Reliance Jio — Irritating customer care service.

himanshboy

Address:

Bikaner, Rajasthan, 334004

I have jiofi m2 model and its been 7 days my device is not working. And the customer care service centre is not good enough in bikaner.
My jiofi no. Is [protected]. My device's hotspot led started blinking after hard reset. And after that i can not connect my wifi to jiofi m2. The default ssid is shown in available networks but the default password do not work.
When i called to customer care then they replied me after 3 days that the problem is in hardware. So i need to go service centre.
But when i go to service centre in bikaner they did nothing just update software. I did go two times there but both time they did the same thing and return my device without checking it.
Now i am really mad at the service of the reliance jio care.
They wasting my time and money both, since the centre is 14km away from my home.
Now i want to replace my device.

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Reliance Jio Infocomm customer support has been notified about the posted complaint.

Nov 19, 2016

Updated by himanshboy My jiofi m2 stopped working, but when i go to service centre in bikaner they do Nothing and just update my software. But i told them that fault is in hardware, as customer care suggest me to go to the service centre for hardware issue. I go twice there but they did nothing just wasting my time and money. Now i want to replace my m2 device.