Submit a Complaint
Mobile Service Providers
Reliance Communications

[Resolved]  Reliance Gsm — GSM Sim not working at all

Address:Bangalore, Karnataka, 560032
Website:www.rcom.co.in

I, Rajesh Shekar, am a reliance customer having Mobile Number [protected]. I placed a request with the customer care to convert of my CDMA Sim to GSM. I have visited the reliance store for more than five times and also I was asked to give the documentary proof numerous times. I received the New GSM sim but it is still not working. The problem with the GSM sim is that at first there was incoming facility working but now even that has stopped working totally. It has been more than 2 weeks now. I have tried getting in touch with the customer care but I am unable to connect. There has been a lot of inconvenience that I have faced for first getting the New GSM Sim and now due to its non functioning. Somewhere I feel I have been cheated as a customer for my grievances have not been heard. Kindly look into the matter and take necessary steps towards resolving the issue concerned or else I might have to seek legal assistance in this regards. Revert back as soon as possible. Regards, Rajesh Shekar Alternate Mobile No. [protected] EMAIL ID : [protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
May 29, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2015
Reliance Communications Customer Care's response Dear Rajesh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Dec 04, 2015
Updated by Ritu Meena Nobody has contacted me till now and neither the GSM is working. Network is there but I am unable to make call or receive call. I am in an urgency. Kindly do the needful as I have already waited two weeks.

Regards,
Alternative number-[protected]
Dec 05, 2015
Updated by Ritu Meena My complaint has been closed with no effective resolution and reliance people didn't even tried to get in touch with me. They didn't called me on the alternative number which I provided but called me on the reliance number I was making complaint from. I specifically told them to contact me on [protected] which I have mentioned here also. They even told me that the phone was switched off when actually I didn't receive any calls. They closed the complaint while I was speaking to them i.e, the customer care services. The resolution that they have provided me is to visit nearest reliance centre. I have already mentioned that I have visited reliance centres 7-8 times regarding the same but they were keen on keeping the phone down. I even tried n got in touch with the nodal officer Karnataka but no reply from that side. I tried calling in the office hours and nobody responded.
I want to know is this how reliance treats its consumers?
Shutting the complaint is the only resolution I got from them. I am keen on moving to appellate authority.
Regards
Rajesh Shekar
Alternative number: [protected]
Complaint comments 
3 Comments

Related Reliance Communications reviews

[Resolved]Reliance Communications - misusing find a friend in R-WORLD by somebody @madurai5[Resolved]Reliance Telecom - no customer support given(sion)[Resolved]Reliance Broadband - Phone disconnected for payment but not started after making payment[Resolved]Reliance Communications - NON-RESTORATION OF SERVICES1[Resolved]Reliance Communications - check this teliphone number ueed std22
View all 22889 Reliance Communications Reviews

Comments

i am making this complaint through a friends account here.
regards
rajesh shekar
Reply
My complaint numbers are 24027306 and[protected]. Kindly note that the calls incoming and outgoing both are getting disconnected without getting processed. Kindly note From Last two days the gsm sim is on roaming and the location is katpadi, vellore district, tamilnadu-632007.
I have tried changing the network selection even on roaming even then gsm sim is not functioning at all. I would appreciate if speedier disposal of the complaint will take place from your side with the maximum satisfaction to me as a customer.
Regards,
Rajesh Shekar
Alternate number- [protected]
Reply
Kindly look into the matter its been nearly 3 weeks. I had visited reliance store as the resolution provided to me yesterday. Lost hope in reliance. They are cheating customers. They run away from liability.
Kindly provide me reliance appellate authority for Karnataka's information. I want to proceed with the appeal.
Regards
Rajesh Shekar
Alternate number-[protected]
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    22889
    Pending
    370
    Resolved
    12596
    View all 22889 Reliance Communications reviews & complaints
    Reliance Communications Phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    Reliance Communications Address
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance Communications contact information