlets across the country. These stores sell fresh fruits and vegetables, staples, groceries, fresh juice, bars and dairy products.

 

Reliance Fresh Complaints & Reviews

Reliance Fresh - misleading and non co-operation with customer.jayanagar 3rd block bangalore.

User
 hitu12345 on Jul 6, 2015
Hi, on 4th of july my wife had gone to reliance fresh and she had picked 1 kg of pears, the price quoted on the price board was rs 189/- per kg and when went for billing the lady on the billing counter billed it as rs 295/- per kg.when she told her about the price on the board she said it is just written by mistake.my wife asked her to cancel the item as the staff were misleading information to customer, but the lady on the billing counter was adarment and rude saying that they cannot cancel the bill and told her either she has to take the pears or take some other products of the same...
Complaint comments Read comments Complaint category Other

Reliance Fresh - Double transaction , one thrugh debit card and one through cash

User
 Jatin Goel39 on Jul 6, 2015
Dear Sir, Yesterday, In reliance fresh of adiyapur jamshedpur, I did purchase of amount Rs1514.10 and did the payment through yes bank debit card, but they said the transaction is unsucessful and ask for cash. Then I did cash payment of Rs 1514 and check after that amounts of Rs 1514.10 is also deducted from my yes bank account. Please do help me for the same. CIN no. U01100MH1999PLC120563 And the yes bank debit card no. 5267024300418800 mobile no .9204859885...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Poor arrangement of refrigeration

User
 vikas579kumar on Jul 5, 2015
At reliance fresh in Vadodara, near aksar chowk I purchased one Amul Paneer last week with mfg date 23-06-2015 but it could not be used as same was tasting bad and smelling. we had to throw it away. I think refrigeration system is not proper due to which it happened. Kindly keep it properly so that same could be used till expiry....
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Reliance Fresh - Cards not accepted most of the times

User
 Rajesh Pai on Jul 5, 2015
Hi, We are been the regular customer at reliance fresh and most of the times we visit nearby store located in Geddalahalli, Bangalore. Almost every time we were told by POS operator that card swiping machine has problems hence we need to pay the cash. When we asked why the problem everytime the operator turns bit rude and tell us that you can complain to anyone we are not bothered. I am facing this issue not recently but since about a year. I might have shopped more than 15 times in one year and I can say almost 10 to 12 times I had this card issue and compelled to pay cash every time...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Harassment I faced from your staff

User
 Garima sehgal on Jul 4, 2015
I visited your reliance Delhi Bali nagar today. My bill exceeded more than 1500 rs. I kept one of my product on counter because of their fault that one product remain unbilled. I made my payment through card firstly I give my card the payment was not made than I have to give my card again than finally the payment was made such a poor service and such a slow service. I was about to exist the store they started checking my stuff I purchased than after the long checking they found one of product remain unbilled. They accused Me and my old mother via government officer like hell. They checked even cctv...
Complaint comments Read comments [1] Complaint category Department Stores

Reliance Fresh - Goodnight combi pack without the refill liquid inside

User
 Manjeshwar on Jul 3, 2015
On 2/6/15 purchased a Goodnight combi pack with liquid bottle missing, Next day the manager when asked tells me that i should check by opening the sealed box. He then asks me to be outside with security and brings half used refill bottle, when asked he comes out with two boxes one does not have the refill bottle the second one had a full bottle....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - cockroaches and houseflies in the store

User
 narayan_reddy on Jul 2, 2015
Reliance Fresh, Filmnagar Branch in Jubilee Hills, Hyderabad. Telangana. This store is very untidy and not clean. Noticed roaches several times in the shelves and houseflies on the floor and at the entrance. This appearance will turn us down and not in a mood to do more shopping. In fact, the store 50 meters away, "Fresh Heritage", is always clean. But, this store keeps their prices always high....
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Reliance Fresh - Applicable offers denied even when requested

User
 Ramesh62 on Jun 29, 2015
We had purchased today @ the purasawalkam outlet of reliance fresh for sum of 1160 rs. There was an offer on henko lintelligent 1kg tin which would be available @ discounted price of 1000 upon a bill value of rs500. 1.The offer details were not displayed anywhere in the shops premises. 2. When we placed our cart at the billing section, we knew about the offer from other sources (though not informed here too), asked for the detergent tins and we were refused and not answered to properly. Anticipating a reply at the earliest.....
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Misbehaviour of staff and guard with customer

User
 kkumar27 on Jun 28, 2015
On 28/06/2015 had one issue on billing, the cashier done bill for only one oil packet instead of three packets, but your staff and guard misbehaved with me and they behaved very rash & rudely at reliance fresh, 104 area, marripalem, visakhapatnam-530018. For this reason they are asking me to pay Rs.25000/- for two oil packets and they are telling me that they are loosing Rs.1 Lac to 2 Lac every month in that store.Is that true? They have taken my items and bill receipt. With this incident i can approach legal for justice. Please take action as early as possible and reply to mail : k.kumar1031984@gmail.com...
Complaint comments Read comments Complaint category Food

Reliance Fresh - Poor food quality

User
 drrajeevkr2k on Jun 25, 2015
Hi, myself Dr.Rajeev kumar felt that the reliance fresh outlet of the Pawanpuri, Bikaner, Rajasthan is in such a pathetic condition that that its very hard to purchase any fresh vegetable or fruits from here. It was totally rotten condition of fruits as well as vegetables. Its not a matter of concern whether we should purchase these items or not rather main problem is the health issues of the local residents who will consume all these items. So, either improve the condition of this outlets or close it permanently keeping in mind of the health concern of the society. THANKS...
Complaint comments Read comments [1] Complaint category Food

Reliance Fresh - amount debited

User
 sweta pandit on Jun 26, 2015
i went to reliance fresh on 21 june15 near my home fatehnagar jail road 110018. I purchased some items from there, at the billing counter I gave my pnb debit card for payment but the machine shows error then again she swipe the card again it shows the error then I left my shopping items there only and back to my house .As soon as i reached at home, i saw in my mobile that my account has been debited two times Amount 847, 847 Date 21 june 2015 Time 11 am I request you for refund...
Complaint comments Read comments Complaint category Department Stores

Reliance Fresh - Non was their to help

User
 gunni on Jun 24, 2015
Hi, Good evening Sir/Madam, My Name is Ganesh Kumar.G Advocate. My Two Wheeler policy with ICICI Lombard is going to expire on 25/06/2015, policy number : 3005/2010043745/B0/0000004224 I got a call from your Employ stating that my policy renewal, they called me many times from 040-40031320. I reached Vengalrao Nagar Branch Hyderabad at 6;30 pm & was their up to 7.20 pm They said office will work up to 8 pm. But non of the employee was their to look after. I called many numbers:9640010935, 7675855372, 7032978389, These numbers belongs to your employees but non of them responded...
Complaint comments Read comments [2] Complaint category Insurance

Reliance Fresh - Rotten stuff at Konanakunte branch of reliance fresh

User
 R.Lakshminarayana on Jun 23, 2015
Hi, I have been seeing some rotten stuffs like tomato, onion, potato etc .even the Fruits are of the same standards.yesterday I visited the store to buy rice and was she'll shocked to see even the Basamati rice kept in a big drum infested with plenty of worms.If this is the quality level that Reliance Fresh is trying to sell.The company can be renamed as RELIANCE ROTTEN. If u have any sense of towards customers satisafaction towards please initiate necessary steps immedaitly, else u may vanish soon from the market....
Complaint comments Read comments [2] Complaint category Department Stores

Reliance Fresh - unavailability of variety of a product

User
 Shubh Kothari on Jun 23, 2015
This is the complain about the Reliance Fresh outlet, situated at Hiran Magri, Sector-3, Main road, Udaipur(Rajasthan) 313002 and i am the regular customer of that store.Being a big retail store chain of the country, i find that there is no updation of variety of stock in different products which are readily available in the market. Many a time i have complained to the store manager about this issue but no action was taken from their side. Even the normal grocery shopes are more updated in terms of variety of product than that so called big retain outlet brach. And also there is lack of attendents...
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Reliance Fresh - Delivery of 25KG rice bag

User
 Anin on Jun 22, 2015
Hi, I am writing this on behalf of my aged Father in law who is 64 years old( CXan submit age proof if needed). We are regular customer of Reliance and generally we go and pick things from the shop.This weekend, we bought everything else and just booked the 25KG rice for home delivery. The basic purpose of HOME DELIVERY I believe is to help the customers having things delivered at home without any hassle. In this case, the person who delivered the rice, left it at the doorstep saying I will not keep it inside house and Not to mention he was pretty rude. I am sure that he must be following...
Complaint comments Read comments Complaint category Food

Reliance Fresh - expired item sale

User
 vikash saini on Jun 22, 2015
Hello sir/mam, Yesterday my neice purchased some cooking item from relience fresh vidyadhar nagar branch jaipur. Whn they reachd hme I saw one packet of cooking oil mfd date was expired also written on it not for sale my neice z little girle age of only 11 yrs she hvnt look on that packet . Its great irresponsbility from by your store. Other oil paket was ok . Bt expired item they are keeping their store. Wht we should do... Consumer service ? Or should give other complain to authority... Please look forwrd ths Dr. Vikash 9982655007...
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Reliance Fresh - very bad quality of T shirt

User
 miteshq on Jun 19, 2015
I have been purchased 5 T-shirt before month may-2015 from NEW ARRIVALS WITH NO DISCOUNT prices (399-699 RS.) at Rajkot Reliance Mart Mall, 150 Road Rajkot-Gujarat, it have very nice design and also fitting is good but after 2-3 wash of T-shirt, it have some kind of holes. So, Let me know what is quality of the product and I am very much disappointed with this GHATIYA product. Customer has idea what you are selling in Malls and also can understand your selling and marking policy.. Thanks, Mitesh Tank Miteshtankvp@gmail.com....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Reliance Fresh - Misbehaviour by Senior Staff at Reliance Fresh, Vidhyadhar Nagar, Jaipur

User
 manish8399 on Jun 18, 2015
I am a true customer of Reliance from the inception of Stores in Rajasthan. From last many of the years I am enjoying services as well as products sold at Reliance Fresh Stores. Today around 12.15-12.30, I went to buy some vegetables and other product from Reliance Fresh, Vidhyadhar Nagar, Jaipur. My elder brother was with me. We were having two helmets in our hands and one Folder so we took wheel trolly and kept our helmets and folder there. We bought ladyfinger, potato and onion in vegetables. Along with that we also bought Scrubz dishwash bar. At the payment counter the employee made the...
Complaint comments Read comments Complaint category Products & Services

Reliance Fresh - Redemption of points from the card

User
 gateway2dhawal@gmail.com on Jun 18, 2015
Hello I am very disappointed with the service of reliance customer care. I have been trying to redeem my points from my reliance fresh card for a very very very long time but in vain. Whenever I try to redeem my points the cashier refuses that you have to update the card. I have already contacted customer care and they keep on saying that they have made the right adjustment but so far I have been struggling to redeem the points. Yesterday as well, when I tried to redeem the points, machine refused. I contacted customer care immediately and the executive told me that I had an old paper card which...
Complaint comments Read comments Complaint category Food

Reliance Fresh - product not received

User
 1-binesh on Jun 17, 2015
brought a door mat on buy one get one free offer. but only one mat was kept in my bag. noticed it only after getting home. when i went to get back the other one they said that i had cancelled the purchase of my free mat. why would i cancel my free mat? it happened in the outlet in nerul (east)...
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