[Resolved]  Reliance Life Insurance — Fraud of 16 paise and lapsed my policy

Address:

Pune, Maharashtra

I have policy with reliance my policy number is ****0734 and I am holding this policy from last 2 years. In these 2 years I have suffered like hell from Reliance and now in the month of Sept I paid them through HDFC credit card(smart pay) for installment of 2180.16 and as per their records they received 2180.00 so they not made money affected on my account and so that Oct they have not raised request to bank for installment and R-Life lapsed my policy. When I called them they told me that they have not received 16 Paise so they have not received complete payment and lapsed my policy so they asked me to pay all due amount with interest and later on they will revert it. I tried to pay online also but they told me that once your policy is lapsed you can not make payment online you have to go to reliance life office and make payment and timing of office is Mon - Sat, 9am-6pm when I can not go as it is my office timing also. I mailed them with all proofs like bank statement and RBI transfer code and all.I requested them to send some one to collect cheque and sort out my problem. No one has come yet after 10-15 days also. Isn't it outrage that I am getting mentally harassed because of problem of System of Reliance Life insurance. Because of their system Will someone help me to sort out my problem or shut policy is last option for me?