Reliance — Mentioned speed not reached

Address:

Coimbatore, Tamil Nadu

I have purchased reliance pro 3 wifi dongle and they have said that i will able to a download speed o[censored]pto 3.1 mbps but i was unable to get even 100kbps and i have called the customer care and i they have asked me to do certain changes in the settings and i have done it but still i was unable get the speed. Again i have called them and raised the issue but now im unable to connect to the internet. I have again called them but they have said that they will look into the issue and call me back and resolve the issue but it has not been solved yet