Reliance Retail — incompetent and lack of staff.....seek accountability for personal loss and breach of trust

Address:

Surat, Gujarat

It is a sorry state of affairs at Reliance Mart, Vesu, Surat. Very few staff members on the shop floor as late as 12 noon when the store opens at 9 am ! Fruits and vegetables are just being added ! Stale stuff on display since 9 am ! This is the case every single day... Hardly any staff to help find items. Several regular items regularly out of stock... we are expected to keep searching on our own due to lack of help...going around in circles for each grocery item...rawa, dalia, peanuts missing... Misleading tags and offers...eg. dry ginger - 68% discount on Rs 99 - while packet costs around Rs 40. Fooling or mistake ? Hardly any billing counters open...customers expected to keep waiting for their turn endlessly. To top it when it was finally my turn the billing staff chooses to walk away asking me to go over to another counter ! Naturally i chose to abandon the cart and its contents... I hold YOU accountable for the time i spent searching/shopping and the fuel wasted in travel. Completely unacceptable from a renown corporate giant... The trust and reliability of the brand is questioned due to incompetence of a few employees...with credibility at stake I hope corrective measures are undertaken at the earliest. I have complained on several occasions ...though do not wish to keep seeking redressal all the time. I have lodged a written complaint in the Complaint Book, which happens to be a tattered collection of leaflets... so I am hardly hoping for any action...my complain seems most likely to 'get lost'...Was told that the matter would be looked into...sadly the time and fuel wasted seems inconsequential to your staff. I could as well have finished my shopping from the 'shops' across the street (which is what most o[censored]s do due to the trouble of shopping at your store ) instead of having held false hopes of a pleasant experience at Reliance Mart. All the hype fails in reality. After repeated run-ins I have finally decided to lodge this formal complaint with the hope that ATLEAST NOW corrective action will be initiated. Note that I speak for many more unhappy customers who have as yet 'postponed' complaining to any authority, just like I did ! A thorough analysis of footfalls and billing would offer a clear picture of customer dissatisfaction...surely you have systems well in place for the same...just make sure professional protocol is religiously implemented. I am completely disappointed with the service and shall definitely reserve shopping at your store as the last option untill any improvement in functioning. I hope the management will WAKE UP before it is too late...