Reliance Gsm — Lots of service issues I used to hear from people that we should not use reliance GSM but this was my mistake to purchase a reliance GSM sim card.

Address:New Delhi, Delhi

# Recharged with 3G but internet not working never got 3G speed. some time works for few seconds not even one minute then again stops. last recharge was for one week 3G plan, same problem. # Around Rs.200.00 deducted from prepaid balance for no reason, calling customer care no. very difficult to get connected even trying again and again for half an hour thus got connected. Every time got connected they say technical error not able to check any thing, thus will not take my complain and I have to call again after some time. While speaking your representative they transferred to IVR without listening, some start shouting on customer. while asked to speak with senior said he will tell you same thing why should I transfer??? Is it the way to treat your customer. Totally very worst experience from reliance. You people providing Very Poor service.I will never use your company and I will tell the people not to use Relience Mobile phone services. Thanks for doing your VERY GREAT support and at my level best I will stop using your service and will transfer my no. to some other operator. In my view Reliance communication is a big fraud and nothing else. I can put all these things on social media also. while sent a mail getting reply We request you to fill the below mentioned details for GPRS poor speed. 1. Customers Name: - 2. MDN: - 3. Alternate No: - 4. Handset Make & Model: - 5. Speed test Result (Kbps): - 6. Slow speed trend (Customer facing problem for whole day/ for particular time period): - 7. With all sites/ Particular site: - 8. Complete Address with landmark where Customer is facing the problem, a. If House (complete postal address): - Customer’s city: - - Door No / Shop No/ Plot No/ House No: - - Area/ Sector/ Street Name: - - Village/ Post: - - Tehsil/ Zilla /District: - b. If Public location, e.g. School, Mall, etc: - Customer's city: - - Area /Sector/ Street Name: - We request you to fill the below mentioned details for balance deduction. 1.Decremented amount: - 2.Date & Time: - We would require the same to assist you better. We take this as a feedback to improve our services to meet your expectations. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, (name deleted) Officer - Customer Care Reliance Communication Limited. (when I have mentioned my area of resident why need all details? why house number? will you put a new tower over my head, and for second query asked for time and date of deduction, did any one keep checking balance every hour?) (I did not replied the mail and looking to change my number to other operator I am very happy for my other numbers with Airtel and Tata Docomo services)
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