[Resolved]  Reliance — Rakesh Pandey: Unauthorized charge deduct

Address:

New Delhi, Delhi

Dear team
I am using reliance no [protected] since last 7 year because i trust on reliance. Yesterday dated 24 july 2015 i recharged my no. With rs 200 through paytm.
Whole amount automatically deduct in last night without using any type of services or any call. When i try to make a call than i know there is no balance in
My account by prompting your side that please recharge your account. I try to call the customer but not able to contact him due to less balance in my account as you
Charge 50 p per 3 minute. Than i recharge again rs 200 and than contact to customer care 7 time (*333) but not able to talk with any person who listen me and
Understand my issue due to automatic call drop on the main point. I dial helpline no 198 than i talk to a person. He listen my issue and after check in his database told
Me that the amount which was deducted for the net charge which is use by me while i never use facebook, g mail, youtube like this services in reliance services. So
How will you deduct the amount from my account. And they also told me they will refund 20 rs which was by mistake deducted by the company. I talk to his senior
Name babita she also told me the same and she deny to refund my amount in my account.


Reliance is a big brande and always maintain there slandered so how you say by mistake 20rs deduct from your account which is refund in your account in 24 hour.
Great jock that you deduct rs 200 without any reason and when customer complaint then offer him to refund rs 20 as a complementary gift by co.
Shame on reliance.


Now i want my whole amount (Rs 200) back including the amount which is fraud deduct by you due to complaint on customer care no.


I want solution in 24 hour else i will go to it on social site and change this no to another network.


I hope you know the value of a customer. . .


Rd, s
Rakesh pandey
Mo - [protected]