Reliance Fresh — Complaint Against Inefficiency of the store/ personnel

Address:

Chennai, Tamil Nadu

Dear Sir / Madam, I would like to bring to your notice that the Reliance Fresh Store at the below mentioned address is the most pathetic and not a customer friendly store at all. I have been living in this Area since 2009. and never did i get a chance toclear my bill with in half an hour and most importantly the AC never works.Every time i buy milk from the store, it is stale and cannot be used. Today morning, it has reached heights of patience where i spent more than 1.5 hrs at the store and waited in queue for my turn(please understand i am a senior citizen of 67yrs age) and finally my turn comes and when i handover my Reliance One card ([protected]) for points to be en cashed as my bill amount was Rs.1440/-, they say its not possible to redeem then. When asked why they say the points have to be checked in another machine and its not possible. To be noted is that the entire store had just one billing executive doing the billing while there's such along queue of at-least 20 people waiting for billing. There is no courtesy towards a senior citizen who's been standing in queue for so long and spoiling my 2 hours time on Sunday morning. They have no right to do that in any case. I have always wanted to write to you about this specific store for long but didnt really notice that there are many others who face lots of issues. Most of the time the billing persons or customer care people are seen talking to each other or cracking jokes than helping the customers. A sincere request is either shut the store or provide the services with genuineness and customer care as your criteria. Store Location:Reliance Fresh Opp. Ramnagar Busstop, Bazaar Road, Madipakkam, Chennai-600091