Reliance Fresh — Use of digital card.duping by cashier

Address:

Jaipur, Rajasthan, 302017

I made a good purchase at one of your outlets .I asked the cashier to redeem my points of over 6 years purchase and to add the current points. After a few days I made my monthly purchase at another outlet of yours to redeem all points. Cashier told me I had no points.
I was explained that it was a common practice to dupe costumers and transfer earned points.I a senior citizen with thick glasses should have read the faintly printed bill and matched the card number. The card so fondly made by my granddaughter. ALAS!