Reliance Infocomm Customer Care
Reliance Group
Customer satisfaction rating: 3%
Submit a Complaint
132
COMPLAINTS

Reliance Infocomm Customer Care

Reliance Group

Address
Dhirubhai Ambani Knowledge City
Mumbai
Mumbai City District
Maharashtra
India - 400709

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 22 2762 4213

Customer satisfaction rating
3%
Complaints
132
Pending
0
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Reliance Infocomm related photos (10)

Complaints with pictures are more trusted and informative    View all

Reliance Infocomm Customer Care related pictures (10)

Reliance Infocomm Complaints & Reviews

Sort by:

Reliance Infocomm — Sim card not activating

 raghu_munna on Sep 25, 2016
1st of all i have waited for 2 weeks to get a jio sim
then after getting the sim the staff at reliance digital told me that the number is not generating
after a few complaints the number is generated
now my jio number is 8660068101
now my sim card is not activating
i have been waiting for a week now
and my phone is not generating offercode so that i can buy a new sim...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Infocomm — Poor 4g network and services

 Rajesh Raja74 on Sep 24, 2016
Relaince No. 9381975171
I have been using your data network for more than two years.
Recently i have upgraded to 4G by buying Wi-Pod and from the day one its functioning is not satisfactory.
For the past 15 days, no service is available and I am trying several methods as suggested by your persons, but of no use.
Only red light is flashing over the 4G.
I am using it for my official purpose and my performance is heavily affected due to this.
Already I have logged a complaint vide 250223471, which was closed by some one, without resolving the issue.
Yesterday...
Complaint comments  Read comments [2]Complaint category Broadband

Reliance Infocomm — Blacking Of Jio Sims

 Divyanshu Jena on Sep 22, 2016
Due to the huge popularity of jio sims the Digital Express staff in Durg are selling jio sims for about Rs 300/sim. The sim should be provided for free according to the company but they keep on telling that the sim is out of stock so come back later. And they secretively tell that sim is available if you can pay Rs 300. This is causing customers a lot of problem even though there is sim available in the shop. This blacking of jio sims has been going on by the other shops but this was not expected from the Digital Express Shops. And they too have started doing this thing.

So it's a...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Infocomm — Offer Changed

 Divyanshu Jena on Sep 22, 2016
I had bought a JioFi device about one month ago which cost me Rs. 2900.
With it I received a Jio sim with number 7000630747.
The benefit of JioFi was that I received Jio Preview Offer with it which meant unlimited 4G data.
But now it has been converted to Jio Welcome Offer.
Due to this there is a limit of 4GB daily usage.
Therefore I cannot get unlimited data Preview Offer which was promised with JioFi device.
There are atleast 4-5 users for this JioFi device. Hence the data is exhausted quickly.
I bought JioFi hoping that it would suffice...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm Ltd. — My sim not ready for tele verification

 sankar deyy on Sep 20, 2016
I am taken jio sim 15 days before number 7003586612 i got sms & mail this

Dear Customer,

Thank you for choosing Jio.

We have received your application for Jio Number. Your order number is NO0000089IC0. We will reach you with an update on your order soon.

For any queries or support, please call us on 1800-88-99999 from any number. You can also write to us at care@jio.com.

Thank you,
Team Jio

but still now my sim is not ready for tele varification so look this matter & do needfull....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Infocomm — Lyf unlimited data offer shifted to 4gb per day cap

 vikyy on Sep 20, 2016
My no. is 7014449685, i purchased lyf handset with free jio sim which was activated around 20th aug'16.
I used the unlimited uninterrupted data service for about 8 days only as i had to move to a location where jio services were unavailable.
Now after returning back to my home i see that the speed which earlier used to be around 1.5 to 2 mbps has been reduced to 200 kbps and on top of that most of the sites doesnt open.
Now to my biggest surprise jio has put a cap of 4 gb data usage per day and 128kbps speed after consumption of 4gb per day (which is actually equivalent to...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Reliance Infocomm — SIM Activation

 Viruhemanth on Sep 19, 2016
I have bought my jio sim from jio care chittoor on 6-9-16, and waited till 9-19-16 for the activation but its not activated yet when i visited jio care they are not responding properly. people who are related to staff are getting their sim activated or in some centers those who bribe the staff their sim is getting activated. mukesh ambani on the launch of jio has promised that the activation will not take more than 15 minutes but in reality its just a myth. jio is just doing some marketing stunts to attract customers....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Infocomm — Cheating lyf handset users with false promise of 90 days unlimited jio preview offer

 roy1986 on Sep 19, 2016
I have purchased a lyf handset for jio preview offer for unlimited 4g access on 15th of august, 2016 and my jio number is activated on 24th august and it shows that i am eligible for jio preview offer with unlimited 4g access for 90 days which will end on 24th november, 2016. Suddenly on 5th september my plan was migrated to jio welcome offer with 4gb data capping per day. It is totally unacceptable and i feel cheated. I have purchased this lyf handset only to avail jio preview offer of unlimited 4g access and now they have opened it for all and cancelling previously promised offer for existing...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm Ltd. — Service barred by the Company

 Shree Prakash Gupta on Sep 18, 2016
Service of Incoming and outgoing calls of My Jio Mobile No. 7003432251 is stopped by the company from 15/09/2016 more over the new handset LYF WIND purchased on 03/08/2016 for Rs. 5500/- is also defective since I purchased it. Handset and Jio Sim was purchased from RAJ ELECTRONICS 314A, CHITTARANJAN AVENUE, KOLKATA - 700006. PH- 22415843....
Complaint comments  Read comments Complaint category Telecommunications

Reliance Infocomm — Jio sim [Resolved]

 soumyadeep09 on Sep 16, 2016
Hi,

I have suffered a lot to get a jio sim. I have visited Ecity Reliance digital store more than 10times in past month but they are changing the rules for getting a sim again and again.
I visited on sept 3rd they wrote my name and number and said we will call and then you have to come to get the sim. When i didn't get the call i visited two times and they said wait for the call and on 13th sept when i visited store there was different scenario they were giving sim to only those who have karnataka adhaar card. Outside people they aren't giving and also there was...
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Infocomm — JIO sim not activated

 tivimbardez on Sep 15, 2016
Hello team,
This is a complaint regarding the jio sim that i issued more than 15 days ago and it is still not active .I contacted to the retailer for the same but no friendly response I achieved. So I would like you to activate my Jio sim or provide me with some usef information as soon as possible.
Host-Aman Gupta
Sim No.-89918720400004051304
Jio mobile no.-7011315125
Current mobile no.-8173825515...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Jio Infocomm Ltd. — No activation of my jio sim since 15 days

 deb1234deb on Sep 13, 2016
Respected sir,
Sir i have got that sim from 29 aug.. But still not activated.. Can i get some help from jio side???

Jio no:- 7008324373
I had two message from jio. These are

Thank you for choosing jio. We have received your application for new connection. Your order number is no000005djir.
Thank you,
Team jio, due to overwhelming response to our jio preview offer, there may be some delays in activating your connection. We will inform you via sms once your jio number 7008324373 is ready for televerification. Thank you, team jio....
Complaint comments  Read comments Complaint category Products & Services

Reliance Infocomm — Reliance Jio Sim And MiFi Device [Resolved]

 Balram28 on Sep 11, 2016
I brought both Jio Sim And the Jio MiFi Device from the reliance digital store on 6th of september and today after 7 days I didn't got any sms/email for activating my sim.

I went to there store thrice, stand in the scorching heat to know about the application status and everytime he returned me saying.. Free ki chije aisi hi hoti hai (Things which are free are like this only) and aap 15-20 din aur wait kar lo (wait 15-20 days more) .. I can't help you.

When I called up on there toll free reliance number from my alternated number, they kept me waiting for a wooping...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Reliance Infocomm — Jio sim has not been activated

 intekhab@ alam on Sep 10, 2016
My jio sim card no.7003830787 has not been activated. despite several complain made to " the appellate authority reliance jio infocom ltd. Ecospace Business Park, tower3-B, 4th floor street 59, M wide road, new town, rajarhat kolkata - 700156" no reply has been given from the company's top customer care authority. what should be done in this regard ....
Complaint comments  Read comments Complaint category Internet Services

Reliance Infocomm — Activation of jio sim.

 manishsinha1996 on Sep 10, 2016
Hello, sir/madam, i bought a jio sim almost 3 weak ago but still is not activated what should i do ? i summited all my proof with barcode when i vist to reliance digital store they said to that your documents has summited sucessfully but no any response is seen in my sim it is not activated now .my alternate no is ...(8986769590)...plese activat my sim error is not registerd on network...
Complaint comments  Read comments [2]Complaint category Internet Services

Reliance Jio Infocomm Ltd. — JIO SIM card not activated yet almost 10 days crossed

 Ankush Nain on Sep 4, 2016
Hello JIO Team,

This is Ankush Nain, I bought JIO sim card on 26th august 2016 form “Reliance Digital Xpress Mini”
D-175, Maharaja Agarsen Marg, Block C, Kamla Nagar, New Delhi, Delhi 110007

My address: 7/9 2nd floor indra vikas colony, delhi 110009
Mob.- 8802312301

Almost 9 days crossed, till now my sim card was not activated, I approached the above mentioned “reliance digital xpress mini stores” many times. But I didn’t receive proper response from them. They are not even considering to check my CAF form Status. I never seen...
Complaint comments  Read comments [1]Complaint category Telecommunications

Reliance Infocomm — Reliance Jio Jiofi activation delay

 Lpp on Sep 3, 2016
I have purchased Reliance JioFi router device for 2899 from Reliance Digital in Kottayam, Kerala on 30-08-2016. But the Jio sim not yet activated and didn't get the tele verification message. I have submitted all documents at the time of purchase. Please help me to resolve my issue. i have disconnected my active internet connection too. Please resolve this matter immediately....
Complaint comments  Read comments [2]Complaint category Telecommunications

Reliance Infocomm — Sim not activated because document still not scanned even after 12 days

 dktbrl2003 on Sep 3, 2016
On 22 Aug I visit, sec 32, Chandigarh, Digital Xpress Mini @ 8:15 PM, they don't give SIM, whereas on netbtimming is upto 10. PM.
on 23 Aug they submitted my form, but sim not given, said when SMS received on your mobile, come to us.: the SMS never come( till 3 Sep 16)
on 24:they said server is down, same on 25-26 Aug..
but on request they gave sim agaist my two applications.
on 28 one of SIM ACTIVATED, but no SMS come.
Then I complained about non activation of my other number 7009253662, complain no-SR0000016FVK on 28 Aug, that is still not resolved, even non...
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Infocomm — Reliance jio

 Lenovo. on Sep 2, 2016
I bought Reliance Jio sim on 25 of August and still it is not Activated.. I got this message on 26 that, . Dear Customer, Due to overwhelming response to our Jio Preview Offer, there may be some delays in activating your connection. We will inform you via SMS once your JIO number 701######6 is ready for televerification. Thank you, Team Jio.

How much time it will take to activate?? Please Tell....
Complaint comments  Read comments Complaint category Mobile Service Providers

Reliance Infocomm — Persistent network problem

 abhishek981 on Aug 29, 2016
I have ported my idea sim to reliance 2 months back having assurance from reliance infocomm representative that i would get proper network at my hometown modinagar. As i do a daily up down from modinagar to my office in noida, so i need proper network at both the places.
Since the day one my reliance services started i am getting no network coverage at my home town. Neither can i call other nor i get any call. That was my primary contact number that i have ported to raliance, i have been loosing too many calls.

I have complained multiple times but i have got no support / resolution....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Recently Discussed

(0 minutes ago)
Vodafone India
Contest on http://www.contestkhel.com
(25 minutes ago)
Asian Big Bazaar
Frauds done by asian big bazaar
(59 minutes ago)
Dhamaalshop.com
Order not tracking and no customer care support
(1 hours 1 minutes ago)
Dhamaalshop.com
I am purchased videocon 32inch led TV.it is not deliver, no customer care support, my oorder not tracking, I want refund my money. Rs:6749/-
(2 hours 23 minutes ago)
home based e services
Typing work at home

Featured Complaints