Reliance Infocomm Customer Care
Reliance Group
Customer satisfaction rating: 4%
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139
COMPLAINTS

Reliance Infocomm Customer Care

Reliance Group

Address
Dhirubhai Ambani Knowledge City
Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 22 2762 4213

Customer satisfaction rating
4%
Complaints
139
Pending
0
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Reliance Infocomm Customer Care related pictures (11)

Reliance Infocomm Complaints & Reviews

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Reliance Infocomm — Incoming message and calls not able to receive. [Resolved]

 itsdev on Nov 29, 2016
Hello,
I tried to port my number 9980017270 from airtel (Karnataka) to reliance (Rajasthan) at udaipur, I received new reliance sim of Rajasthan. But while porting reliance converted my sim from airtel ( Karnataka) to reliance (Karnataka), resulting my number been of Karnataka and sim is of Rajasthan.

Therefore, I am not able to receive incoming call and incoming message. Also, if i sent port out message, I am not able to receive UPC code.

For this, I have 2 solutions ( in my opinion):-
1> Either reliance should sent me reliance duplicate sim from karnataka...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Infocomm — Change tariff without information

 Ajayyadav1963 on Nov 21, 2016
Dear sir

Mera no 9314056105 hai post paid connection...
Aug me bill tha rent900-discount450+tax67.5=517.50
Ep me rent930+data&vas52.07-discount450+tax79.81=611.88
Oct me rent1050-discount450+tax92.58=709.7+late payment100=809.66

Last month bhi baat karane ki koshish ki thi lekin nahi suni gai...

Ab mai kya karoon?

Ajay yadav...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Infocomm — Lyf wind 4

 raghunathas on Nov 8, 2016
Dear sir,
I have take wind 4 mobile on 10-7-16 and it is started giving problem in charging port,
I went to visit lyf care centere ramanagar, they are not accept my mobile and started telling story mobile is physical damage.

When it was charging it was blinking, i tried to explain all the things, they are not able to understood & rejected.

As per their view this is charging port problem, i very clearly informed this is a board problem.

After this i changed charging port from outside, but still problem is same continuing and this is a pure...
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Infocomm — My simple card blocked

 dr.d.k.badri narayanan on Oct 27, 2016
Hi
I have been using the simcard 9543259493 for the past 7 years. Recently during the last year i could not use the simple regularly. I tried to make calls, but it could not be made. I tried to raise my issue with the provider, but no response as they have blocked. How to get unblock or port to some other provider? Please help me.
Thanks
Badri narayanan...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Infocomm — Asking for bribe to disconnect my mobile

 Kamlesh Santuramani on Oct 23, 2016
As i have reached the reliance gallery to disconnect my mobile no. 8055727977 on 17/10/2016.. Given all clear documents.. And cleared all my dues.. My next bill generating date was 23/10/16.. And after clearing all my documents and bill.. The person asked me for rupees 500/- as his charges for disconnecting the number as a comllain abt him on same day to customer care.. And also on 20/10/16. Customer complain no is 251176008. Now the gallery person is saying jo karna hai kar lo.. New bill generate hone ke baad mobile band karunga jisko dum hai rok ke dikhaye warna give me extra 500/- rupees.. Now...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Infocomm — I have not used my jio barcode but it shows that it has been redeemed

 Md Saif Ali Khan on Oct 20, 2016
I have generate bar code from my 4g mobile 03.10.2016 but when i went to reliance digital store 20.10.2016 for new jio connection at your aligarh (Medical road) store reliance digital. They put my finger print and after process all data have told me that my welcome offer bar code has been redeemed. I am helpless why my imei phone generated bar code redeemed while i have not taking any jio sim. Please help me it's very urgent that my imei / bard code has been stolen by another.
It's too big problem because my aadhar and kyc are registered for generating the code.

My bar code...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Infocomm — Cheated by company Reliance communication

 Aniruddha Jha on Oct 20, 2016
Dear sir,
Greeting from Jugal Kishore Jha !
I would like bring this matter for your notice .we have have been cheated by company Reliance communication.I believe, i am not only person who has been cheated, there are so many people are cheated every day in india .we have raise several grievance to various stage but there are no response from anybody .
Let me share my stories .I am Jugal kishore jha & Retire state government employee
Based on agreement and consequence offer from mr. rjeev kumar c/o reliance 3g solution, who came to came across a advt in ananda bazar newspaper...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Infocomm — Jio offer not credited

 Dr.avijaiswal on Oct 19, 2016
My Jio sim mob no 8299367924 I purchased Lyf wind 7 mob. I consumed 2 GB data but after this my Jio welcome offer is not credited. I purchased mob and activated it on 1 Oct and on 2 Oct 2 GB was over than till now I am unable to use net I am complaining since 17 days customer care people only giving time to wait 48 hrs but till now my service is not started. It was told that daily 4 GB will be credited but nothing has been done. Now I want to return Lyf mob and sim and want my money back and compensation for not giving service as told....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Infocomm — Reliance Jio Welcome Offer Fraud

 Vasudev Krishna on Oct 7, 2016
Respected Sir/ Ma'am,
I study in Shivaji College, DU. On 6th and 7th October 2016, we were informed by the college that Reliance Infocomm would be arriving at our college for distributing Jio sim cards. We were asked to generate a Welcome Offer Code by downloading the Jio apps from the playstore. I completed the entire process and successfully generated the code. When I went to the agent for the sim card, he asked for my Aadhaar card and Welcome Offer Code which I handed over to him. He told me to press my thumb on the thumb print machine and I did as asked. Then, a friend of mine called...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Infocomm — Jio sim-bar code already redeemed

 Rakesh Thurupu on Oct 6, 2016
Went to the reliance digital located at kphb(pin code:500072) after standing in the queue for 3.30hrs i showed the offer code generated to the person when he scanned the code the software says that the coupon code is already redeemed.How this can happen when I went to the store for the first time no one in the store could help on this issue and the person is so rude while talking to the custimers, so many people are facing the same problem and jio doesnt come out with a solution.I tried calling up customer care but that never connects, took the twitter and facebook handle of jiocare and complained...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Reliance Infocomm — Jio sim issuance

 Yuvan Sridhar on Oct 4, 2016
I was asked to download the jio app and get the coupon, after which i had to wait in a queue for almost 3 hrs after which i showed the coupon to the executive and provided the aadhar number and finger print. The executive says the coupon has been redeemed. I have only one smartphone in my family and yet he says it was redeemed. He sent me to another office where the officer said he cannot do anything about this. If there is a fraud the company should atleast help in solving this issue. Now he says i have to change the phone. Do you think we can afford another phone to buy a sim? If your company...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Infocomm — Sim card not activating

 raghu_munna on Sep 25, 2016
1st of all i have waited for 2 weeks to get a jio sim
then after getting the sim the staff at reliance digital told me that the number is not generating
after a few complaints the number is generated
now my jio number is 8660068101
now my sim card is not activating
i have been waiting for a week now
and my phone is not generating offercode so that i can buy a new sim...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Infocomm — Poor 4g network and services

 Rajesh Raja74 on Sep 24, 2016
Relaince No. 9381975171
I have been using your data network for more than two years.
Recently i have upgraded to 4G by buying Wi-Pod and from the day one its functioning is not satisfactory.
For the past 15 days, no service is available and I am trying several methods as suggested by your persons, but of no use.
Only red light is flashing over the 4G.
I am using it for my official purpose and my performance is heavily affected due to this.
Already I have logged a complaint vide 250223471, which was closed by some one, without resolving the issue.
Yesterday...
Complaint comments  Read comments [4]Complaint category Broadband

Reliance Infocomm — Blacking Of Jio Sims

 Divyanshu Jena on Sep 22, 2016
Due to the huge popularity of jio sims the Digital Express staff in Durg are selling jio sims for about Rs 300/sim. The sim should be provided for free according to the company but they keep on telling that the sim is out of stock so come back later. And they secretively tell that sim is available if you can pay Rs 300. This is causing customers a lot of problem even though there is sim available in the shop. This blacking of jio sims has been going on by the other shops but this was not expected from the Digital Express Shops. And they too have started doing this thing.

So it's a...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Infocomm — Offer Changed

 Divyanshu Jena on Sep 22, 2016
I had bought a JioFi device about one month ago which cost me Rs. 2900.
With it I received a Jio sim with number 7000630747.
The benefit of JioFi was that I received Jio Preview Offer with it which meant unlimited 4G data.
But now it has been converted to Jio Welcome Offer.
Due to this there is a limit of 4GB daily usage.
Therefore I cannot get unlimited data Preview Offer which was promised with JioFi device.
There are atleast 4-5 users for this JioFi device. Hence the data is exhausted quickly.
I bought JioFi hoping that it would suffice...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Infocomm — Lyf unlimited data offer shifted to 4gb per day cap

 vikyy on Sep 20, 2016
My no. is 7014449685, i purchased lyf handset with free jio sim which was activated around 20th aug'16.
I used the unlimited uninterrupted data service for about 8 days only as i had to move to a location where jio services were unavailable.
Now after returning back to my home i see that the speed which earlier used to be around 1.5 to 2 mbps has been reduced to 200 kbps and on top of that most of the sites doesnt open.
Now to my biggest surprise jio has put a cap of 4 gb data usage per day and 128kbps speed after consumption of 4gb per day (which is actually equivalent to...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Infocomm — SIM Activation

 Viruhemanth on Sep 19, 2016
I have bought my jio sim from jio care chittoor on 6-9-16, and waited till 9-19-16 for the activation but its not activated yet when i visited jio care they are not responding properly. people who are related to staff are getting their sim activated or in some centers those who bribe the staff their sim is getting activated. mukesh ambani on the launch of jio has promised that the activation will not take more than 15 minutes but in reality its just a myth. jio is just doing some marketing stunts to attract customers....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Infocomm — Cheating lyf handset users with false promise of 90 days unlimited jio preview offer

 roy1986 on Sep 19, 2016
I have purchased a lyf handset for jio preview offer for unlimited 4g access on 15th of august, 2016 and my jio number is activated on 24th august and it shows that i am eligible for jio preview offer with unlimited 4g access for 90 days which will end on 24th november, 2016. Suddenly on 5th september my plan was migrated to jio welcome offer with 4gb data capping per day. It is totally unacceptable and i feel cheated. I have purchased this lyf handset only to avail jio preview offer of unlimited 4g access and now they have opened it for all and cancelling previously promised offer for existing...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Infocomm — Jio sim [Resolved]

 soumyadeep09 on Sep 16, 2016
Hi,

I have suffered a lot to get a jio sim. I have visited Ecity Reliance digital store more than 10times in past month but they are changing the rules for getting a sim again and again.
I visited on sept 3rd they wrote my name and number and said we will call and then you have to come to get the sim. When i didn't get the call i visited two times and they said wait for the call and on 13th sept when i visited store there was different scenario they were giving sim to only those who have karnataka adhaar card. Outside people they aren't giving and also there was...
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Infocomm — JIO sim not activated

 tivimbardez on Sep 15, 2016
Hello team,
This is a complaint regarding the jio sim that i issued more than 15 days ago and it is still not active .I contacted to the retailer for the same but no friendly response I achieved. So I would like you to activate my Jio sim or provide me with some usef information as soon as possible.
Host-Aman Gupta
Sim No.-89918720400004051304
Jio mobile no.-7011315125
Current mobile no.-8173825515...
Complaint comments  Read comments Complaint category Mobile Service Providers

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