Reliance Netconnect — Reliance wi-pod broadband services

Address:Pune, Maharashtra, 411014
Website:www.speedtest.net/my-result/5076781779

I was sold a new device called Wi-Pod by Reliance Sales Executive at Rs 4300 with a package of 1299 month with a speed of 4Mbps. its been 3 days since i have the device and it was connecting and providing me speed of 0.04mbps and max speed of 0.53mbps. I have made multiple calls (70+ calls in 1 hour). I spoke to a Supervisor named - Saugata from Kolkata. And he promised me an engineer last night. I called the sales man over 100 times in 1 day and he has only been disconnecting my call. I have paid 4300 rs for no internet services. Today whole day i have not even been able to connect. I have been given wrong information from Sales executive to Call Center customer service. I am tired and stressed now and need to get this picked by someone on priority. I seem to have put money in a dead services.
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I had been on phone call from 2PM - 4PM today with no solution and finally the person i was speaking to disconnected my call. Advisor name was Akash and i to suprise Reliance sends me a message to give feedback about the call also. Its such a shame. I will make sure to recommend any and everyone i know t not take any kind of Reliance services.

Dear Bansalam,

Kindly submit your details at our Facebook page link: http://on.fb.me/1lrvkq7 Our representative will get in touch with you shortly.

Regards,
Reliance Communications
Dear Reliance Team,


This is inform you that I am fully disappointed from reliance for your double-dealing activities.


I am using Reliance Wi-Fi (Wi-Pod) data card No. [protected] from August onwards.


Last month I was not able to get net services from December 2ndonwards. I was waited for 12 days. Then I raised some complaints about this issue at Reliance customer care. No remedies were done on further 10 days. So I called customer care and informed that I want to disconnect from reliance services from 22nd December onwards. From 18th onwards I am not at all used data card.


I was getting this data card from Mr. Veera, Reliance Branch Asst Manager, and Contact No. [protected] & [protected] at my staying room itself. I have paid Rs. 2, 400/- He mentioned Rs. 1, 000- for Bachelor deposit and Rs. 1, 400/- for device cost. I am not met any showroom and contacted any other for this data card connection.


Clarify me about my paid amount Rs. 2, 400/- to Mr. Veera? What about that?

Also I am very frustrated with my existing amount with reliance. i.e wrong sales from your sales representative Mr. Veera, Nungambakkam. (Rs. 1, 000 for Caution Deposit + Rs. 1, 400 for device Cost).


Please clear me where to surrender the reliance wi-pod device? It is been with me without no usage.


Kindly make the refund at the earliest as per your below service mail :

For wrong sales issue:


Your complaint for wronge sales and device deposite issue has been registered with service request ID:[protected] on January 27, 2016 at 10:31 AM. It will be resolved by January 31, 2016 at 11.00 AM


We appreciate your patience and co-operation in this regard.


Further we request you to write to us with the scan copy of the payment receipt.


Assuring you of our best services always.


Thank you for choosing Reliance.


Regards,


Shraddha Butte
Officer - Customer Care
Reliance Communications Limited


Regards,

Yesu Inbaraj Daniel
I have pasted my issue on FB portal.. I am suprised that I have been asked to commercialise my issue rather than someone picking up a phone and calling me to help me. This is a PURE CHEAT BUSINESS.

I am not surprised that the company is making money.. You cheating people and this will not end up as a lasting services.

I will make all the sure each and every person i know, I would recommend them to never go for Reliance products.
Dear Bansalam,

We have not received your contact details yet. Hence, request you to re-send the details along with your concerns at any of these links http://on.fb.me/1lrvkq7 or http://bit.ly/1cmd6ds We will have our official to get in touch with you shortly to address and fix the same on priority.

Regards,
Reliance Communications
Dear Yesu,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
My contact number is [protected].
Dear Yesu,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
I did get a call 2 days ago stating everything should be working however it is not working. I had been telling everyone that its not getting fixed till a Technician is send home. It is fault with the device. I have been working on this platform for last 12 years and i know my work if Reliance doesn't know. I work during day and i cant answer calls. Please call me later during evening and if possible please send a Techi to fix my issue.
Ok now i have even stopped bother and i really do want to just get my money... Reliance support calls me and asks me to go to a service center to get my device checked. When it was for sales they send a sales person home who commited that for any issues if not able to solve remotely there will be an engineer send however .. I am not suprised they are still fooling around with me. And I have a bill send to me today... " FOR MY MONTHLY USAGE" FUNNY
I cant believe that even Consumer Forum portal is also such a shame. This was created to help customers who suffer bad experience with vendors. I am chasing this site and Reliance for last 2 months and getting no help.

Please Can you provide some help.

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