Reliance Fresh — Republic day offer not available

Address:

Kolkata, West Bengal, 700126

Hi, I reside in Barasat, kolkata-126, West Bengal. There is an outlet of Reliance Fresh near my residence and I am a regular customer from last 3 years. I spend at least Rs 5-6 thousand each month while purchasing products from their outlet. However I am extremely disappointed with the kind of customer engagement focus they have in recent days. Last month, there was an offer that anyone making transaction of more than Rs 1000 from the outlet will get 1 Movie ticket voucher for Rs 49. My total bill was 5500 aprox, which means I was eligible for 5 tickets, however the counter boy handed over 2 tickets and informed that no more tickets are available. In this month also, there was an advertisement published that upon shopping of Rs 999, customers can pay Rs 6 for getting Rs 600 Voucher and get 1 kg sugar free for next 12 months. My total billing was of Rs 4400, however while making the payment, when I asked for the vouchers, counter boy said there is no stock available. This is absolute cheating and not expected from a company like Reliance. If the stock is not available and there is an offer, which a customer is eligible for, the matter should be escalated to concerned authority and provide the same to customer later. No such initiative was shown by the outlet. We do purchase grocery and other products often from Reliance Fresh, Big Bazar, More, e.t.c, I had never seen other competitors making such false promises. Once there is an offer announcement, they need to provide that offer to customer, instead of just giving an advertisement and pulling customer to their outlet and making them purchase product and at the end there is a sorry face stating that whatever is promised can not be fulfilled.