Reliance Netconnect — Misleading customers into recharging for a higher amount | |||
On 02/03/15 I made an online recharge to my reliance netconnect+ datacard through its website http://myservices.relianceada.com/captureInstantRecharge.do The website provided available recahrge options after entering my reliance subscriber number [protected] belonging to UP(E) circle. I made a recharge of 449/- through my debit card at around 6:10 pm on 02/03/15. I don't have the recipt because i did not save it as i wasn't expecting this to happen. According to the details provided there I would get 7 GB data for 15 days validity. However on checking my data balance it showed a balance of 2 GB only. Upon browsing online on recharge details on reliance website( a different page from the myservices one) i found that for UP(E) the data allowance is 2 GBs rather than 7 GB as given on the myservices page. Nowhere on the myservices page which is reliance default website for online recharge did it indicate a different data allowance for different circles. Upon calling the customer care they expressed their inability at either cancelling my recharge and refunding my money or to provide me the entire 7 GB data as indicated by their page, Nor did they transfer my call to an executive I could convey my grievances to. I request the customer care officer to kindly ask the reliance netconnect to redress this issue. Thank you. The attached screen shots show my datacard account balance taken on 02/03/15 at 7:25 pm, about 1 hour 15 minutes after the said recharge and the screenshot of the myservies webpage 449/- recharge details. Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. Mar 02, 2015 Updated by neha_t i registered a complaint with the customer care services. My complaint no. is[protected]. | |||
 5 Comments | |||
Comments
Thank you for taking cognizance of my complaint.
My contact number is [protected].
My contact number is [protected].
Dear Neha,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
No my complaint hasn't been resolved. On the contrary no customer service associate has contacted me nor was my recharge amount refunded or data pack updated. This is a lie! I request you to kindly look into the issue and not make ridiculous claims.
Dear Neha,
We have again noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
We have again noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications