[Resolved] Reliance — Postpaid Bill generation even after cancellation call

Pradeepkumar Dani

from Bengaluru, Karnataka

Address:

560037

I requested cancellation to customer care representative in the month of august for the postpaid connection #[protected].

Mistake: did not note OR ask my request number.

I stopped using the connection after the billing cycle. now I have got the same Bill 600/- again which I denied to pay.

I am getting recovery calls as if I have done crime. Above all it has generated two bills and the late fee total 1400/-.

Honestly I have done what was needed for cancellation and I had received call for cancellation verification too.

Note: I didn't do any misbehavior for any of the follow up calls, Constantly I am begging them to verify my customer care call details for the information. Infact they are just doing same everyday and asking me to pay the bill of 1000/- and close the case.

Please help me.

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May 18, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Oct 01, 2016

Updated by Pradeepkumar Dani Received a call from Reliance: #[protected]:
Again they asked me to email all the details to netconnect.[protected]@relianceada.com. I have sent a long email with all the details. Lets see..

Verified Support

Oct 01, 2016

Reliance Communications Customer Care's response Dear Pradeep,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Oct 02, 2016

Updated by Pradeepkumar Dani Today I received reply to my email & a call follow up from social media team.

Representative said she has forwarded it to concerned team for waivers on settlement amount which she yet to confirm. Expecting an early closure of this case.

Oct 04, 2016

Updated by Pradeepkumar Dani No Updates so far..

I did not opt for 4G upgrade and I haven't even used the SIM(I can show you the cover and SIM ) which I had received. I am liable to pay for what I have utilized in August Bill(Its mentioned in the bill)...

Waive off the other things and confirm it to me so that I will pay and close the case.

I will not pay any amount until unless I get confirmation.

Oct 04, 2016

Updated by Pradeepkumar Dani SIM I had received was not of my interest (It just came to my billing address without any intimation).

I can show that unused card. Bill shows my utilization.

Oct 06, 2016

Updated by Pradeepkumar Dani I got a call yesterday but no conclusion yet(She said she will call me back but not yet! this is 4th call).
Get a closure, I am sick of all this follow ups...

Oct 07, 2016

Updated by Pradeepkumar Dani -
-
Today I got a call.. here it goes:
They are asking me to pay 713/- after waivers but no guarantee for cancellation, shamelessly saying to pay but no HELP about stopping the bill generation. No confirmation either.

See guys I will pay the August bill 613/- to the max & that is full and final. I need your confirmation about complete full stop on the bills...

I dint use your stupid false 4G up-gradation at all. My usage is only 300/-

Oct 07, 2016

Updated by Pradeepkumar Dani Got call at 3.43: I think they are not updating anything after the call, same question same talk.. no HELP at all...

Just pay pay pay... Confirm the cancellation, confirm the settlement amount!

Oct 07, 2016

Updated by Pradeepkumar Dani Now they are asking me to pay 816/- .. at-least tell a confirmation after that you will not torture me with new bills..

I am going out of my mind!

Oct 14, 2016

Updated by Pradeepkumar Dani No help at all so far

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Comments

praveen74

from Thiruvananthapuram, Kerala

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call & billing section will call us daily for paying the bill generated after deactivation .Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition in Change.org to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc