Reliance Infocomm — Migration to reliance 4g lte from reliance netconnect with same plan is false.

Address:

Mysore, Karnataka

I am a long time reliance netconnect+ wireless broadband user (#[protected]). Recently, as you all know, reliance communications has made it mandatory for all its customers to migrate to 4g as the cdma services would not be available and were sending the invites to all its customers promising that the same plan will continue after migration to 4g.

I am presently under truly unlimited plan of reliance net connect+ paying 999 bucks+ taxes every month in karnataka circle which does not come under any fup restriction. When i spoke to one of the reliance executives via web chat, he spilled the beans saying that after migration to 4g, it comes with 25 gb/ month fup restriction after which the speed heavily brakes (Speed "throttles" in his opinion) to 144 kbps. When questioned further, he mentioned that it is the company's policy to keep fup capped at 25 gb.

This is not only not fair considering what they have promised in the mail (Without any change in plan) and what they are actually delivering, but also amounts to cheating and fraud by manipulating the plan by stealth without the knowledge of the customer.

Request reliance communications too to take this corrective feedback and deliver as they had promised in the mail.

Best regards,
Adithya
[protected]@gmail.com