Reliance General Insurance — Received only 75% of claim

Address:	Gautam Buddh Nagar, Uttar Pradesh, 134003
Website:	reliancegeneralinsurance

Hi team,
Claim id: [protected]

My bike got stolen on 17th jan'16. However when i asked for claim. First of all they asked me to submit so many documents which costs me around 2k and i have to spend lot of time and then in mid may i got my claim which is only 75% of total amount. The reason they provided that i have only 1 original key of the bike. As i already mentioned in all documents that other key is already lost long back even when i taken the insurance at that time also i have only 1 key. So how can i reproduce both keys at time of claim. This is completely unacceptable. They have not asked while taking the policy that they require both at the time of claim. What a stupid policy.
Please try to resolve this i want complete claim.

Regards
Sachin