Reliance Jio — Sim activation problem

Address:

Indore, Madhya Pradesh, 452012

I got reliable jio sim on 17th August in an offer after purchasing samsung A7, still waitng for its

I purchased Samsung A7 2016 edition on 15 th of August
As i was told about the reliance jio sim
I went to the reliance digital express on the same day
There I was told to come on 17th
I went there on 17th evening at7:30
Initially the reliance peole denied me to fill my form that time stating that they can't entertain me that time and told me to come next day around 12 noon
I called the samsung person who assured me to help in getting sim during my purchase of mobile
He called his fellow who was already there, he then helped me that day to get the sim on 17th August
Even by this time my sim has not been activated... ( don't know the reason)
Daily it is assured me ( on phone) that the sim will be activated by evening stating the congestion in network
Is really that congestion in network is there then how the services will continue
And when the sim will be activated..

Really confused whether i have made a wrong step by purchasing Samsung A7 after knowing jio offer...

Why Reliance is not giving which is promised ..