[Resolved]  Reliance — Reliance wi-pod - pathetic internet and even worse customer service

Address:	New Delhi, Delhi
Website:	rcom.co.in

Ever since i bought reliance wi-pod, it has never worked properly. Sometimes, it wouldn't connect and other times there wouldn't be any internet speed. Several complaints were made by me and there were always false promises by reliance personnel that it will be rectified soon or our experts will call you but i never received any such calls later. I then decided to terminate the connection. I have placed numerous calls and i was just on their hook because they told me to visit branch offices which i did, then asked me to call at such an such time which i did, branch executives told me to write emails which i did. But nothing worked. There were no responses to several of my emails at first. When i escalated the issue i received a written response that my number will soon be terminated but then it wasn't terminated. Then, on 25th of april, 2016 i wrote an email followed by various requests, which i am copying here below.

"hi team,

As mentioned in below email, i raised request to terminate this connection on 7th march, 2016. Seven days after that (On 14th i believe) i received a call from reliance customer care and it was agreed that i don't want to continue this number. Thus, i received another call few days after that where in it was made clear that my number would be terminated. Thus, i received an sms on 21st march, stating that my service request #[protected] has been processed and resolved.

I was told that reliance stops billing customer effective 7 days following the day of termination request (Which should be 14th of march). But this didn't happen and i received another bill of rs. 286.25 (250+taxes), which is for the entire month.

I reached out to reliance customer care via call and the customer care executive told me that this would be the last bill and he agreed that the bill is misstated and should have been prorated till 14th of march. He asked e to visit nearest reliance store to get a waiver on my march bill because he wasn't able to submit a waiver request on my behalf.

So, i visited reliance store in sector-9, rohini, delhi near d. C. Chowk. I was told that my number is still active (In april) and that he denied outright to submit a waiver request and informed me that"i will have to pay entire march bill for 286.25 no matter what"and that i will also have to pay bill till date if i want to get this terminated. He told me that i need to visit reliance store again next day because there are some issues with this which he needs to clarify from his senior. So, i went again next day to reliance communications and guess what, the store was closed that day. Then i went again the following day and he told me that he cannot do anything about it and that i will have to call customer care to get this sorted.

Now,
1) why was march bill not prorated?

2) even if there was error on march bill, it is not my responsibility to request for a waiver. Why didn't i receive a revised bill with correct amount when i brought this to notice of reliance by calling customer care centre?

3) why are reliance personnel so confused and provide contradictory statements?

4) who will pay me transportation cost of rs. 160 for 3 days that i uselessly visited reliance communications because of reliance's screw up.

5) why is reliance so incompetent in reaching to solutions and providing necessary reasoning and logic while dealing with customer complaints?

So, please get this straight now. I will not pay a single penny to reliance for this bill unless,

1) i receive a revised march bill prorated to 14th march and rs. 160 adjusted in that bill which i accuse reliance for.

2) i receive a written apology from reliance for all this mess and a written confirmation that my connection is terminated with this being the last bill.

3) if after adjustments (Mentioned above) the bill turns out to be negative, reliance will be liable to pay me the refund.

Also, please note that it is not my responsibility to request for a stupid waiver, reliance is accountable for this mess.

There is no reliance on this company.

Unthankfully,
Ashish"

All of my bills for the month prior to the date i was requesting to terminate were paid. Above email was not acknowledged by reliance. They kept sending me bills till date which then i didn't pay because they are failing time and again, not me. I received a couple of calls from them that i have not paid the bills, i didn't ignore any call and asked them politely to please read my emails directed to datacard. [protected]@relianceada.com. Also told them the respective dates of the emails. But they neglected to acknowledge the emails. Now, today on 7th july, i have received another email which is threatening even though it's all reliance's fault. Below it is:

"dear sir
Sub: your mdn no [protected]. & caf no.[protected]

We wish to draw your kind attention to the following facts :

1. Reliance communications limited is a body corporate duly registered under the companies act, 1956, and in business of providing mobile telecommunication service, under license from govt. Of india, ministry of communication and department of telecommunication
2. That you subscribed to the telecom services being provided by us on the terms and conditions as laid down in the customer application form (Caf) which was duly read acknowledged and signed by you
3. In lieu of the telecom services availed under this agreement and the handset provided to you, we have from time to time sent you bills for the same.
4. In view of the non-payment of the bills, you have also been reminded through telephone calls and sms messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to rs 781/- in accordance with the terms and conditions of the caf, you were under an obligation inter-alias to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of statement o[censored]sage from us, you have grossly failed to make said payments.
5. That under the circumstances we are constrained to terminate your connection and take the handset in our possession
6. Further, you are requested to make immediate payment of the outstanding usage amount of rs 781/-and give you this notice, that if you fail to pay, the aforesaid sum thereon within 3 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences. The aforesaid legal action may result in your imprisonment, attachment of your assets/properties etc.
7. Please note that interest @2.5% per month on the aforesaid sum of rs. 781/- shall be charged from the respective due dates till payment of realization.


If there is any other issue pending you can contact on the below mentioned number or write back to us.
Note: if you have already paid the bills, then please inform the same with receipt no. To ridhima singal ([protected]) between (Morning 10.00 am to 6.00pm)

Email : r[protected]@myreliancemail.com

Please ignore this communication if already paid or in case your account is settled in past pl inform at the abovgivennumb"

I am not sure how this should be treated and why i should be the one to pay because of mess created by reliance.

All i want is the request dated 25th april (Email) to be processed first to terminate the connection effective 14th march, 2016 and process my refund, and then all the communications and processes will be nullified effective 26th april.