[Resolved] Reliance Gsm — Daily Balance deduction for VAS shemarooVP without my intervention | |||
MobNo- [protected] Since last 10 or 11 days, many vas messages like amount charged for VAS shemarooVP rs:10 like this are daily deducted from my account. when i complaint on 198, sometimes they refund else not. They are not deactivating R-world service from my no. despite of several complaints on 198 0r [protected] . Again they had deducted Rs 10 on 22/23/24 sep 2015 and not refunded my balance. Now whwn i call customer care on 198 or [protected] and press 9 on IVR menu to talk customer care. my call disconnected. Now my call is not connected to reliance customer care from last 3 or 4 days and even messages are not going to 121 despite verfied correct message center no. I am in loss of my balance daily due to these cheat reliance people by deducting balances from both mine and my wife no viz. [protected], [protected] Refund of my balances deducted due to these unsolicited vas shemarooVP, videostore, voiceCkt which is Rs 38 during these 3 days 22/23/24 sept 2015, as previous deductions due to these vas had refunded. also i want disabling of R-world service, any VAS packs, etc due to which my balances got deducted. Was this information helpful? | |||
Oct 15, 2016 Complaint marked as Resolved Verified Support Sep 24, 2015 Reliance Communications Customer Care's response Dear Dhirendra, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Sep 26, 2015 Reliance Communications Customer Care's response Dear Dhirendra, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||
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Also i am not able to message any text like Stop etc on 121, sending failed from last couple of days. So unbarred my no [protected] from messaging to 121 or 59111