Reliance Prepaid Mobile — Mobile Balance deducted without proper reason

Address:

Hyderabad, Andhra Pradesh

My prepaid mobile no is. [protected]. I did recharge of Rs.111 on 25-Mar-2014 for main balance. and Rs. 76 on 06-02-14 for GPRS balance. I got GPRS balance of 75 MB and I was surfing the net on my phone. It was valid till 15-Apr-2014. I last checked the balance on 15-Apr-14 an there was a balance of 0.14Mb on my phone. Then I stopped using GPRS so as to avoid deduction from Main Balance. Suddenly Reliance have cut all my main balance of Rs. 111 and when I called the customer care, to ask about this, they are saying I MIGHT have used data after my GPRS balance and so they have deducted all my balance. I said clearly that I have stopped using the GPRS. When I ask for the exact details the customer care representative did not give any clear details and he has cut the call. This is clearly CHEATING. They are not maintaining any clear information and not providing any information to the customer and simply deducting the money without any reason. When I asked for refund of the money he is saying I cant refund and it is the company rules. The money deduction happened to me for the past 2 or 3 times also, I thought I might have used data after the data pack so did not complain. But they are doing this every time even if we are careful. I am really annoyed with this service and the customer care representative response and want the refund of the amount I was charged un-necessarily. Otherwise I have to change the connection and Government should see that Reliance should be banned from providing any cellular services in India.