Reliance Jewels — Poor workmanship

Address:	Kota, Rajasthan, 324002
Website:	www.reliancejewels.net

As per invoice no.[protected]ino1656 dated 28/12/2015 i booked some items and got the delivery in feb 2016. the article no. 8ku0186989 mangal sutra’s quality was found very poor. it has been broken two times within 4 months. the first time in mar-16 & second time in may-16. first time it was repaired in apr-16 and second time it was given for replacement on 08/07/2016 as per repair form 50337. after 2-3 days your representative called me & said that the item could be replaced within seven days from the date of delivery. but he did not inform me earlier at the time of booking as per terms & condition. he said that the item could not be replaced, but he will try to replace it otherwise it would be repaired without any charge. i agreed for repair but the representative did not give any information till 22/07/2016. on date 22/07/2016 i went to your showroom to collect the item, but it was not handed over to me because the weight of the item was not found proper. the showroom manager told me that the item would be delivered to me at my home. on 23/07/2016 he called me for delivery. but i asked him to certify the weight of the item. and he refused to certify the weight of the item and did not deliver at my home.
This is for your information and further necessary action.