Reliance General Insurance — Ridiculous Car Insurance Renewal experience (unresolved) | |||||
Policy Number : [protected] Due date for renewal : 10th Sep 2015 Payment done for renewal : 10th Sep 2015 Mode of payment : Reliance Insurance portal - Online banking Bank : State Bank Of Travancore Transaction ID is either:[protected]IG0AQWZYG4 or just : IG0AQWZYG4 The amount has been debited from my bank account and I have my account statement to prove that there is no reimbursement from Reliance end so far. I was told that there is a grace period up to 24th Sep so I decided to wait for the amount to get reimbursed to repay. A service request was raised meanwhile. Reliance General Insurance then sends me a post to my billing address stating that the transaction has been cancelled and hence I need to make immediate payment to process renewal. How do you expect me to repay when you have not reimbursed the previous transaction? Kindly stop playing around and wasting my time, have your systems checked and rectify this issue at the earliest. Do you expect your customers to use their car without an insurance due to your inefficiency? Was this information helpful? | |||||
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Reliance General Insurance customer support has been notified about the posted complaint. Oct 20, 2015 Updated by rajagopalsrinath At your end transaction was aborted. At my bank side they are unable to find any such transaction and debating on something related to BILLDESK. Have a look at the emails attached file by file. Looks like you have also blocked my renewal access to your website.Since you had sent me a post saying I need to make immediate payment to renew the failed transaction I tried to check if I can renew the same on your portal but looks like my policy has been barred. Also, my login to the portal itself does not work since I tried doing a password reset and got error message. Check the images       | |||||
 4 Comments | |||||
Comments
Both your email and phone customer service have not given a proper resolution to this issue (service request no. 15543888 and 889). Instead you send me a post to my address stating cancellation of payment when the grace period is about to lapse in the next day or two.
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Reply
Dear Mr. Srinath,
We request you to kindly be patient in due process, your case has been forwarded to the concern department for due course of action we will get back to you.
Regards,
Reliance General Insurance
We request you to kindly be patient in due process, your case has been forwarded to the concern department for due course of action we will get back to you.
Regards,
Reliance General Insurance
Dear Mr. Srinath,
Unfortunately, the transaction was aborted and we have not received any credit on our account yet. We request you to kindly check with your bank.
Regards,
Team Reliance General Insurance
Unfortunately, the transaction was aborted and we have not received any credit on our account yet. We request you to kindly check with your bank.
Regards,
Team Reliance General Insurance
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