[Resolved] Reliance — Irresponsible customer service - wi pod speed issue - complain no.[protected]

Jehovah.G

from Mumbai, Maharashtra

Address:

641045

I am deeply disappointed for purchased your reliance wi pod ( 14.7 ) mbps speed dongle . No .[protected]

As per the conversation had with your customer care rep pavithra on Oct 8th reg, speed issue and assured us the matter will be resolved in 2 days with physical inspection .Till now i can able to get a upload speed of 34 Kbps which you assued me that the upload speed will be 5 .7 Mbps, and download speed at 14 . 7 Mbps speed, This is utter false assurance given to customers in the name of high speed wi pod dongle .

I feel it is really cheating the customers due to competiton with other networks

expecting your early response.

rgds

jehovah. G

COIMBATORE

r

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Oct 17, 2016

Complaint marked as Resolved

Verified Support

Oct 10, 2015

Reliance Communications Customer Care's response Dear Jehovah,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Oct 21, 2015

Reliance Communications Customer Care's response Dear Jehovah,

We hope that our customer service executive has addressed all your concerns during the interaction. Hence, request you to visit any of our nearest Reliance Mobile Store for further assistance. We have a store locator service that will guide you to the nearest store. Click here for more info : http://bit.ly/1GXF1G2

Regards,
Reliance Communications