[Resolved]  Reliance Gsm — Money has been deducted for internet usage without intimation

Address:

Vellore, Tamil Nadu

Sir/Madam, Mobile number is [protected]. This is to bring to your notice that On 15th September-2014 I have done recharge for net pack of Rs.125 and on the same day I got a message that this pack will be auto renewed on 14th October-2014 or 29 days from today. 15th of October my main balance got detected and again on 16th October I made a top up of Rs.200 since the message said the net pack will be auto renewed but that amount has also got detected without any prior message or intimation and i contacted customer care on 17th October but the reply what they said is that contact local reliance store and "sorry for the wrong message we cant do refund on it". On 21st October i raised a complaint on Reliance outlet a complaint has been taken with reference number[protected] and the message says that issue will be resolved in 2 days. I got a message that this (issue) service request number has been processed on 22nd October-2014 but when i called them and asked regarding this issue the reply is that sorry we cant check the issues or history which has been done before 3 days. Regards, Vijay