Reliance Gsm — Balance Deducted for VAS Service

Address:Indore, Madhya Pradesh

Sir/Mam,

my mobile no. Is [protected]. Reliance GSM Activated Vas service on my no. Without suscribing and my bal. also get deducted Rs 28 and Rs 20 two times yesterday and when i call to the RCare on *333 they told me the Charges deducted for using internet. They told me that the complaint will be booked on 198 and after trying more than 100 times their is no Response on 198. I have a valid net pack and the balance is deducted from my main balance. The Rcare on 198 didn't pick my call i m trying to call your service centre more than 100 times but no. response from there. side. Kindly book my complaint and get my Balance Back.

Regards

Megha Maheshwari
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Reliance Communications customer support has been notified about the posted complaint.
Feb 18, 2015
Updated by harshmaheshwari69
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Sir/Mam,

my mobile no. Is [protected]. Reliance GSM Activated Vas service on my no. Without suscribing and my bal. also get deducted Rs 28 and Rs 20 two times yesterday and when i call to the RCare on *333 they told me the Charges deducted for using internet. They told me that the complaint will be booked on 198 and after trying more than 100 times their is no Response on 198. I have a valid net pack and the balance is deducted from my main balance. The Rcare on 198 didn't pick my call i m trying to call your service centre more than 100 times but no. response from there. side. Kindly book my complaint and get my Balance Back.

Regards Megha Maheshwari
Dear Megha,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dear Megha,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account and we have also deactivated the VAS pack on you number. Thank you!

Cheers,
Reliance Communications

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