Reliance Life Insurance Customer Care
Reliance Life Insurance Company (RLIC)
Customer satisfaction rating: 12%
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519
COMPLAINTS

Reliance Life Insurance Customer Care

Reliance Life Insurance Company (RLIC)

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Address
9th floor/10th floor, Building No. 2, R-Tech Park, Nirlon Compound, Next to Hub Mall, Behind I- Flex building, Goregaon, (East)
Mumbai
Mumbai City District
Maharashtra
India - 400063

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 3000 2222

Description
Reliance Life Insurance Company (RLIC) is amongst the leading private sector life insurance companies in terms of new business premium with a market share of 5% of the private sector life insurance industry. The company has over 7 million policy holders with a strong distribution network of close to 1,230 branches with over 124,000 agents as of March 31, 2013. Reliance Life offers life insurance products targeted at individuals and groups, catering to four distinct segments: protection, children, retirement and investment plans.

Additional info
Registered Address:

H Block, 1st floor, Dhirubhai Ambani Knowledge City, Navi Mumbai (New Mumbai), India 400710

Customer satisfaction rating
12%
Complaints
519
Pending
184
Resolved
20
So far so good - The company responded to our notifications and is working on resolving complaints.

Reliance Life Insurance related photos (42)

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Reliance Life Insurance Customer Care related pictures (42)

Reliance Life Insurance Complaints & Reviews

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Reliance Life Insurance — Misconduct, deceived and fraud by staff & telecaller

 Bijan Sarkar on Sep 13, 2016
My self Bijan Sarkar, take a policy of Reliance Life Insurance company from Kolkata, Guaranted Money back Policy no- 52378343 client ID- 93358085 issued on 24th September, 2015.
This is to bring your kind and urgent attention, that I have deceived and fraud by the agents and Telecallers of Reliance, Kolkata office.

For your knowledge, in past my previous office ( Automobiles Dealer) had made a policy of Bajaj Allianze in April, 2002 on my name against my PF deduction of my salary. The policy premium was Rs. 22404/- (yearly). After 3 years the company has closed without paying...
Complaint comments  Read comments [1]Complaint category Insurance

Reliance Life Insurance — Policy no. 52631026 - issue in regards to benefit of policy

 CAPG on Sep 4, 2016
Dear Sir

We have purchased a Reliance Guaranteed money back plan from north India Finserve Pvt. Ltd. on 12 April 2016 for Rs 50000 P.a. Premium for 10 Years. Agent/ Broker code is 21364762. They told us many benefits in the plan but in actual all benefits are not available. Mr. Rohit Sharma, one of executive from their team explained that we have received following benefits from the plan if we don't want to continue this policy after three years. Guaranteed Loyalty Addition 26, 319, Surrender value after three years 72377 and proportionate value of sum assured which are calculated...
Complaint comments  Read comments [2]Complaint category Insurance

Reliance Life Insurance — Complaint for refund

 tarang6888 on Aug 31, 2016
Respected Sir/Mam,

I am Tarang Patel from Surat. I have complaint for my policy and policy no is 50567756 . Name of policy holder is, Sharmilaben Satishbhai Patel. I got this e-mail ID from toll free customer care.

I got call from Ghaziabad for reliance life policy. They told me if you buy this policy of reliance life then you will get loan against this policy. If you buy this policy of 2, 00, 000 INR then you will get 20, 00, 000 INR as a loan amount in 45 days. Then they told me, i want ID proof and Cheque with sign for verification . Then I post these documents....
Complaint comments  Read comments Complaint category Insurance

Reliance Life Insurance — Miscelling done for policy number 51820639

 shwetakurra on Aug 30, 2016
R/sir, mam
I mohinder singh from badsa want to refund amount against policy number 51820639. As the agent sold the policy with fake commitment.
He told me i have to pay single premium & i will get a cover for 10 years. But i later came to know its a regular 10 years paying product. I am a retired pensioner & my age is 67 years & my financial condition is poor. i am not in condition to pay the regular premium. many times i went Bahadurgarh Reliance office. but thay didn't listen my complaint.
kindly look into matter & refund my paid amount which is earned by very hard work....
Complaint comments  Read comments Complaint category Insurance

Reliance Life Insurance — Not received any information about my policy no. a3727685 dated 20/3/2009 [Resolved]

 Geetanjali Kaur on Aug 23, 2016
Please tell me about my policy no. A3727685 application inward date:20/03/2009 and my advisor code is 20556128 lalita pardal policy is in the name of geetanjali kaur under your super investment plan ant amount paid was rs.15000.00
Pl. Inform me over my phone no. 7055517215 or e-mail at anmol3009@gmail.com

Please note that advisor contact number is not working...
Complaint comments  Read comments [1]Complaint category Insurance

Reliance Life Insurance — My life insurance policy has been terminated in spite of my 3 years premium payment and the non receival of fund value cheque [Resolved]

 Arshad1972 on Aug 22, 2016
Dear sir,
This is regarding my reliance life insurance policy no10399667, which i purchased in 2006 for 10 years term. As per terms i have paid 3 years premium and continued my policy.
But this policy has been terminated in 2015 and the final fund value of rs 699000 was sent to my policyholders address. But i was not informed about the termination of the policy and was sent to my address where i donot stay now.
This instrument was sent by registered post no
Arshad jamal sayed,
Pod no rm747036038 in
Dated 23-06-2015
Sent by registered post. But...
Complaint comments  Read comments [2]Complaint category Insurance

Reliance Life Insurance — Life insurance fraud [Resolved]

 Akash17 on Jul 14, 2016
I had my policy done with ur company
I paid amount
N the fraud is done by ur policy advisor
I had somewhere around 28 policies
N not even a single penny is given back to me

No one is responding to our vows
Please look into the matter i have great loss in lacs..

I have already complaint many time but no further actions are done

Help me or tell me a way out...
Complaint comments  Read comments [1]Complaint category Insurance

Reliance Life Insurance — Without information final cheque has been sent to my address [Resolved]

 Rajeev Kishore on Jul 6, 2016
Dear Sir,

I have policy and client ID number 03487214 and policy no is 11611968. Policy Term is for 10 years . Started on 29/02/2008. I regularly paid three years post that I didn't pay but I was regularly see the policy fund details through reliance site. Today on checking the site found that all policy details and fund information has been removed and at the same time I call to customer care. Customer Care person informed me that your policy was not active from long time due to that reason it has closed and final reimbursement has been send to your home address and it is send on...
Complaint comments  Read comments [1]Complaint category Insurance

Reliance Life Insurance — Complaint [Resolved]

 Amar Singh KUshwaha on Jul 5, 2016
Sir
Maine apni wife mamta kushwaha ke name ek policy liya tha jiska policy no. 19263269 hai. Wife ki death novenber 14 me ho gayi thi. Maine death claim october 2015 me death claim kiya tha. Abhi tak mujhe paisa nhi mila. Jabki maine branch ghatampur me sare documents diye the.branch me pata karne pr bataya gya ki aapki check waapas ho aayi hai.dubara reqest lagane ke liye maine 2 bar poore documents diye. Lekin Suneet ji ne meri reqest nhi lagayi.
Sir nine month hone ke baad bhi mujhe paida nhi mila. Jabki LIC ka death claim mujhe 41 din me mil gya tha.Suneet ji kahte hai ki tumhe...
Complaint comments  Read comments Complaint category Insurance

Reliance Life Insurance — Premium receipt updation or send my address for the policy no.-17358197 (2016-20170

 arindam1986 on Jun 24, 2016
Sir/madam,
I have paid my premium amount rs 10000/- against my olicy no.-17358197 on 24-06-2016 through online payment. The transaction id is-6504115.

But till now premium payment reciept is not available on the website. So please you take a neccessary action to update and sent my address the pemium payment reciept of plicy no.-17358197 (2016-2017).

From
Mousumi rani sardar
Mob.-9153048561
Email-arindamshakhari@gmail.com
Vill+p. O.-barunda,
P. S.-bagnan
Dist.-howrah,
West bengal
Pin-743251...
Complaint comments  Read comments Complaint category Insurance

Reliance Life Insurance — Harassment that i am going through in the name of 'legal heir certificate' (policy number - 16904624) [Resolved]

 saurav.agrl on Jun 20, 2016
This is in reference to do with the harassment that has been caused by reliance life insurance to myself and my family since last 6 months. We are a family who had unfortunately bought a life insurance (Policy number – 16904624) from reliance life in the year 2010. My father (Pradeep kumar bansal, the proposer) who had done the life insurance for me – mr. Roshan kumar bansal - passed away this year. Since he was the sole person responsible for taking care of the family, we are no longer in a position to pay the premium amount required for my policy every year. I have requested reliance life...
Complaint comments  Read comments [1]Complaint category Insurance

Reliance Life Insurance — Policy bond # 18702410 [Resolved]

 ashok k. srivastva on Jun 17, 2016
Mr. K.N. Pandey representative of broker code # 21197245 of Reliance Insurance co. assured me for tour package (verbal)with Insurance policy purchase on 10th, Mar’ 2010, on their assurance I purchased policy no 18702410 for Rs.30, 000 on 10th, Mar’ 2010 after that I asked with them about tour package they asked tour package will come along with policy bond but it was bad luck policy bond came but without tour package. This matter I forwarded to Reliance Insurance co. about that package and requested to Clarify with that broker’s representative but Reliance Insurance co. neither asked anything...
Complaint comments  Read comments [1]Complaint category Insurance

Reliance Life Insurance Company [Resolved]

 Subhash Dixit on Jun 16, 2016
श्रीमान जी मेरी पालिसी जिसका नंबर 12261670 है, जो मेरे द्वरा दिनांक 22/07/2008 को खुलवाई गयी थी, जब मै पालिसी सरेंडर करने हेतु Reliance Life Insurance कार्यालय जो गजानंद काम्प्लेक्स सीतापुर में स्थित है में गयी, वहा मुझे बताया गया, की आपकी पालिसी का भुगतान मु०...
Complaint comments  Read comments Complaint category Insurance

Reliance Life Insurance — Reliance life insurance policy

 11dimple on Jun 13, 2016
I've been a victim of loan against reliance life insurance policy. An amount of rs.200000/- is invested with reliance life insurance on the commitment of loan. No loan is received and now i humbly request you to cancel the policy and refund the money back.
I belong to a very lower middle class and an amount of rs.200000/- means a lot to me.
Reliance is a big shot. I request reliance to release my amount at earliest.

I'm ready to share all the details of fraud case whenever required.
Please assist....
Complaint comments  Read comments Complaint category Insurance

Reliance Life Insurance — Mis selling and wrong communication policy number 52462233 [Resolved]

 nirmala bhawsar on Jun 12, 2016
This is nirmala bhawsar my policy no. 52462233 i take a one policy at your company reliance life insurance company from indore my adviser will be say this policy is a one time policy but i got the information this policy is a regular policy 15 yrs. My adviser misselling this policy. Very long time i not got my policy schedule. But i given the presser my adviser i got my policy documentation 2 jun 2016. I read my policy i know policy this policy is mis selling me my agent is mis communication with me. Tihs policy take the mobile is wrong. No given any company information. Adviser will be received...
Complaint comments  Read comments Complaint category Insurance

Reliance Life Insurance — Victim by natural adverse calamities - unable to renew the life insurance policies on due date due to heavy flood - december-2015 at chennai

 vpcs on Jun 12, 2016
Dear sir,
I am deeply concerned to inform that our family was at heavy financial losses due to heavy flood at pallikkaranai (Plot no:115, snr flats (Parking+2floors), 6th main road, ramngar south extension - great chennai during december1&2 2015 and flood raised at 10.00 pm up to 8 feet from the ground and water entered in to the cars engines on the parking area as such properties were lost and 3 nos commercial vehicles are still at stake in workshop, could not recovered. I am unable to pay the polices at due renewal dates due to heavy loss in business
Hence i am making this kind...
Complaint comments  Read comments Complaint category Insurance

Reliance Life Insurance — Reliance tower fraud and forced sell the policy

 pankaj chauhan1612 on Jun 9, 2016
Respected sir
mera nam pankaj chauhan hai.muze janvari 2016 me ek no 8447053046(nisha) aur 8882292756(gouraw) se call ayi, reliance tower department aisa unhone kaha.vo logo ne muze mere ghar per reliance tower lagane ki offer di, unhone kaha, ki regular tower ke liye 25000 aur heavy duty tower ke liye 40000/- ammount ki policy kholni hogi, maine unse kaha ki, policy kholne ki jarurat complesery hai kya, unhone muze kaha ki, tower intallation ke liye NOC chahiye hoga jo ki policy kholne ke bad policy number dena hoga, ek bar NOC banane ke bad apki policy hum cancel karwa denge, aur 10 se15...
Complaint comments  Read comments Complaint category Insurance

Reliance Life Insurance — Reliance life insurance policy number *****392 [Resolved]

 sankalp.taurus on Jun 8, 2016
Ref: reliance life insurance policy number *392

Policy assures life of my mother (Senior citizen) and i am the nominee, sum assured for policy was 100000/-inr and premiums were always paid in timely manner since its start 2011 (I have all the reciepts).

Recently i raised a concern for change of salutation and gender which was wrong in there database (Fault from reliance's end), to our surprise now i see sum assured is reduced to 50000/- without any letter/ notification to us and that's not enough as per reliance, policy is in paid up status even though i have paid the...
Complaint comments  Read comments Complaint category Insurance

Reliance Life Insurance — Insurance premium not collecting by employee [Resolved]

 deepakkhandelwal301001 on Jun 3, 2016
Dear Sir/Mam,
Each & every year I am to submit my premium at my self . I am not getting proper services and response from your team. Are they not responsible for the payment collection from the customer. I went to Axix bank but your software was not taking premium submission and finally I made a call to customer care by dated 03/06/2016 from my registered mobile no - 9910203948. He cleared me if Axix Bank is unable to get it done, he can't do anything for me but yes I can make payment online. I tried it also 7 time but its not working. Each and everywhere some problem is there and I thinks...
Complaint comments  Read comments Complaint category Insurance

Reliance Life Insurance — Unfair business practice and poor grievance redressal system

 rajeevmayyil on May 23, 2016
Dear Sir,
I have been canvassed for the above policy through online and was offered a very very attractive return by the Executive who have canvassed me for the policy. However, after receiving the policy I found that very less maturity benefit with compared to offered one, and also it has found that the name of the policy which issued was not matching with the offered / applied one. Immediately, I have contacted the Sales Person / Executive (Ms Manisha, Kolkata) and informed her that since the returns are very less and policy also changed I am not interested in the policy and would like...
Complaint comments  Read comments Complaint category Health & Life Insurance

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