[Resolved]  Reliance Fresh — Cost adjustment unsolved.

Address:

Thane, Maharashtra

Dear Relationship manager, We had mad a purchase of 80 pieces of kit-kat chocolates on 20th March 2014 amount paid : Rs 370/-. Supervisor code on receipt is 2645, receipt no : C7841. At Reliance Fresh, Mahadev Hotel, Next To Malhar Theatre, MTNL Exchange, Thane (W) - 400 602. Purchased chocolates were returned within half an hour and we made request for exchange purchase. Accordingly we made a purchase of 60 packs of sunfeast biscuit's cost Rs 570/-. As it was late in night and stores manager was not available and we were told that exchange amount could not process at that time as only stores manager has the authority to do so. So as per lady at cash counter's suggestion we made a separate payment and were told that balance amount for returned KitKat chocolate's Rs 370/- would be adjusted in our next transaction. After that day we had made a number of transaction but till date they have asked us to wait for cost adjustment. Now the stores people say the system does no allows to adjust this amount and are checking with higher up to for a solution. Please help to resolve this by adjusting the balance Rs 370/- with Reliance Fresh. Thank you Sanjit Potdar [protected]