[Resolved]  Reliance Resq — Dell laptop problem

Address:	Kolkata, West Bengal, 700050
Website:	www.reliancedigital.in/resq_careplan.html

I have my laptop, which was submitted on 4th july, 2016 at my nearest reliance resq. I have 2 problems:-
1) lcd problem
2) laptop getting shutdown after 5 minutes of booting

I used to call them everyday, but they never picked up the phone. For this i had made earlier complaints also in their toll free no ([protected]). From this toll free number, they used to connect by directly calling to the engineer's number. At that time they told me that problem 2 (Laptop getting shutdown after 5 minutes of booting) is rectified in the 2nd week of submitting my laptop.

Firstly, they had taken a long time to reply. Now coming to problem 1,
On 22nd july, they told that they were going to bring the laptop lcd.
On 23rd july, they told me that the new lcd is also having problem, so they will go back to replace it again on monday and will get it rectified.

In the meantime, i told them that, i stay at bangalore due to my job, so i need the laptop by 23rd july, 20106 as i am going back to there on 24th july, 2016. They committed that they will be giving it to me on that day, but they failed. And due to this issue, they took the advantage as i am not in kolkata.

On 26th july, they are telling a long story that, the lcd is right, but there is a motherboard problem, and hence the laptop is getting shut down again, and they are unable to service my motherboard, as the motherboard is broken and they are forcing me that, i had broken my laptop's motherboard by opening it. Moreover, how can they take 23 days to diagnose this motherboard issue? What type of repair had they done earlier, when they told me that this shut down issue is rectified?

Now, i can also claim that, you can also broke it while repairing. How can you force me? More over, why are you telling these stories today (After so many days), when my resq warranty gets exhausted by 10th july, 2016?

For all these, i had complained today at 01:06 pm also. After complaining, within 1 hour they are calling me at 02:11 pm and telling that they repaired the motherboard and it is ready. But first they denied that it is not serviceable. Whatever you can, you can do. I will get monthly salary from reliance. I felt ashamed for reliance, that they are working with these type of people. You can not deliver a faulty machine to the customer. I don't want a broken motherboard. I had submitted my laptop on warranty period only.

Now my warranty got expired on 10th july (But i submitted the laptop on 4th july, 2016), and i am also out of kolkata. So they are taking this advantage. Please look into this issue and help me by replacing it instead of repairing it and i will ask them to courier it.

I am attaching a screenshot of the reply which i had received from them. Please refer the attached screenshot of their reply 2 days back, now i want an update on this and tell me when will you deliver my product?