[Resolved]  Reliance Life Insurance — Fooled by the company's agents

Address:Pune, Maharashtra

I got a call in the month of May 14 that a policy which promises an interest free loan on it has been launched by Reliance Life insurance co. ltd and the scheme is a limited one for which i need to take immediate action. I was told that if i pay Rs. 50, 000 as premium per year for their super money back policy, i get an interest free loan of 10 Lakhs which has to be repaid within 15 year period on a monthly basis . I was in desperate need of funds, but i did not have this 50, 000 to initially fund for the premium . So i asked them for a policy with 30, 000 as the premium for a 6 lakhs of loan which they said will be disbursed into my a/c after 20 days from the day of clearance of my cheque of first premium of Rs.30, 000 . This cheque got cleared in first week of June and from that date till now I am following up with them like a mad person.I was also told not to disclose about the interest free loan as this is being done by Reliance Capital and it is an internal setting which need not be disclosed now to Life insurance verification dept. Recently i came across an internet link which said "Fraudulant calls to lure you into taking policies guaranting interest free loans by Reliance ". Also i checked "Reliance policy loan" on Google and found my answer that i also have entered into the list of people who have been fooled. I do not understand why is this happening . Does the company not verify the agents background before any policy is logged-in by that agent...how can such a reputed company leave such loop-holes open for anyone to play with their reputation? OR is it the other way round...are they deliberately into making some quick business??? I have my strong doubts. I enquired at the Reliance office and understood that this policy cannot be cancelled now and i have to pay my premium for a period of 15 years for which my ECS has also got activated. I want to cancel my policy and want my money back...kindly help. My policy number/ contract No. : 51668796, Client ID : 88059591 I want the people behind these kind of frauds, to be punished and penalised . How can that be done?? Should i file a police complaint against Reliance Life Insurance co. because i know that i have been cheated by Reliance Life Insurance people? I have the phone numbers from where the calls have come : 1) [protected] - Ashok Jain/ Rajiv's mobile number 2) [protected] - office land line 3) [protected] - Ambika . Can any one help me ?? Can anyone pls help spread awareness about the same through media? Also find attached my first premium receipt.. Pls help ...my contact number is[protected]
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Aug 14, 2020
Complaint marked as Resolved 
Reliance Life Insurance customer support has been notified about the posted complaint.
Oct 07, 2014
Updated by Ramesh Ramchandran
No further action on my previous complaint...whom do i approach now? A female representative from Reliance had contacted on 29th Sept'14 checking the genuineness of my complaint and I have explained her the entire incident . She has not yet got back about what to do further...I do not know whether I will get back my money or I need to fight this out. Reliance is a big company, so I think the way to deal with them also has to be big and different through media. Will my complaint to Bhima Lokpal surely help?
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Dear Mr. Ramchandran,

We sincerely regret the inconvenience caused. Further to your telephonic conversation with our service representative, we will get back to you shortly with a resolution.

Regards,
Reliance Life Insurance
Good response!! I posted my complaint on sat 27th sept 14 and the reply in the form of phone calls from the concerned dept of BimaLokPal came to me at 12.30 noon today i.e. 29th sept 14 and just now (6.15 pm) got a call from Reliance Life ins customer support checking with me the genuineness of the complaint. The lady has confirmed me but not assured that she will try her best in the policy cancellation formalities and refund of my premium. She has also clarified that there is NO SUCH INTEREST FREE LOAN ON ANY INSURANCE POLICIES from Reliance.
Thanks for the prompt and quick response from Bimalokpal people who forwarded my complaint to Reliance immediately.
Now waiting for a favourable action from Reliance life ins company.
Dear Mr. Ramchandran,

As discussed with you in detail, we regret that we are unable to process your request. We have sent across an email response addressing your grievance. Please write to us at rlife.[protected]@relianceada.com for any clarification regarding the same.

Regards,
Reliance Life Insurance

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