Reliance Mobile — Discrepancy on my bill amount

T am p. T. Madhusudhanan. Residing at chennai. My mobile no is [protected]. Reliance connection. My plan is rgarp499indtn.

By 14th oct 2015 i had met with an accident and hospitalized till 4th nov 2015. 5th nov 2015 i had discharged from cmc hospital, vellore. It wan an major accident.

By the month of nov 2015 end i have requested reliance communication people to change my plan from post paid to pre paid. Suddenly telly caller person called me and said need not switch over to prepaid and we have a good scheme for one year. I said already i am sick. So, i do not need but, he has convinced me and said, you have to pay only rs.500 once in a year and as per usage we will charge you. This scheme if for one year only. I too accepted. Till july there was no issue and suddenly by 6th aug your mobile connection has deactivated because of high usage and you have to pay rs. 1657. Mobile got disconnected. When i was trying with other number to their customer care the message will come on english and tamil but when i was trying with that no ([protected]) the message will come in hindi. I do not know hindi because i am tamilian. After deactivation by 6th aug 2016 it was rs. 1657 but when the statement comes the amount becomes 2177. I do wondered and shocked.

My bill amount normally comes only rs.13, rs.0 and rs.1.68. The maximum amount comes in the of dec 2015 was rs. 60.

In the statement they mentioned for data usage they charged r. 1850 +. I am using rs. 1000 lg mobile and even i do not know how to use data in mobile. Not only that. They have given rs.112 discount also. I do not know why?

My mails sent f from my end but, there is no reply from their end. One fine morning reply came from them. It was stating i have to pay this much money.

Kindly help me out on this regard.