[Resolved]  Reliance Mart — after buying billing cannot be done??

Address:

Udaipur, Rajasthan

Hi, I am a resident o[censored]daipur city. I am a regular customer of Reliance Fresh earlier and now Reliance mart, since it is now opened in Lake City mall, Udaipur. Last Monday, I had been to your outlet to buy few things. I had selected a gala mop, Tide detergent (big pk), some condiments and few other things. During billing the person, the person in charge claims that the above mentioned 3 things are not in their system and it can not be sold. He simply dumps the three items next to him and continues manually with his billing system. My genuine question is that, if that products are 'not for sale' and "just exhibition items', why do you keep in the shelves meant for sale? I have driven my car all the way to the mall, paid the parking fees and wasted my time in efforts in picking the items in the mart. At the end if the billing person callously drops the things and claims he cannot sell those items, who has to pay my time and efforts? My another question is after displaying the price and items in the shelves, why not in the billing computer? Whose fault is this? Why customer has to suffer like this?