[Resolved]  Reliance Infocomm — Non receipt of security deposit - [protected] & [protected]

Address:

Mumbai City, Maharashtra

I am a user of the above 2 numbers from Reliance Infocomm. I have migrated from Post Paid to Prepaid since the past 4 months. Previously I had deposited security deposits with them of Rs. 2000.00 & s. 250.00 Upon migration I was informed that I will receive the cheques via mail in 90 days. As I did not receive these cheques, I have been repeatedly following up with them at Customer service Numbers, who refuse to take a complaint as my calls land up in the pre paid department due to automatic choice of the IVR. They advised me to visit their local Web World office, and they send some internal email, where I receive no confirmation and neither any complaint number or a reference number. When I wrote them an email they refuse to respond as there is no complaint number to the nature of this complaint. I have written numerous emails regarding the above, but there is no response from their end. Sir, please tell me how am i supposed to follow up without getting a valid complaint number from any end? Please guide me out of this mess and ask the company to pay back my security deposit which is lying with them my email id is kabirmaster.[protected]@gmail.com