[Resolved] Reliance Netconnect — Not providing the service of Data card sim after recharge | |||
I am using your Data card with sim no [protected]. I have recharge this sim on[protected] Receipt attached ) with Rs. 299 plan of 1.25GB 3G data for 30 days. But I am unable to use the service and after calling to your customer care no at[protected] on 6-10-15 at about 6.00PM, your representative said that your data is recharged but account should have minimum balance of 20 paisa to use the card. Than I recharge the Rs. 10/- and again try to use the card but failed. Today at 9.30 AM[protected] again called at[protected] and talk to Ms. Riya your customer care representative but she told that my data balance is nil so I should recharge to use the service. Kindly resolve the problem and kindly credit my account with the amount I have already recharged. The receipt of the same is attached for your ready reference. For any further query kindly contact me at below no. Manoj Kumar [protected] Was this information helpful? | |||
May 15, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Oct 09, 2015 Reliance Communications Customer Care's response Dear Manoj, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Oct 10, 2015 Reliance Communications Customer Care's response Dear Manoj, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||
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Further to my talk on phone no [protected] from Reliance complaint center I am submitting the proof of screen shot about recharge of Data card sim for 3G data plan of 1GB (which I mentioned by mistake 1.25 GB in my complaint) for Rs. 299 for 28 days validity. Kindly note I never recharged for talk time or any other other plan ( which was said by you) but only for internet data for my data card sim.
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