[Resolved]  Reliance Resq — Poor service by the resq office at rs puram, coimbatore

Address:

641002

My 3 year old reconnect emergency lamp stopped working 15 days ago. I took it to resq office on 3rd may 2016. I was assured the mechanic will assess it next morning and his report will be passed on to me by noon on 4th may.
Nobody from resq office has called me till today. So ihave been calling them almost everyday to get the status report. The response has always been (The same male voice everyday) "i have not got any information from the mechanic, i will give you the information tomorrow". After hearing the same reply for 4 days, when i pointed out the lack of any progress, he became very rude and discourteous in his manner of speech and cut the call.
Today on he 11th of may, 8 days after giving my emergency lamp, i have still not received any information from resq regarding the type of problem it is having., is it repairable, and what the cost of the repair etc.