[Resolved]  Reliance Life Insurance — Forced closed money not received for 150 Plus days

Address:

Chennai, Tamil Nadu

Hi Team, My plocicy number is 14247516, and my name is KISHOR PARVEEN, My policy has been forced closed due to non payment (reson for the same has been explained below), now my concer here is I am unable to get my forced closed amountof (INR 9434) as the name in your lic record is KISHORE PARVEEN instead KISHOR PARVEEN but all the id proof and the address proof has the name KISHOR PARVEEN only in your LIC record there is a mismatch. Due to this mismatch im unable to get the money. When contacted customer care and branch, they are asking me to change my name to the name as in your LIC record. How this is possible to change my name and produce the proof when that is not my name. Kindly guide me to get my closed amount ASAP. Reasons for the force close. 1. The advisor through whom i took the policy told me that u need to pay only for 3 years, so im unaware that i need to pay every year. 2. There was no letter and sms communication for the payment reminder only for the first three years i received it and nothing after 3 years so i too thought that only 3 years. 3. An Agent came to my home for reminding me the policy is going to expire and wen i call customer care on the same day, they told that the policy has been exipred already. 4. Im unaware of English, as im poor in it hence blindly belived the advisor but this has went into vain. ( this has been typed with the help of my husband married 6 months ago or else would have enquired earlier itself) Concerns Faced in recieving the amount. 1. The cheque has been dispatched from mumbai for the closed amount and it has been sent without full address. Hence the courier person has returned the cheque on 23rd Oct 2014 ( got this update after chasing courier person for more than a week). 2. When call customer care they told that they would resend the cheque only after receiving from the courier person and they told me to visit the near by branch for further assistance. 3. So on NOv 3rd i visited West Tambaram branch (CHENNAI) and spoke to Sakthi and he updated that, we can raise an request and can recieve the cheque if you could provide an written letter to send the cheque to the branch. and i did the same. 4. Chased them for more than a month but always they updated that the retuned cheque has not been received to Head office. 5. Tried to log an complaint against the adivisor for providing wrong information but in the West Tambaram Branch they told that you cannot log as the perosn is no more working in Reliance life insurance. 6. Raised nearly 10- 15 ticket last three tickets includes: [protected], [protected], [protected] and spoke to customer care persons including Velmurugan, Jansi, Shonam, sushma etc and few supervisors like Harish, Krishna but of no use. 7. Chaising persons and waiting for cheque from 23rd OCTOBER. 8. At last on 23rd JAN both the branch officers and the customer care tech leads are now suggesting if you need money, you need to change your name or else forget the money. Team, Kindly let me know how to procced forward to get my money, If any more additional information is required kindly mail to [protected]@gmail.com Regards, KISHOR PARVEEN