Reliance Mart — Complain about complaint

Sunil Unnadkat

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

Two weeks ago I filed a complaint about Reliance Mart at Twain Square, Fatimanagar, Pune on their web site "Customer Care", The complaint was regarding a Wine and Beer Store within the Main Store had an OPEN sign posted on the door, however the glass door was locked. After waiting 40 minutes I gave up. Two days later I returned and found the same situation and Looked for a manger who promptly made an excuse for the staff running the store the wine and beer store need to use the bathroom as they are human. Wow, I thought. 40 Minutes? Man this dude must have some serious constipation. Thereafter the added insult came when the manger told me it's up to the customer to look for a manager if they see the place was Closed. I suggested that a CLOSED sign would be appropriate or GONE TO THE BATHROOM sign on the glass door. He gave me a ridiculous look and laughed. Since two weeks have passed, all my relevant information was taken on the Customer Care site. Nothing received so far, not even an email saying they have received my complaint and will get back to me or investigate with the store concerned. Should I hold my breath? God, I need a beer!! I can't get that till the dude in the bathroom arrives at his post. My suggestion, Reliance Mart should have a policy to question the staff's Bathroom routine at the time of the interview.

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Comments

Sunil Unnadkat

from Bengaluru, Karnataka

RELIANCE CUSTOMER CARE

You message has been successfully sent.
We will respond to you as soon as possible. Please have patience, our staff need to use the Bathroom. Thank you!

Balaji Subramani

from Gurgaon, Haryana

Hi it been a wide talk that our economy has gone down and it can be raised by purchasing Indian goods.
And as an Indian I like to have noted goods which are "made in India", which make the customers to have a look at them too. As an Indian please think about it...

gagan12

from Delhi, Delhi

Hi

This is regarding customer service feedback.

I went to reliance market which is located in Ludhiana, flames mall for shopping at the morning time around 9:30 am. i m usually shopping from there only for my food and apparel but its very surprised to me when i saw nobody is bother to attend me.even i need to buy the shoes and i called the staff for help me but staff has refused to attend me and said "i m from back office dept". No worries !!! i just checked my sizes in the lying boxes and found the same.

then i went to kitchen food dept and found no staff over there. Again same problem persist as few stock is over but no one is there to help me out.

I ask your staff to please call ur store manager or duty manager to discuss the things but your store manager as well as duty manager is not available that time. Even no manager is there to help me out. I m staying in pullanwal and easy day is very near to my home but i usually like to shop to reliance mkt only. i m not in the mood to compliant the things but when i saw my wife is putting the billed things in carry bags as no causal or staff is help her.

This is clearly show that how you guys are serious about your business???. I will never visit to your store in future where manager's are not align or control to the down the line.

you guys are loosing your customers...

Thanks !!!
Gagandeep Singh
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