[Resolved] Reliance Netconnect — Termination of connection pending since Sep 8 - no /proper response | |||
Hello, I have written 5 emails to customercare and 3 emails to appellate authority karnataka. I have been requesting for termination of my connection bearing number [protected] since sep 8, 2016 through an email to [protected]@relianceada.com. Had two rounds of chats as well on sep 9 and sep 29. I called twice to the number [protected] this morning, sep 30, 2016. After choosing the language (English and kannada once each) and on further selection of '1' for mobile internet connection, the call is disconnected. Request ids raised on sep[protected] and sep[protected]. No one has provided me the service request or complaint id for the email dated sep 8, sep 9, sep 23 and sep 27. As per the suggestion from amit on chat on sep 29, i am writing to you all again. Please terminate the connection as on sep 8, re-work on the bill and respond. Do not expect too many follow ups. Was this information helpful? | |||
Nov 1, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Sep 30, 2016 Reliance Communications Customer Care's response Dear Customer, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||
 4 Comments | |||
Comments
I am facing the same problem from July. They simply send a bill and demand payment of the same. Above that they have the audacity to say I can give any complaint and they are not scared of that. I do not understand if I am paying my hard earned money for the services I am not offered. So it feels like a charity that I have to pay to. Really frustrated with it
Reply
My mobile no. [protected] & [protected] & [protected] & [protected].we are getting problems for calling any other network operator.And internet also not working. Anytime we call jio service helpline no. we get busy tone for 1or2 hours.then also no reply
Rcom 4G Fraud Billing Continues
Rcom Appellate Authority did not respond to multiple follow-ups.
However, RCom Fraud Bill Generation Team did generate another fake bill.
My latest email to Rcom Appellate,
Dear Appellate Authority,
Is this a joke?
Aug-Sep bill was for
15784 MB data for Rs. 7366.64
I had paid prior to billing Rs.3222
Reliance sales guy promises to sell Rs. 899 Wipod and continue service
1. 40 GB 999 plan was changed to 5GB post 5 GB 0.05Paise/10 KB
2. No refund for the Rs. 899 towards 4G Wipod refund was adjusted
3. 10 GB 1 month free data was not adjusted
Now an adjusted bill is sent asking for Rs.1831, what did you adjust?
Reliance owes me on all 3 counts. My bill ing would not have crossed Rs.999 and Rs. 300 Wipod cost credit should have been adjusted...
My bill should have been Rs.699, I've already paid Rs.3222.
Reliance needs to refund Rs. 2522.
Are you joking?
Rcom Appellate Authority did not respond to multiple follow-ups.
However, RCom Fraud Bill Generation Team did generate another fake bill.
My latest email to Rcom Appellate,
Dear Appellate Authority,
Is this a joke?
Aug-Sep bill was for
15784 MB data for Rs. 7366.64
I had paid prior to billing Rs.3222
Reliance sales guy promises to sell Rs. 899 Wipod and continue service
1. 40 GB 999 plan was changed to 5GB post 5 GB 0.05Paise/10 KB
2. No refund for the Rs. 899 towards 4G Wipod refund was adjusted
3. 10 GB 1 month free data was not adjusted
Now an adjusted bill is sent asking for Rs.1831, what did you adjust?
Reliance owes me on all 3 counts. My bill ing would not have crossed Rs.999 and Rs. 300 Wipod cost credit should have been adjusted...
My bill should have been Rs.699, I've already paid Rs.3222.
Reliance needs to refund Rs. 2522.
Are you joking?
They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call & billing section will call us daily for paying the bill generated after deactivation .Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY
Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .
Please sign the petition in Change.org to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc
Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .
Please sign the petition in Change.org to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709