[Resolved]  Reliance Netconnect — Falls bill generated and ask me to pay

Address:

560033

Really this is un-acceptable, every month generating Falls bill and also getting everyday calls from collection team for pay your due amount. I don’t know is that the process.

From 4 months before the issues was started, I was unable to connect the data card, if somehow connected there is no network strength as well as speed. I called many times to customer care number and they raised complain request, than I waited 2 to 4 weeks for resolution and I got to know the complaint raised was resolved but still I was facing the same issues and I don’t know how to resolved the issues without any information to me and was also informed me from customer care, there are 4G migration is going on in your area (Bangalore) and you have to wait for 3 months and go to reliance shop and collect the 4G sim but at that time 4G sim itself not available in Bangalore location. Then I really disappointed and I decided to close this connection, because I am professional and many times I need to work from home and cannot wait 3 months. I called customer care three times for closing proposes, Two times I got response that person (Who is taking closing request) is not available now and one time cust-Executive transfer the called to that person (Who is taking closing request) and that person was tried to convince me to wait 3 months or whenever 4G migration will be completed, we will informed you, by this time your connection will be in standby mode, bill will be not generated further no need to pay any monthly bill and please don’t close your connection. This was the commitment I got from customer care. Than why this bill are generating continuously? rally strange and every day called me to pay your due amount and also I have sent three four mail regarding this but no response.

Please look in to this...