Reliance Gsm — Balance Detected without any notification

Address:

Chennai, Tamil Nadu

I have recharged 26th aug to my relaince GSM mobile. I had special offer for internet for RS.112 (Unlimited data pack with 28 days validity). So I have recharged for that amount to get that offer. I got 2 message from reliance(52811). 1. 2G data recharge of RS.112 is successfull. You will shortly get an SMS with details of data benifits credites to your account.2. Congratulations! 2G112 has been successfully activated on your phone. so after getting this sms i started using internet. After that I recharged RS.100 for the same number. I used net for few minutes and put my data offline. Then when I see my account balance it has only RS.47 balance in my account. so i called customer care (198) asked for the reason for balance deduction they were saying without net pack you have used internet in your mobile so that balance was deducted. But last night itself I put net pack and i got messaging saying its activated.then after sometime i explained my suituation with sesha one of the customer care person. they said that yes balance was deducted from our side will raise complaint and you will get your net pack validity what you have recharged and your deduction amount RS.118 within 2 days. after droping the call RS.47 which was remain in my account that also deducted . so totally 165 amount was deducted from my account and i ddint get data benifit .i raised 2 complaints with customer care from last four days but no solution provided and customer care persons answers also not satisfied. they are treating very rood.My complaint numbers:[protected]/[protected]... I am very old customer and now very disappointed with the response given by customer care.(Marimuthu, Kulanthaivel).