Reliance Life Insurance — Policy Loan Fraud

Address:	New Delhi, Delhi
Website:	www.reliancelife.com

Hello My name is Tejaskumar Kamble. A two month ago I got call from Reliance Finance person name is Neha Sharma(mobile no +91-[protected]) & Vinay Tygi(Mobile no +91-[protected]) .They asked me are you looking personal loan I told yes because I was looking personal loan for my new home construction work . They told me that If I take reliance Guaranteed Money back policy then I will get loan 8 Lack with 2% interest against that policy from reliance finance for 15 year because policy time is 15 year & they will deduct final amount from my matured amount. It was good plan for me after some verification I have taken policy. My Policy No. is 5231894. Neha told me when Reliance Life Insurance call you for verification and ask you that have you got any offer for loan, credit card etc. then you have to say no and i am taking policy for tax saving so i did same. Then Neha told me when you will get policy document than we will start your loan process. I got my policy document on 7th Aug 2015 & confirmed to Neha. She told me I will start your process and you will get your amount within 4 days in between they have done many process with me like online loan form filling & telephonic verification also. She is in regular touch with me . I told her again & again that I need money for my home construction work & they were give me assurance that we can provide you amount on time. But after 15 days they make lots of excuse. Sometimes they told me your RTGS is canceled due to some technical problem. After 2 days they make excuse your file is in under process & it will take time. Then I told them your 25 sep is last day otherwise I will take action. On 25th of sep I continually tried to reach them but they was not picking my phone after trying two three hours Sapana pick my phone, she told me we are sending DD by speed post they had given me DD numbers and parcel number. I enquired in post for two days but there was no any parcel from the after that I called Neha she told me now DD is canceled and we are now giving you cheque of loan amount. But after that I am calling them repeatedly they Vinay Tyagi assured me they will cancel the policy and return money back to my account. I have to 15 working days and I didn’t get any message and confirmation. In between I continually tried to call this number but not get any response. I got a customer care number[protected]from theirs website. Sudely I call this number and ask all situations but they told me there is no any free gift or loan on this policy. They suggest me please send mail my head customer care department they will surly help you. I want to cancel my policy as I am in real need of money and do not want to continue. Hence as soon as I came to know I reported but still my 15 days are over and reliance life insurance is telling they will look into my case and see if I can cancel the policy or not. So please reliance insurance resolve my problem because I can't run policy due to financial issue. And even I had taken loan from other sources to pay the policy premium thinking that I will get loan, but now I am totally broke and God knows what will happen If reliance life insurance will not pay my money. I want justice. I had trusted due to big brand name of reliance. I am not sure if this is reliance trick to attract people and sell their policies. If this is true then it’s not the way to play with people’s money and emotions. If you are not involved in such type of activities then I need justice and am ready to help with all the information of that active group. So please help me as I don't want this policy and I want refund of my Rs.54000/- amount . Note:-Here I am mentioning all number from where I got call. +[protected].